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Placed an order on 16th November. Received an update that delivery would be delayed. It's now the 16th December and after contacting them twice I've still yet to receive a response.
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posted 1 year ago
- Anonymous
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Non existent customer service. Haven't responded to a single query I've sent. Delivery took weeks and I still haven't received my refund for shoes returned over a month ago. I
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posted 1 year ago
- Anonymous
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Customer service is very good and delivery took 3 working days.
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posted 2 years ago
- Anonymous
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I ordered 2 pairs of sandals on the 15th March, told it would be a 2 day delivery. Its now 31st March, and they still haven’t arrived. I have contacted the company at least 6 times for updates. Very disappointing from start to finish.
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posted 3 years ago
- Shropshire
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Just to make other purchasers aware that because Strive don’t offer free returns you will need to pay for returns and include insurance because of the value of the shoes
When I sent 2 unsuitable pairs of sandals back had to pay £11.50 to ensure had insurance cover for £180 via signed for Royal Mail
Probably best to buy via a shop to be sure the fit is good
Also had to email to generate a returns RAN number with Strive which is another layer to the return
The delivery arrived via courier with no information as to when would be delivered Luckily we were home
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posted 3 years ago
- Pauline Bowdler
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Ordered sandals online and wanted to return as the shiny leather insoles caused my feet to slide around when walking.
Was informed I need to pay £4 to return the item and was also advised to pay an additional charge for recorded delivery.
Very disappointed with customer service and will sadly not be ordered from Shrive in future.
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posted 3 years ago
- Anonymous
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Ordered slippers for my wife and paid next day delivery.
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posted 3 years ago
- Robert Stamp
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Went back on line Friday night to track the order to see that the order had changed "to out for delivery".
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posted 5 years ago
- Wendy Wheeler