Hello,
Thank you for taking the time to share your feedback with us. I want to apologise for the delay in receiving your order and the frustration it has caused. We fully understand how upsetting it can be when an expected delivery doesn't arrive on time — especially when you feel the support you received along the way wasn’t helpful.
As soon as we received your initial enquiry, we immediately raised the issue with our courier to locate your parcel and expedite delivery. Unfortunately, despite our follow-up, we were not provided with any meaningful updates from them until the day your order was finally delivered. We acknowledge that this lack of communication from both the courier and ourselves left you in the dark — and we’re truly sorry for that.
This is not the standard of service we aim to deliver. We value every customer, and it’s disappointing to know that we didn’t meet your expectations this time. Please rest assured that your feedback has not been taken lightly. We are reviewing this incident internally and have already raised the issue with our courier in order to prevent similar situations in the future. Your experience has highlighted important areas for improvement, particularly in how we handle delayed shipments and keep our customers informed.
Once again, I want to offer our sincere apologies for the inconvenience this caused you. We genuinely appreciate your patience and understanding, even under frustrating circumstances.
If there’s anything further we can do to assist or if you have any unresolved concerns, please don’t hesitate to reach out. We are committed to ensuring our customers feel heard, respected, and supported.
Regards,
Shan
“I ordered the correct part as per the description. It arrived and I discovered it was wrong.
Bless and the team were gracious and gave me a full refund upon the safe return of the new part.”
