“I ordered a t-shirt for my daughter. It cost £45 (yes, I know, £45 for a t-shirt!) and £5 shipping. However, upon receiving the t-shirt, it was too small. There was no option to exchange, even though there was a bigger size available, so I had to return for a refund.
I began the returns process (they only give you a 14 day window), and could not believe how mean this company is. You have to print the returns label yourself (so you better have access to a printer), but before you can print the label, they deduct £5 from your refund.
Of all the products you can buy on the internet, clothing and footwear are the trickiest to get right, even with good sizing charts, etc. Most companies charge something for delivery, but have a lower threshold than Stussy (you have to spend £150 with them to get free shipping!). Some companies offer free shipping or discount codes to incentivise customers. £5 is a lot for a t-shirt that was packaged in what was essentially a recycled card envelope.
Most clothing and footwear companies, aware of sizing difficulties or customers not being happy with the items they have chosen when they receive them, offer free returns. Many will even include a free returns label with the order. It's one thing to lose the postage costs, but to be penalised a further £5 for returning an item, is terribly bad customer service. Effectively, I have lost £10 on the whole transaction (i.e., I have only been refunded £40, but spent £50).
I have subsequently ordered this t-shirt from another retailer, who offer free returns. I shall not be using Stussy again.”
“tshirt was too big, XL is massive but I am a xl with most tshirt makes. All i wanted was an exchange but they wanted £10 to send it back!!!!! £10 absolute joke just buy from another outlet that does free exchanges like every clothing company I have ever bought from.”
“Bonjour, nous sommes aujourd’hui le 11/07/2022 et depuis le mois de mai c’est à dire maintenant 2 mois j’attend toujours mon remboursement pour une commande qui a été retournée par l’expéditeur.
Le service client répond une fois sur 2 et est
très incompétent.
Site a fuir, je ne recommande absolument pas.
Vous ne recevrez pas vôtre produit, en cas de retour le remboursement prend minimum deux mois et le service client et très incompétent.
Hello, today is 08/07/2022 and since May, that is to say now 2 months, I am still waiting for my refund for an order that has been returned by the sender. Customer service responds half the time and is very incompetent. Site to flee, I absolutely do not recommend. You will not receive your product, in case of return the refund takes at least two months and the customer service is very incompetent.
Hallo, heute ist der 07.08.2022 und seit Mai, also jetzt 2 Monate, warte ich immer noch auf meine Rückerstattung für eine vom Absender retournierte Bestellung. Der Kundenservice reagiert die Hälfte der Zeit und ist sehr inkompetent. Website zu fliehen, kann ich absolut nicht empfehlen. Sie erhalten Ihr Produkt nicht, im Falle einer Rücksendung dauert die Rückerstattung mindestens zwei Monate und der Kundenservice ist sehr inkompetent.”
“Bonjour, nous sommes aujourd’hui le 08/07/2022 et depuis le mois de mai c’est à dire maintenant 2 mois j’attend toujours mon remboursement pour une commande qui a été retournée par l’expéditeur.
Le service client répond une fois sur 2 et est
très incompétent.
Site a fuir, je ne recommande absolument pas.
Vous ne recevrez pas vôtre produit, en cas de retour le remboursement prend minimum deux mois et le service client et très incompétent.
Hello, today is 08/07/2022 and since May, that is to say now 2 months, I am still waiting for my refund for an order that has been returned by the sender. Customer service responds half the time and is very incompetent. Site to flee, I absolutely do not recommend. You will not receive your product, in case of return the refund takes at least two months and the customer service is very incompetent.
Hallo, heute ist der 07.08.2022 und seit Mai, also jetzt 2 Monate, warte ich immer noch auf meine Rückerstattung für eine vom Absender retournierte Bestellung. Der Kundenservice reagiert die Hälfte der Zeit und ist sehr inkompetent. Website zu fliehen, kann ich absolut nicht empfehlen. Sie erhalten Ihr Produkt nicht, im Falle einer Rücksendung dauert die Rückerstattung mindestens zwei Monate und der Kundenservice ist sehr inkompetent.”
