Superdry Reviews

“ This looks like copy-paste customer service that does not even check the actual tracking information. ”

“ Customer service virtually none existent. The automated reply service to email queries is rubbish and solves nothing. Continually sent round and round in circles, quite possibly the worst customer services I have ever come across. I would say never use their on-line order service and deal only with a Superdry shop. Very frustrating, you have been warned. ”

“ Superdryie sent me the wrong item. Impossible to get a returns label online. Emailed customer service - eventually ….. they told me to post it to a UK address. From Ireland. At my expense. Absolutely useless. Very risky to buy anything from that kind of company. ”

“ I went to Superdry store in Heathrow Terminal 3 today 21/04/2025 in the evening and bought a shirt. The lady that served us was Sofia Her customer service skills were unsatisfactory. She is rude, didnt even smiled at me and despite me saying thank you no acknowledgement so far. This is not belittling her but at least she would improved her customer skills. An honest feedback from us. ”

“ A horrible experience, avoid for the sake of a cheap coat. Most people are used to 30 days and they know this so set a deliberately (but of course JUST legal) returns policy of 14 days. In short they are no better than thieves with this. Surprise surprise is no customer service number and surprise surprise they do not tell you this on the receipt. Avoid all this hassle for the sake of an average, cheap piece of clothing. ”

“ The online customer service was completely ridiculous. ”

“ Poor customer service. ”

“ Refund and customer service bad Had hoodie delivered via Hermes who in our area are excellent thought would have no issues returning. Had to use locker service to return no super dry listed. Had to use clipper logistics ! Been now 6 weeks no refund. Cannot speak to no one !! ”

“ Refund and customer service bad Had hoodie delivered via Hermes who in our area are excellent thought would have no issues returning. Had to use locker service to return no super dry listed. Had to use clipper logistics ! Been now 6 weeks no refund. Cannot speak to no one !! ”

“ On taking this up with Uk customer services we were offered a £10 voucher against a future purchase. ”