“
When I told him I could not receive the item on Saturday he processed a cancellation of my order and my couch was sent back to the warehouse and a refund supposedly processed.
”
posted 6 months ago
- Anonymous
“
And then they cancelled my order and issued a refund.
”
posted 6 months ago
- Anonymous
“
I have had the worst experience trying to get a refund for an item I returned a month ago.
”
posted 9 months ago
- Simone Jacobs
“
11 days ago a refund was approved and yet no money has been refunded to me.
”
posted 10 months ago
- Mari-Louise
“
It is now more than a month later and I still haven't received a refund.
”
posted 11 months ago
- Karen
“
Don’t waste your time buying from them, they sell fake products, their pefurmes don’t even last for 5 minutes, fake fake fake!!! & I’m not buying from them again ever. They don’t even want to refund on items
”
posted 1 year ago
- Cairo
“
These guys are just. Thugs, thieves. I have been waiting for my refund for over a month now. Extremely disappointing. I will ensure people know about this.
”
posted 1 year ago
- Cody Johnson
“
I returned both bottles but only one was refunded because superbalist insist I only returned one.
”
posted 1 year ago
- Megan shapiro
“
On the 5th August I was advised the following:
"We will escalate the matter to our warehouse team to check the sizes at the warehouse
As soon as we receive any feedback, we will revert back to you
We do apologise for the inconvenience this has caused"
On the 10th August I was further advised as follows:
"The retail team has suspended the item from the website
They are currently investigating the item
As soon as they receive feedback, they will let me know and I will then revert back to you
Unfortunately, they are unable to provide a timeline for how long the investigation might take
Should you want to log a return for a refund, you are able to log one for the item or alternatively, you can let us know that we should log one for you
We do once again apologise for the inconvenience this has caused"
I have checked the website today and this item is on sale.
”
posted 1 year ago
- Anonymous
“
Guys I want my refund, do better!
”
posted 1 year ago
- Sbongile