Superior Skin Reviews

Name: Superior Skin
Rating: 4.90

4.9 Rating 776 Reviews

98 %

of reviewers recommend Superior Skin

4.9

Based on 776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

4506131506

Email:

info@superiorskin.com

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Superior Skin 5 star review on 21st June 2023

Kelly C

Superior Skin 5 star review on 13th April 2023

Patricia R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not delivered. I understand the strike is the cause, however, after repeated emails requesting at least a couple samples delivered so I can at least try the product, I keep getting the same generic email sent to me. In other words, too bad so sad we have your money, so it's all good on their end. Not impressed! I'm out a lot of money with no idea when I will receive the product. I would just return it if I could.”

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Posted 5 months ago

“用了防晒隔离过敏，非常差”

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Posted 10 months ago

“They have the worse after sales service. They lie and take for ever to ship orders. Never again will I place orders with this outfit out of St Lazare, Quebec.”

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Posted 11 months ago

“Very disappointed in this eye cream. I ordered it based on previous reviews. The serums are a 10, but this eye cream didn't work at all. :(”

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Posted 1 year ago

“I was shipped the incorrect product and when I emailed the customer service, I never heard back from anyone. Displeased with the service”

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Posted 1 year ago

“I really like vivier products,however I do not like to do reviews.I am cautious and do not want to do more than I need to still obtain orders from Superior Skin. This is not a judgement against you ,just a message to say no reviews please.gkempthorne”

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Posted 1 year ago

“Too bad I received my order wrong and I send it back as the costumer support suggested and no one updated me when I’ll receive my order even I received an notification that the wrong product that they sent it to me they received, I will never ever buy or deal with them in the future 👎🏻👎🏻👎🏻👎🏻👎🏻”

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Posted 1 year ago

Dear Shayma, We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you've experienced. We understand the frustration of receiving the incorrect items, and we regret any inconvenience it may have caused. Upon investigating your case, we found that the items dispatched were the ones listed in your order. However, we understand mistakes can happen, and we're truly sorry for any confusion. You did agree that the mistake was your own in ordering the incorrect products. We fulfilled the order as you placed it and had no way of knowing you wanted a different product. Your exchange has already been processed, and we acknowledge receiving the original products back. Regarding the delay in updating you on the status of your corrected order, we sincerely apologize for any oversight on our part. We have done our best to keep you updated in our email correspondence and we once again apologize for not being able to answer during Christmas and New Year's Day. Sincerely, Martin Customer Care Superior Skin

Posted 1 year ago

“Disappointing. I thought long and hard about purchasing the $400+ Vivier Hyperpigmentation 2% kit for three months to no effect. The dark spots I had on the side of my face and nose are still there and have not faded. Superior Skin had excellent customer service but I'm afraid Vivier's products had no effect on my skin. An expensive lesson and disappointment.”

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Posted 1 year ago

“I am allergic to something in it and had to stop using it. Please let me know the procedures to get my refund. Thank you Cynda Noble 7053481644”

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Posted 1 year ago

“I believe this eye cream is expire o something is wrong . As soon as I put this in my skin it turns in to a grainy texture. Cream looks exceptionally thick. Instead of seeping into the skin the product turns into tiny balls. I did not returned because I tossed the bag and I used the product already. But I will never buy this again. I do clean my face before. I have vivier medicated wash and toner.”

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Posted 2 years ago

“I bought the grenzine neck cream. I complained that it was used up within a few weeks. I was told that I may have used too much. I told them I have been using neck cream for several decades so I am not exactly a newbie. I never heard back. I bought the vivier retinol at the same time and several months later it is not finished. I used both products once daily. They should have offered me a new complimentary bottle. Their loss- I just made a huge order of vivier from another upploier.”

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Posted 2 years ago

“Worst customer service experience I ever had. My eye cream arrived without a dropper. I emailed and called a number of times asking them to send me a dropper. They finally offered for me to send the bottle back and they woukd replace. I explained packing and going to post office wWere difficult and again asked for a new dropper. I got a follow up call repeating the offer to send back. They called me at 935 at nite!!”

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Posted 2 years ago

Hi Barbara, I believe your review was left by mistake and you are referencing another company. The only order you have placed with us had the items: Vivier GrenzCine Neck and Vivier Retinol 1% Night Complex. Neither of them are compatible with a dropper, as they are both pump bottles. The conversation you are referring to in your review was not with our company. It is also impossible for us to have called you, as we do not have your phone number on file. Please do not hesitate to reach out if you have any further questions or concerns. Sincerely, Martin Customer Care Superior Skin

Posted 2 years ago

Superior Skin is rated 4.9 based on 776 reviews