“Avoid at all cost. Clear Bait and Switch.
After being shuttled away from the airport was told cannot rent the car without the extra 30-dollar a day insurance when their rental agreement did not state that was needed for Insurance’s with liability $300,000 dollars worth or more(which I had). Also had very high daily rate to hold Sun-pass/transponder. $130 rental became at $450 rental with these added fees.”
“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”
“I was completely locked out of my trading account after my withdrawal request got rejected. It felt like my entire investment was at risk. I’ve heard of this happening to others too, and it’s honestly terrifying. But when I reached out for support, Mrs. Mercy and her team didn’t let me down. They got me back on track and helped recover my money”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“They gave us a dirty car when we checked in. When we returned the car they tried to accuse us of the dirt. Luckily, we have made video which could prove them the dirt was there in the beginning.
They are also not professional with missing important information on the record. We paid 300 euro deposit in advance but they didn’t return it to us unless we reminded them.
We will not recommend this company to you!”
“I rented a car for 7 days in Pisa through this company, and the experience was very disappointing. Upon arrival, the staff were unfriendly and unhelpful, immediately rejecting my credit card because the name and numbers weren’t embossed—something that is rarely an issue with other rental companies. They also insisted I present an international driver’s license, even though my regular license has been accepted by multiple rental agencies across Europe without issue.
The staff then offered a “solution”: if I purchased their expensive premium insurance, suddenly my license would be acceptable and they would also accept American Express, which they had just refused. It felt like we were being pressured into paying extra for something we shouldn’t have needed.
We had no real choice but to accept this, as we were stranded at the airport and needed the car. While waiting, I saw at least five other customers turned away for similar reasons—non-embossed cards, arriving slightly late, or other minor issues—and all were offered the same “solution” of buying extra insurance.
This company clearly has a business model based on upselling unnecessary extras under pressure. It seems very likely that the staff earn commissions on these upgrades.”
“Booked a ford Kuga for 5 of us, bargain price, didn't realise was booking through a brokers. Arrived at Gatwick early hours to find a bashed up Duster. Ok we all fit so as was tired we were happy to use car, but then the middle seat belt wouldn't pull out so out the car we got, unloaded luggage and demanded another car that was safe, they were not happy we wasn't prepared to take car and use with insufficient seat belts , but we stood our ground. Eventually after lots of phone calls by them and over an hour of us standing in their car park, they decided to take us to our hotel on a minibus and deliver the car to us the next day when it had been fixed. 8am next morning woke with the phone ringing. Car was outside, husband went down to take the usual pics etc and was pleasantly surprised. A very lovely Qashqai was our replacement. All good after that. Deposit was only held on credit card so didn't even leave bank. Took car back at end of holiday, shuttle back to airport quick and efficient.
Despite the awful start £150 hire for a week, all was good. Prob would think twice about using them again
, but if I was on a tight budget, yes I would use them.”
“I booked car hire with Carjet, turns out that they are just a broker, ended up car hire is with Surprise car hire near Heathrow airport. I was charged twice for the car hire by Carjet and then scammed at the Surprise office to pay again. Plus aggressive upsell practices in Surprise office, and then when returning the car more aggressive behaviour trying to scam saying existing marks on the car were new. AVOID.”
“Renting from this agency was my worst experience dealing with car rental representatives and one of the most confounding. First, there is a very aggressive upsell on insurance. The agent really pushed me to add an $1100 insurance package. When I declined, he dropped it down to €990 claiming that this was a very good deal. I still declined. He then told me that I should buy the metal coverage for €450. Finally, he got the idea that I was going to refuse and use the insurance provided by my credit card.
Even more bizarre was the extra charge of an extra day. I had said that I would return my car May 30 at 12:00AM, which is midnight. He told me that 12:00 AM May 30 was actually 12:00AM April 29 and I would have to buy an additional days insurance. So I wrote it out for him. 11:58 PM on the 30th. 11:59 PM on the 30th and then it’s 12:00 AM, look it’s midnight on the 30th. Then it goes 12:01 AM and so on and so on until you get to 1:00AM. Nope, made no difference. I had to buy an extra days insurance because he would not agree That midnight on Friday, May 30 could be written as 12:00AM. He insisted it was actually the 29th!
Fortunately, during our 19 days of driving the vehicle, we did not have any incidents and nobody hit me, and I didn’t hit anybody. The return of the car was easy. But what a hassle getting out of the lot when we picked it up. Not to mention the extra day I had to purchase Due to the agents inability to tell time.
People travelling with us rented a vehicle from budget, no issues and no big upsell. My daughter also rented a vehicle from a different agency. No problems and no upsell. Bottom line, avoid this agency.”
“Would give 0 stars of if I could.
I didn’t have a pin for my credit card to leave deposit so offered money from a debit card or my husband’s credit card instead. Wouldn’t give me the car unless I paid another £250 in insurance. Car only cost £100 to hire.
Walked away without car. This probably happens a lot. Absolutely no customer care. Completely no attempt to help you find a way around this simple mistake (I’ve never had to use a pin in the past when hiring a car). Only interested in taking more money off you.
Alex - the man behind the desk at Manchester airport office was very rude.”
“Absolutely useless! Avoid at any cost! Canceled my booking because I turn up just over an hour late and I didn't notified them. Like everyone flying could call in midair for potential delays. The options presented were to pay additional 650, to rebook for next day or to pay 2000 deposit but only with credit card (which I don't have). I end up renting from another company and now fighting for refund. What a waste of time!”
“This was the second time I have used Sur Price in the UK (Heathrow Airport). At the first visit it was obvious the company was starting up and its location was not functional. The staff were obviously inexperienced. This time the process was smooth and efficient and the agent USMAN was very professional and businesslike. The vehicle was relatively young and in very good condition. There was no attempt to upsell any services like insurance. The return process was quick and efficient and the provision of a complementary shuttle service from the airport and to our hotel after return was much appreciated. I strongly recommend this company that considtently offers better pricing than its competitors.”
“Avoid this company at all costs. When we arrived, they tried to scam us by saying we needed an international driver’s license—even though we’ve rented cars all over the world without one and it's not a legal requirement in this country. Because we didn’t have one, they tried to charge us twice the original rental price. Total bait-and-switch.
To make things worse, the person who was supposed to pick us up from the airport was extremely rude, unhelpful, and nearly impossible to find. We spent a ridiculous amount of time wandering around trying to locate them, only to be met with attitude and zero customer service.
This company is shady, unprofessional, and clearly preys on travelers. Save yourself the headache and go with a reputable rental agency.”
“When we arrived at the car rental location, we were denied the rental because the main driver's name did not match the credit card holder's name. To resolve this issue, we were asked to pay an additional fee of approximately €350. When we refused to pay, we were told that the amount we had already paid would not be refunded. I then pointed out a nearby car rental company where we could get a better offer. In response, the rental company lowered the additional fee to €278 – which was still higher than our original rental payment.
The entire situation felt unreasonable and unfair, as we had no choice but to pay a disproportionately high extra fee. Additionally, both the car rental staff were rude and unprofessional.”
