“I’m extremely dissatisfied with Surprise car rental in Olbia, Sardinia. The staff there were arrogant, unprofessional, and openly dishonest.
They told me (and others I saw at the office) that our driving licenses or credit cards were “not acceptable” for the rental—even though everything was in order. Then, they conveniently offered a “solution”: pay DOUBLE the original price to get the car anyway.
It’s a scam—a clear strategy to trick travelers into paying more at the last minute when they’re stuck and desperate.
I strongly recommend avoiding this company. Don’t fall into their trap. There are plenty of more honest and reliable rental services out there.”
“Waited 45 minutes at the airport for pickup the driver was absolutely and I mean absolutely rude never said a word to anyone !! Got to the rental car place that looked like an old modular home and was told I had to pay a fee for insurance daily because mine wasn’t good enough so that cost more than I was told !! To continue on returning the car also was a disaster waiter 40 mins for the shuttle to pick us up in the pouring rain driver drove like a complete crazy person and didn’t even yield to any traffic while it was coming !! Never ever again will I come back to this company for a rental”
“If you book a car through Surprice, you're likely to be unpleasantly surprised.
Stay away from this company. I booked a car and paid in advance.
My flight to Burgas was delayed by two hours, and I informed them in advance.
The car wasn’t there when I arrived. They canceled the reservation and refused to refund me.
This is a scam. Be careful. I’ve reported it to my credit card company.”
“They put a $2000 hold on credit card because we didn't use their insurance. Waited an hour for pickup at airport after calling numerous times. Driver of shuttle was unfriendly. The office smelled like weed. Next time will go through a more known car rental place.”
“Scammers tried to charge me almost triple the price at the counter, claiming my non-embossed card wasn’t acceptable. The funny part is, when it came to payment, the same non-embossed card worked without any issue. I decided to take the loss and went to rent from another company instead.”
“This place is a so bad i planned my trip 3 months ago ago through Expedia. They didn’t have an accessible shuttle (understood) sent my sister to get the car he was trying to charge me $300 late fees tow fees he started making up fees. He has no what I’m about to do to him legally.”
“OMG, I've never dealt with such a terrible rental car company as Surprice! I booked and paid for a car through Expedia for my family trip in Florida. After waiting 30 to 40 minutes for their shuttle at the airport in the heat, we finally got to the counter. The manager said I had to pay an extra $39 or $89 a day for insurance! I told him I always use my own, and he asked if I had $300k worth of coverage! I said no, and he said $100k wasn't enough. The car was probably worth $15k! I told him my insurance would cover anything, but he still said I needed their insurance. This policy wasn't written on Expedia. I already paid for the rental, and now they wanted an extra $300 for insurance I didn't need! After going back and forth, I demanded a refund and went to Enterprise, where we got great service. Surprice is a total rip-off!!”
“Check in took already long. But returning the car was a disaster dispite having plenty of staff to assist we had to wait in line. The clerk Elio Zoupalari is lacking the most fundamental manners and was absoluty rude in telling me stay outside close the door.
Thanks but no thanks to a repeat booking”
“Horrible! Orlando location is not at the airport, like 15 minutes away. They FORCED us to pay fees for their insurance coverage, claiming our $100k property policy was insufficient. Not to mention the additional fees for freeway fees. Never again, was stuck with this company due to Travelocity, which we will never use again as well. This little rental car place did'nt have English speaking employees either.”
“I booked with Surprice Mobility as they appeared to offer the most affordable rates by far. However, my experience was anything but smooth. Upon arrival, I was informed that I needed to pay more than double the original price in additional insurance fees, otherwise, I wouldn't be allowed to rent the car. It quickly became clear that I wasn’t the only one facing this issue – during the hour I spent in the office, at least three other customers came in, all dealing with similar unexpected charges due to discrepancies.
In my case, the issue revolved around my driving licence. I recently obtained a German licence after previously holding a UK licence, and the new licence didn’t indicate the original date I was licensed to drive. Despite providing proof from the DVLA website along with a photo of my old UK licence, I was told this wasn’t sufficient. At no point was it made clear what additional proof they were expecting or how I could possibly resolve the situation.
Frustrated, I went to another rental company nearby, where I was informed they would have rented me a car with the documentation I had. Unfortunately, they didn’t have any vehicles available, so I was left with no other option but to accept the inflated costs.
This entire experience felt like a bait-and-switch tactic, with low initial prices hiding additional mandatory fees that were only revealed upon arrival.”
“Everything went wrong. Worst experience of car rental I ever had in last two decades. I strongly recommend not to rent car from “SURPRICE”. Because of renting car from them, I lost my whole day of plans. Staff is RUDE, THEY DON’T CARE ABOUT CUSTOMERS AND BUSINESS.
Reference: Rented car on Friday August 01, 2025. STRONGLY RECOMMEND NOT TO RENT CAR FROM “SUR PRICE”. Zero / No Star at all.
Got car after 4 hours rental Time.”
“On March 27,2025, I bought online a voucher nr 48901866 to rental car on HOLIDAYCARS.COM with insurance no risk warranty plus.
On August 7, 2025, we had a reservation SC5c9e477d voucher 48901866 with pickup at 11:00 AM. We had to wait several hours, and the supplier of Holiday cars, Surprice Mobility Athens staff told us that the booked car wasn't ready. They only delivered the car to us in the afternoon after 2:00 PM, an unacceptable delay. We lost the entire day and the scheduled events. Furthermore, they forced us to purchase additional insurance at a cost of €375, otherwise they won't give us the car, they didn't give us any choice. (Even though we had already purchased comprehensive insurance online, this was because they were making a fuss about the debit card for the excess.)
We had never received such treatment and poor service.
We request a refund of €375.
Surprice Mobility is the worst company in the world”
“Absolute robbers the women at the front came strait out with an attitude and made out that there was a scratch on the back left tyre even though we had only drove the car to the airport and back with a few trips to the supermarket in between on the right side of the road. This was the only tyre that we didn’t take a photo of. DO NOT RENT FROM THIS COMPANY THEY WILL MAKE YOU PAY OVER £650 FOR A SMALL SCRATCH THAT WAS THERE BEFORE YOU RENTED IT. Moreover she tried to make out that the car was full of petrol but luckily we took a photo of the filthy cars petrol gage beforehand. Very dissatisfied and has been a tremendous waste of money and time as the service was very slow in between renting and dropping off. Please save your money and don’t rent off this car rental.”
“The Tampa Bay experience was horrible. Went through Expedia so had no idea who we were set up with. Had no idea we would have to be shuttled offsite. The initial driver was rude and unfriendly with us but was friendly and talkative to the other riders I assume because we were white and didn’t speak Spanish is why we were treated poorly! They charged us $20 a day for tolls when we didn’t use any roads that were tolls. They charged for insane insurance. The car sounded like it was going to explode and we were concerned if we would get stranded. The only thing positive was no crowds.”
“I’m extremely dissatisfied with Surprise car rental in Olbia, Sardinia. The staff there were arrogant, unprofessional, and openly dishonest.
They told me (and others I saw at the office) that our driving licenses or credit cards were “not acceptable” for the rental—even though everything was in order. Then, they conveniently offered a “solution”: pay DOUBLE the original price to get the car anyway.
It’s a scam—a clear strategy to trick travelers into paying more at the last minute when they’re stuck and desperate.
I strongly recommend avoiding this company. Don’t fall into their trap. There are plenty of more honest and reliable rental services out there.
0/10”
“SurPrice /HDC Rent A Car is a bait and switch scam. I booked a rental through Expedia at Tampa Airport. They advertise low prices so they get bookings through travel brokers. Then when we got to their off-site location, they demanded insurance paperwork no one carries with them, and would nott accept our deductible. We canceled and went back to the airport. Now I'm trying to get SurPrice to issue a refund. This was my experience in Tampa, but I'm seeing similar awful reviews for this company in Europe, so it's not just one bad office. Their entire business model is to force you to purchase high-priced insurance.”
“The rental office Surprice is not trustworthy.
Upon arrival the rental office had directly claimed that our VISA cards were numberless and therefore we had to pay an additional full coverage insurance of 600 EUR to pick up the car. As we denied they left us in the middle of nowhere in the middle of the night with our 7 years old daughter.
Numberless VISA cards are issued by all big bank today and are a payment standard. They use this excuse to threaten the customers to contract an additional insurance which is way more expensive than the car rental.
This is unacceptable.”
“I gave 1 star just because there is no zero!
So unprofessional. Everything is wrong about them.
First, it is not at the airport as they describe it and they were super late at the pick up.
Second, they will try to overcharge you even for things that optional.
Third, they will tell that they don’t take your insurance and pressure you to buy theirs because you will need one.
Forth: super rude
I don’t recommend anyone to rent from them.”
“I was given a faulty vehicle and am still fighting with their 'customer service' team for a refund, despite this being promised months ago.
The vehicle I got had a defective tyre. I called the office and they said if I replaced it, they would compensate me. I went to a tyre place, got a quote and because it was not an exact match, checked with them. They wanted an exact match but I explained they didn't have one, but as the car had 3 other mixed tyres then I could get one of those.
Anyway, upon returning the car they tried it on again trying to blame me for damage I had a picture of upon pick up, and grudgingly agreed to refund the trye and said head office would be in touch. After a few weeks I followed up and it's been a run around since then with their international team. Every response is 'the accounts have your details and will process'.
I wouldn't touch these clowns with a barge pole again. Just pay extra elsewhere and save yourself a lot of hassle.
If you've already booked, take dozens of photos and videos and do a proper inspection before driving off.”
