"I am absolutely appalled by the way my family and I were treated today by Surprice Car Rental in Athens. We had booked a 9-seater Nissan Primastar from September 5th at 10:00 AM until September 13th at 7:00 AM, with one additional driver included in the booking. This trip had been planned for nearly a year, as my brother lives abroad and this was a rare opportunity for our family to come together in Greece. We were all very excited\u2014until the experience with Surprice turned our holiday into a nightmare from the very beginning.\r\nAccording to the instructions provided at the time of booking, a representative was supposed to meet us at Exit 5 of the airport and take us to the shuttle service. We waited at Exit 5 as instructed, but no one showed up. We began searching the area, noticed a car park across the road with a \u201cCar Rental A\/B\u201d sign, and walked over in the heat, hoping to find someone. When we still couldn\u2019t locate anyone, we tried to call.\r\nWhen I explained that no representative was at Exit 5 as promised, the person on the phone rudely hung up on me. We then crossed the road again in the heat, searching as per their vague directions. Eventually, we discovered another nearby car park tucked beside the building, completely out of view from Exit 5. There was no way to see it from where we were instructed to wait\u2014unless we could see through walls.\r\nOnce we finally found the location, the representative still wasn\u2019t there. We were told they had already been and left. I was told they would return in 15 minutes, but I waited 20 before calling again\u2014only to be spoken to rudely and told that my reservation was for 2:00 PM, not 10:00 AM. This was completely false. I showed the representative my original booking confirmation, which clearly stated a 10:00 AM pickup. Even their own internal paperwork showed the same.\r\nAfter a 15-minute shuttle ride from the airport, we arrived at their rental office\u2014and the situation only got worse. I had mistakenly not brought my physical driver\u2019s licence, only a digital photo of it. I genuinely didn\u2019t know that a digital copy would not be accepted. However, my brother, who was listed as the additional driver, had his full, valid licence with him.\r\nDespite this, the woman at the counter was incredibly rude and dismissive. Instead of trying to help us resolve the issue, she smirked and laughed at our situation. When I explained that my brother could be the main driver, she refused to change the booking, stating it was a \u201clast-minute change\u201d and therefore not possible but before she said we are too early because the booking was from 2pm! Even though the car was fully paid for, sitting there unused, and my brother had a valid licence, they refused to release the car\u2014clearly trying to keep the money without providing any service.\r\nI became very emotional and started crying. I had spent months organizing this trip, handling all the logistics for our family, and to be treated with such cruelty and lack of empathy was devastating. Rather than helping, the woman told me not to cry and shoved a cancellation form in my face, demanding I sign it. She claimed it was the only way to get my deposit back\u2014but I realized signing it would mean I was falsely agreeing to cancel the rental myself, effectively allowing them to keep the full rental payment and potentially re-rent the vehicle to someone else.\r\nWhen I questioned this and said I didn\u2019t trust her, she told my entire family to leave the premises immediately.\r\nIn summary, we were:\r\nMisled by inaccurate pickup instructions\r\nRudeness and unprofessionalism from multiple staff members\r\nAccused of arriving too early despite clear documentation\r\nDenied service, despite having a valid driver among us\r\nEmotionally manipulated and pressured into signing misleading paperwork\r\nThreatened with the loss of our deposit\r\nUltimately kicked out without the rental car we paid for\r\nThis experience was not only frustrating but deeply upsetting. I strongly advise other travelers to think twice before booking with Surprice Rental. I will be pursuing a formal complaint and expect a full investigation into this matter, along with a complete refund for the unacceptable treatment and breach of service."
"I am absolutely appalled by the way my family and I were treated today by Surprice Car Rental in Athens. We had booked a 9-seater Nissan Primastar from September 5th at 10:00 AM until September 13th at 7:00 AM, with one additional driver included in the booking. This trip had been planned for nearly a year, as my brother lives abroad and this was a rare opportunity for our family to come together in Greece. We were all very excited\u2014until the experience with Surprice turned our holiday into a nightmare from the very beginning.\r\nAccording to the instructions provided at the time of booking, a representative was supposed to meet us at Exit 5 of the airport and take us to the shuttle service. We waited at Exit 5 as instructed, but no one showed up. We began searching the area, noticed a car park across the road with a \u201cCar Rental A\/B\u201d sign, and walked over in the heat, hoping to find someone. When we still couldn\u2019t locate anyone, we tried to call.\r\nWhen I explained that no representative was at Exit 5 as promised, the person on the phone rudely hung up on me. We then crossed the road again in the heat, searching as per their vague directions. Eventually, we discovered another nearby car park tucked beside the building, completely out of view from Exit 5. There was no way to see it from where we were instructed to wait\u2014unless we could see through walls.\r\nOnce we finally found the location, the representative still wasn\u2019t there. We were told they had already been and left. I was told they would return in 15 minutes, but I waited 20 before calling again\u2014only to be spoken to rudely and told that my reservation was for 2:00 PM, not 10:00 AM. This was completely false. I showed the representative my original booking confirmation, which clearly stated a 10:00 AM pickup. Even their own internal paperwork showed the same.\r\nAfter a 15-minute shuttle ride from the airport, we arrived at their rental office\u2014and the situation only got worse. I had mistakenly not brought my physical driver\u2019s licence, only a digital photo of it. I genuinely didn\u2019t know that a digital copy would not be accepted. However, my brother, who was listed as the additional driver, had his full, valid licence with him.\r\nDespite this, the woman at the counter was incredibly rude and dismissive. Instead of trying to help us resolve the issue, she smirked and laughed at our situation. When I explained that my brother could be the main driver, she refused to change the booking, stating it was a \u201clast-minute change\u201d and therefore not possible but before she said we are too early because the booking was from 2pm! Even though the car was fully paid for, sitting there unused, and my brother had a valid licence, they refused to release the car\u2014clearly trying to keep the money without providing any service.\r\nI became very emotional and started crying. I had spent months organizing this trip, handling all the logistics for our family, and to be treated with such cruelty and lack of empathy was devastating. Rather than helping, the woman told me not to cry and shoved a cancellation form in my face, demanding I sign it. She claimed it was the only way to get my deposit back\u2014but I realized signing it would mean I was falsely agreeing to cancel the rental myself, effectively allowing them to keep the full rental payment and potentially re-rent the vehicle to someone else.\r\nWhen I questioned this and said I didn\u2019t trust her, she told my entire family to leave the premises immediately.\r\nIn summary, we were:\r\nMisled by inaccurate pickup instructions\r\nRudeness and unprofessionalism from multiple staff members\r\nAccused of arriving too early despite clear documentation\r\nDenied service, despite having a valid driver among us\r\nEmotionally manipulated and pressured into signing misleading paperwork\r\nThreatened with the loss of our deposit\r\nUltimately kicked out without the rental car we paid for\r\nThis experience was not only frustrating but deeply upsetting. I strongly advise other travelers to think twice before booking with Surprice Rental. I will be pursuing a formal complaint and expect a full investigation into this matter, along with a complete refund for the unacceptable treatment and breach of service."
"Trustpilot reviews\r\n\r\nReview of StressFreeCarRental.com\r\n\r\nYour review is pending.Read more\r\n\r\nketu shah\r\n4 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nStressfreerentals and Surprice - avoid using these two companies\r\nWe hired a car at Milan Bergamo airport with this company. We thought that this was the company that we were dealing with. But they are a broker.\r\n\r\nThe company that we were actually renting with was a company called Surprice Car Rentals.\r\n\r\nWhen we got to Bergamo, there was a delay getting through immigration. We asked a nice gentleman to contact this company for us, so that we could be picked up and sort out the rental.\r\n\r\nThis took a long time and the guy who eventually picked us up, was in such a hurry to get back to the rental place, that he did not even wait for my daughter to sit in the car before he started driving off.\r\n\r\nThis caused my daughter to fall out of his car and graze her elbow and knees on the floor.\r\n\r\nWhen we eventually got to the rental place, the guy turned round and said that he will not accept my MasterCard as it did not have the name of the issuing bank on it. I pointed out that I had paid the amount for the rental using that card. I also showed him the online statement of my card, but he said that he could not accept it. My card was John Lewis branded Partnership card, which is issued by Newday.\r\n\r\nWhen I said that I did not want to hire the car from him, miraculously he could now accept the card.\r\n\r\nI think this company is trying to scam people to cancel the original booking and retake a new one out, and this was going to be double what I originally paid.\r\n\r\nThe guy showed no remorse and when I said that I was not going ahead with rental, his only concern was that he would get in trouble if we didn't take the car.\r\n\r\nOn top of all this, we then took an Uber, which cost my us 180 euros to get from Bergamo airport to Milan centre.\r\n\r\nTo say this was gonna be a nice family trip, with the freedom to travel in and out of Milan to Como and beyond. The additional costs that I have incurred is so much higher than anticipated.\r\n\r\nWhen I emailed all this to Stressfreerentals,their response was for me to send them a picture of my credit card so that they can check against the terms and conditions. They did not show any empathy and compassion towards what we went through. Nor about what happened to my daughter.\r\n\r\nI would never use this company again and I would definitely tell anyone using Surprice to think twice before they do."
"Trustpilot reviews\r\n\r\nReview of StressFreeCarRental.com\r\n\r\nYour review is pending.Read more\r\n\r\nketu shah\r\n4 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nStressfreerentals and Surprice - avoid using these two companies\r\nWe hired a car at Milan Bergamo airport with this company. We thought that this was the company that we were dealing with. But they are a broker.\r\n\r\nThe company that we were actually renting with was a company called Surprice Car Rentals.\r\n\r\nWhen we got to Bergamo, there was a delay getting through immigration. We asked a nice gentleman to contact this company for us, so that we could be picked up and sort out the rental.\r\n\r\nThis took a long time and the guy who eventually picked us up, was in such a hurry to get back to the rental place, that he did not even wait for my daughter to sit in the car before he started driving off.\r\n\r\nThis caused my daughter to fall out of his car and graze her elbow and knees on the floor.\r\n\r\nWhen we eventually got to the rental place, the guy turned round and said that he will not accept my MasterCard as it did not have the name of the issuing bank on it. I pointed out that I had paid the amount for the rental using that card. I also showed him the online statement of my card, but he said that he could not accept it. My card was John Lewis branded Partnership card, which is issued by Newday.\r\n\r\nWhen I said that I did not want to hire the car from him, miraculously he could now accept the card.\r\n\r\nI think this company is trying to scam people to cancel the original booking and retake a new one out, and this was going to be double what I originally paid.\r\n\r\nThe guy showed no remorse and when I said that I was not going ahead with rental, his only concern was that he would get in trouble if we didn't take the car.\r\n\r\nOn top of all this, we then took an Uber, which cost my us 180 euros to get from Bergamo airport to Milan centre.\r\n\r\nTo say this was gonna be a nice family trip, with the freedom to travel in and out of Milan to Como and beyond. The additional costs that I have incurred is so much higher than anticipated.\r\n\r\nWhen I emailed all this to Stressfreerentals,their response was for me to send them a picture of my credit card so that they can check against the terms and conditions. They did not show any empathy and compassion towards what we went through. Nor about what happened to my daughter.\r\n\r\nI would never use this company again and I would definitely tell anyone using Surprice to think twice before they do."
"Trustpilot reviews\r\n\r\nReview of StressFreeCarRental.com\r\n\r\nYour review is pending.Read more\r\n\r\nketu shah\r\n4 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nStressfreerentals and Surprice - avoid using these two companies\r\nWe hired a car at Milan Bergamo airport with this company. We thought that this was the company that we were dealing with. But they are a broker.\r\n\r\nThe company that we were actually renting with was a company called Surprice Car Rentals.\r\n\r\nWhen we got to Bergamo, there was a delay getting through immigration. We asked a nice gentleman to contact this company for us, so that we could be picked up and sort out the rental.\r\n\r\nThis took a long time and the guy who eventually picked us up, was in such a hurry to get back to the rental place, that he did not even wait for my daughter to sit in the car before he started driving off.\r\n\r\nThis caused my daughter to fall out of his car and graze her elbow and knees on the floor.\r\n\r\nWhen we eventually got to the rental place, the guy turned round and said that he will not accept my MasterCard as it did not have the name of the issuing bank on it. I pointed out that I had paid the amount for the rental using that card. I also showed him the online statement of my card, but he said that he could not accept it. My card was John Lewis branded Partnership card, which is issued by Newday.\r\n\r\nWhen I said that I did not want to hire the car from him, miraculously he could now accept the card.\r\n\r\nI think this company is trying to scam people to cancel the original booking and retake a new one out, and this was going to be double what I originally paid.\r\n\r\nThe guy showed no remorse and when I said that I was not going ahead with rental, his only concern was that he would get in trouble if we didn't take the car.\r\n\r\nOn top of all this, we then took an Uber, which cost my us 180 euros to get from Bergamo airport to Milan centre.\r\n\r\nTo say this was gonna be a nice family trip, with the freedom to travel in and out of Milan to Como and beyond. The additional costs that I have incurred is so much higher than anticipated.\r\n\r\nWhen I emailed all this to Stressfreerentals,their response was for me to send them a picture of my credit card so that they can check against the terms and conditions. They did not show any empathy and compassion towards what we went through. Nor about what happened to my daughter.\r\n\r\nI would never use this company again and I would definitely tell anyone using Surprice to think twice before they do."
