AXS_UK have a Customer Happiness Grade of D. Customers are unhappy with their prices, customer service and refunds.
“
She advised me to go and take a look for new tickets on the website and of course, looking at them now there are no tickets left in the same price bracket, in which I paid and are now double to three times the amount for one single ticket.
”
- Anonymous
“
When I asked when where the tickets cancelled and why I wasn't informed, I was told that it would have been immediate and I received a refund on the 12th December (bearing in mind I purchased on the 13th), that the venue cancelled the tickets not AXS and that neither the venue or AXS would inform me of this cancellation.
”
- Anonymous
“
Hugely disappointed in the lack of outright consideration for customers and the parting of our hard earned cash that AXS has shown as a service provider.
”
- Anonymous
