“DO NOT BUY FROM THIS COMPANY! If I could give 0 stars, I would. I ordered a two-piece suit. It didn't fit so I returned both items in the same packaging, sealed with tape. I received a partial refund with an email accusing me of stealing an item. They claim that both items were not in the box. Well, unless the box had been tampered with then that's impossible. They suggested I locate the missing item or get a police crime reference number. I am beyond disgusted. How dare they question my integrity! If I wanted to steal a suit, it would NOT be from this cheap company. They can not confirm that the box had been tampered with and I am now out of pocket. They have taken my money and insulted me.”
“Misleading Discounts and Poor Customer Service
I recently made my first purchase with Suits Direct, attracted by their 15% off discount code for new subscribers. Unfortunately, my experience was extremely disappointing.
The discount code failed to work during checkout, and despite numerous attempts to resolve the issue, their customer service refused to honor the discount. Their justification was based on vague wording in the terms and conditions, which they claimed excluded my purchase.
However, the wording they cited was misleading and did not explicitly state the exclusions they claimed it did. As a first-time customer, I relied on the advertised discount and made my purchase based on that information.
This experience has left me feeling frustrated and misled. Suits Direct's lack of transparency and unwillingness to address the issue is unacceptable. It's clear they prioritize technicalities over customer satisfaction.
While their suits might be of decent quality, I cannot recommend Suits Direct due to their poor customer service and misleading discount practices. Potential customers should be aware that advertised discounts may not be honored, and any issues may be met with resistance.
I urge Suits Direct to improve their communication and customer service practices. Until then, I advise shoppers to proceed with caution.”
“I recently visited the Suit Direct branch in Stratford and was thoroughly impressed with the service I received, particularly from Mr. Rubel. From the moment I walked in, I felt welcomed and attended to.
The process of getting a custom-fit suit was seamless. The staff at Suit Direct were knowledgeable and attentive, ensuring that every detail was tailored to my preferences. Mr. Rubel, in particular, was exceptional. He guided me through selecting fabrics, styles, and fittings with great expertise and patience. His attention to detail and commitment to customer satisfaction were evident throughout the entire process.
The final product exceeded my expectations, both in terms of fit and quality. I left the store feeling confident and well-dressed. I highly recommend Suit Direct Stratford branch and Mr Rubel for anyone looking for a custom-fit suit.”
“I ordered three shirts about a month ago,one wasn't the one I ordered so I sent it back with money out of my pocket. I have talked to the sales lady, and she always said that she will check the warehouse. I was told last week that it would be here last Friday, but I am still waiting.”
“Avoid this website total scam. Ordered suit for a wedding 2 weeks in advance. Delivered exactly in 74 days than now this becomes non returnable as its passed their 30 days period.
Total waste these people, will be reporting to ofcom about their trading standards. Google it many more like myself received this kind of treatment”
“Went to York Designer outlet to purchase a suit. Went into suit direct. We were served by Jane & Mo. They gave us excellent customer service. They went out of their way to make us happy with my purchase of a suit. Both a credit to suit direct.”
“WARNING - AVOID - THIEVES
Please be very careful when ordering anything online from this company.
i ordered 2 suites recently and sent everything back minus a pair of trousers which i kept.
I spoke with the Gloucester store who were not very helpful and told me as it was ordered online the only way i could contact someone was via email.
i received one response and was told it was being looked into and they only received one jacket back.
i followed up with many emails since for a update and have had no response from them. I've questioned them about having CCTV in the returns department and also they can clearly see by the parcel weight it was not just a jacket returned.
i'm currently taking this up with trading standards !
awful company with no care what so ever for there customers!”
“Suit turned up late and missed the wedding I was going to.
Ordered on Tuesday and paid extra for next day delivery, didn't arrive in time for the wedding on Saturday.”
“I went to suitdirect in lakeside mall on 14/05/22.This Saturday I wanted a blazer for my dad. I was greeted very politely by gentle men named RUBEL . He was quite friendly, helpful. I got what I wanted. I got 💯 service. Thanks alot Rubel for your excellent service.”
“Ordered suit, overcoat, shirt,tie belt, quick delivery on time. Unfortunately suit, overcoat, belt where wrong size didn't fit returned them with a return slip ticking what I have returned, kept shirt and tie.
Long story short, they have charged me full price on the things I kept even though I got them on sale, such fraudsters saying they where on sale because of the items I picked with them, whereas I am the one who individual picked them to match they was no condition to the sale.
They are refusing to give me my full refund now and justifing themselves with because I kept the shirt and tie which I got for sale for £21 they are charging me £53 for them now, daylight robbery.”
“Visited Suit Direct this morning looking to buy a suit for my 18yr old sons upcoming interview .Lots of choice to cater for all budgets. We were greeted by Peter who went out of his way to help us with selection and advice, very knowledgeable and with a cracking personality which really heled put us at ease and suffice to say we made a great quality purchase inc shirt and tie at a very reasonable price, Thanks Suits Direct, spot on and special thanks to Peter, you've got a good one there.”
