surprice car rental Reviews

1.2 Rating 295 Reviews
E
Happiness Grade
E

Refund - Difficult

44.44%
Industry Average
DO NOT USE THIS COMPANY. They will try to justify a way to charge you £300-450 when you turn up to collect your car.If you do not pay extra money, no car and no refund. A scam.
posted 1 month ago - Anonymous
If I could give it zero I would. Stay away!! If you're a hour late they cancel you and refuse to refund your money. You have to show your declaration page so be prepared or they'll charge you. And then they want to charge you 2500 on your card to HOLD!
posted 1 month ago - Anonymous
It is a fraudulent company. Arrived in Antalya. Didn't receive the reserved car! The car rental company "Surprice" promised me a refund, which I never received. Stay away from such offers!!!
posted 3 months ago - Luka
Fast forward 2 weeks later, the refund didn't pass because their "HQ" rejected it.
posted 4 months ago - ""
Would never use this company again let alone recommend them, totally conned me out of £480 pounds, told I had this as a refund never saw the money after several emails of them letting me it had been processed & to contact my bank, on talking to the bank no refund was ever received & after filing a complaint with my bank as I'd paid for it all on my Credit Card even they couldn't get me my refund as they even managed to con the bank.
posted 4 months ago - Anonymous
Otherwise if anything went wrong I should pay for it and ask for a refund from DoYouItaly.
posted 6 months ago - Anonymous
Having returned on the 26th july I still haven’t received my refund.
posted 7 months ago - Anonymous
They Charged me DOUBLE in June 2023, still not able to Refund to me, and sent an email to threaten me! This company is a gangster, NO Credibility at all !!!
posted 7 months ago - lawrence
*Unacceptable Cancellation and Refusal of Refund* I am writing to express my extreme dissatisfaction and disappointment with my recent experience at the Venice branch of surprice car rental.
posted 8 months ago - Brighton
Then comes the second scam attempt: He tells me that he is not giving me the car and that he is going to refund my payments.
posted 9 months ago - Oscar Fernandez