“Terrible lies and deception to keep it simple it's like dealing with under ground group of people I am a surgeon who works abroad I booked online and when I arrived there no pickup as described I had to wait in the cold for 45 mins no one answering phones when I arrived in their office the scam started 90 pound was already gone before we even start! They call it to secure the booking then they tried to charge me at least 4 times the price on the online deal they use people need and being stuck to make money 2 other customers in front me and beside me walked away despite paying the hefty deposit out of anger and I was no different I could not take it despite being tired and far away from home I cancelled and decided to take taxi to find a bus even when they claimed they cancelled pre authorisation of 1500 on my card they refused to give a paper to say that I stayed for another hour and it ended up me taking screen shot of their computer horrible experience and a scam program”
“Avoid at all costs.
Used this company a few times in different countries.
They are cheap but sharks.
Still waiting for a refund of €265 stolen May20tb this year.
Agreed they would refund in June witj no admission of any wrong doing.
6mths later still waiting for my money back!
Funny how they don't seem to want to reply to my emails.”
“Do not use this company!
I was charged an extra €10 per day for being over 65, and a €350 security deposit. Instead of registering a provision on my credit card, they debited the full amount. They then claimed that this was the rental payment (which I had already prepaid online). In the end I had to claim reimbursement through the credit card company. It took 7 months!”
“I had booked this car as a 74 year old with enjoy travel and the cheapest option was SurPrice. On arrival at Chania Airport I was told I had to pay 140 euros as I was over 70. I had no option but to pay this or not take the car. I was told that this was a government requirement. My terms and conditions said that I had no more to pay. SurPrice told me that they had me down as a 50 year old. ( I wish ) I could find no record of any Greek government charge for over 70s. This is to my mind an obvious scam. Also the car I was given, a Skoda was old and covered in scratches and dents, with burns in the seats. The engine was not fit to drive on the hills of crete, and you even had to change down the gears on the highway. Avoid this company and rent from a nationally recognised company. You've been warned”
“My wife and I was 15 minutes late dropping off the rental car at faro airport but still had over an hour and a half before our flight was due to depart. The driver didn't arrive for half an hour after being told by the office staff he would only be 10 minutes away. When he did arrive we told him politely we need to be at the airport by 11.20. He said "no problem I will be one minute ". He the proceeded to check in another vehicle that had just arrived delaying us another 15 minutes. When we eventually got to the airport the check-in for our baggage had closed 5 minutes earlier. Meaning we could board our flight without our luggage or pay for a later flight.
DO NOT USE THIS COMPANY
!!!!! UNRELIABLE !!!!!!”
“Bad car. not comfortable and not what i saw on the web.
Didnt a nswer my calls
Over charged me 110 Euro cleaning fee for a car that was not dirty and not responding to my requests to get the return document that was stated everything is good”
“No matter how cheap it is, do not rent from this company.
AutOne also going by the name Surprice are 100% an illegitimate car rental company. It is a scam.
When we first went to pick up our car, there was another person complaining that the price they were charging her was higher than her quote. They provided no explanation at all. She had to just pay it.
When I came to collecting my car, the person in the office showed me on a sheet of paper where the car was damaged and if there was any extra damage to take a video of it. He refused to come check the car with me.
I took a video as instructed, even though it was late at night and the car park was fully lit. The car had a very low front left tire, but I filled it myself at a garage.
During the rental we had no incidents whatsoever, so didn't think twice about any issues in returning it.
I was very wrong.
Firstly there was a minute chip in the windscreen, it was as small as a grain on sand. They insisted that the full windscreen needed to be replaced as it was unsafe, nevermind they gave me a car with a flat tire. This is normal wear and tear and ridiculous to charge to replace.
Secondly the alloy was scuffed. In the damage drawing, there was damage to that area of the car and it is visible in the video. Easy fix? Nope. Not at all.
The person assessing the car said that he can't see the damage because it's night time. He says we should've taken 200 videos and photos. Then he shoved an iPad at me and told me to sign.
When I said I refuse to as I dispute the damages, his tone changes. He threatens to charge the card regardless. Again I calmy dispute this with him and after a few minutes of getting nowhere, I ask to speak to the manager.
He refuses. I ask again and he said that it won't do anything. Again I ask. He says there is no manager. Again I ask to speak with the manager and he says that he is manager. I ask for his name, he says Mario. Myself and his co-worker hear him say this. Another co-worker walks in and I ask who is that manager. He says there is no manager. I ask him to tell me the name of the person I was dealing with, he pauses, looks at him as if he doesn't know what to say and then the other co-worker juts in with "Mario".
At this point he says that he is done with me and will just charge the card. No explanation of what work needs to be done or how much it would cost.
This place is a scam. They rely on you being in a rush, not knowing your consumer rights and being intimidated by them.
Avoid at all costs. Get the train. Even walking is better than dealing with this company.”
“Dalaman Airport (regular renter) Returned car washed, clean ,, correct amount of fuel, The operative found a scratch that was tiny ..proved by my pictures i took, it was there already... then went under the bumper and a hairline scratch magically appeared!! 500 EURO deposit taken without email or notice .. Chargeback has been issued ... utter money grabbing scum. .. DO NOT USE THIS COMPANY ...REPORTED TO EASYJET”
“Avoid Surprice, if SHOCK shouldn't be a part of your vacation. Don't put your FAMILY IN DANGER with unfit cars and rental where CHEATING is a business model. Proof below (details, photo). Take this as a warning tip ⚠️ Read other's reviews. Check Trustpilot.com, reviews.io etc.
📧 Pls contact me if you were mistreated /cheated at 😈 Surprice or internationalcars.
⚠️Tip 1: Check also under the body for scratches.
During return they'd cheat. We were cheated and made to pay for an already existing scratch-underbody bumper (SEAT Ibizza). See photos with scratches taken at start and end of rental.
🤔Can you even tell which one was start and return photo ?
Source: Both photos is by Surprice employee (Nuno Henriques).
Threatened not to provide airport shuttle if continued to mention scratches already existed.
Credit card forcefully charged. 😈They know customers are under time pressure during return.
⚠️Tip 2. The first car given (Fiat) had warning lights and check engine lamps flashing + engine power reduction on highway. Within 10 min we had to return twice to Surprice again and ONLY after severe arguments we were given a different car(SEAT).
☠️We heard another customer complaining with similar engine problem.
Was charging extra us a revenge for forcing an exchange ? - May be/not. Whatever it is, I wasn't going to put my family in danger. - Neither should you.
Too many similar reviews on being cheated. They don't care and Sadly too many times they get away. Consumers MUST not accept this anymore.
#CheaterSurPrice #CollectiveConsumerProtection #EUConsumerPettition #portaldaqueixa.com #deco.proteste.pt”
“These don't even deserve one star. Booked a car through doyouItaly. Clue is actually in the name. Paid 400euro in advance. First the shuttle bus information was wrong but finally got to Surprice Rental which is the first alarm bell. A company with multiple names.
They charged me for a booster seat as they made out I ordered one. Even though I hadn't. But after a long plane journey. My family stood outside I just paid and said I'll sort the refund with doyouitaly later.
Secondly we went in the office to collect our car and was hit with charges left right and centre. Long story short. They wanted 700euro as a deposit which on my booking papers was supposed to be 100. The 700 only on a MasterCard which I told they would keep my card on file but not take the money.
Next is they can charge me 340euro on top of the 400 I already paid. but I won't get it back. As this is a deposit waiver so I don't need to pay the 700. Ok.
My card didn't have enough money. Ihad cash. They wouldn't accept. I had a debit card. They wouldn't accept. This was a Sunday. So I had to load money onto my credit card and then travel back in the morning.
Next day it cost me 200 euro.on top of 150euro to get back to Surprice Rental. Then they had a manager there who was like a 18year old man. They told me they cancelled my car as I had not collected the car within 2 hours. No chance of refund and no chance of another car.a true scam from the start. There was people there in the same situation as us. I asked a member of staff surely this isn't normal. And he told me the company is a scam company!
This did get heated.the manager told me he was going to ruin my day. He wasn't wrong! Then I realised they need to trade this was to pay for his stupid haircut.
I asked his employee where can I get a car for my family to end this disaster. I went back to Traviso airport, within 30minutes I had a car sorted and could start my holiday after loosing two days. Thanks Surprice Car Rentals. Autoone. And doyouitaly. Definitely did me.
Haven't got my money back. The manager wanted to fight me. He will hopefully meet his match soon. I'm sure he will
I'm reporting this company and discussing a claim with MasterCard”
“Every time we would travel to Greece the last year we would use surprice. The prices were competitive the cars are in decent state and until the last time the people were nice. Until last time in Thessaloniki airport that we had the most arrogant know it all rude person of all time. It was such a rent a car from hell experience that we decided to never rent with them again ever!”
“This is a scam company that will pressure you and charge you extra when returning the car. My experience was that they asked for 60EUR when I returned the car because the car happed to have some sand at the back of the car from our flip flops on the beach. Extremely rude and arrogant people. Be warned.”
“The flight arrived at 8:30 pm and they charged me £40 late charge as it was after working hours of 8 pm. It was an airport. when I went to the counter during working hours, there is no one but a phone number to call.”
“Avoid at all cost. Waited for 2 hours with other people who were complaining about Surprice (bergamo airport). Our car was given away after they accused us of being late. Dreadful behaviour by a staff member who was on his own who made my young daughter cry, rude and awful service. Stay well away.”
“No! To be avoided at all cost. They are scammers. You’ll find their quote very attractive until you get there. Once you’re there, they’ll do their best to charge you additional for the insurances or saying they haven’t got the car you’ve ordered. A mim they gave me an old car with loads of miles and loads of scratches, saying the car I’ve ordered was returned with faulty engine… loads of bs… They wash the car so the car will be wet when inspected. You won’t be able to see all of the existing marks and scratches until you’ve let. They’ll charge you for these at the end. At the end of the day these cars have a price, they’ll need to make money so they’ll do their best to charge you the most. My advice would be to go to well known companies such as entreprise car and alike, they might look more expensive but it’s a fix price not with loads of additional charges when you get there. They charged me 900€ for damages, or tried to, I had to raise this with the credit card company as a scam.”