AXS_UK Insights

AXS_UK have a Customer Happiness Grade of D. Customers are unhappy with their prices, customer service and refunds.

 

D
Happiness Grade
D

Price - Average

50.00%
Industry Average
" She advised me to go and take a look for new tickets on the website and of course, looking at them now there are no tickets left in the same price bracket, in which I paid and are now double to three times the amount for one single ticket. "
- Anonymous
Write your review on AXS_UK
D

Refunds - Average

50.00%
Industry Average
" When I asked when where the tickets cancelled and why I wasn't informed, I was told that it would have been immediate and I received a refund on the 12th December (bearing in mind I purchased on the 13th), that the venue cancelled the tickets not AXS and that neither the venue or AXS would inform me of this cancellation. "
- Anonymous
D

Customer Service - Average

50.00%
Industry Average
" Hugely disappointed in the lack of outright consideration for customers and the parting of our hard earned cash that AXS has shown as a service provider. "
- Anonymous

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Alice, Customer Support