Trustpilot reviews Review of StressFreeCarRental.com Your review is pending.Read more ketu shah 4 reviews GB Rated 1 out of 5 stars Stressfreerentals and Surprice - avoid using these two companies We hired a car at Milan Bergamo airport with this company. We thought that this was the company that we were dealing with. But they are a broker. The company that we were actually renting with was a company called Surprice Car Rentals. When we got to Bergamo, there was a delay getting through immigration. We asked a nice gentleman to contact this company for us, so that we could be picked up and sort out the rental. This took a long time and the guy who eventually picked us up, was in such a hurry to get back to the rental place, that he did not even wait for my daughter to sit in the car before he started driving off. This caused my daughter to fall out of his car and graze her elbow and knees on the floor. When we eventually got to the rental place, the guy turned round and said that he will not accept my MasterCard as it did not have the name of the issuing bank on it. I pointed out that I had paid the amount for the rental using that card. I also showed him the online statement of my card, but he said that he could not accept it. My card was John Lewis branded Partnership card, which is issued by Newday. When I said that I did not want to hire the car from him, miraculously he could now accept the card. I think this company is trying to scam people to cancel the original booking and retake a new one out, and this was going to be double what I originally paid. The guy showed no remorse and when I said that I was not going ahead with rental, his only concern was that he would get in trouble if we didn't take the car. On top of all this, we then took an Uber, which cost my us 180 euros to get from Bergamo airport to Milan centre. To say this was gonna be a nice family trip, with the freedom to travel in and out of Milan to Como and beyond. The additional costs that I have incurred is so much higher than anticipated. When I emailed all this to Stressfreerentals,their response was for me to send them a picture of my credit card so that they can check against the terms and conditions. They did not show any empathy and compassion towards what we went through. Nor about what happened to my daughter. I would never use this company again and I would definitely tell anyone using Surprice to think twice before they do.