"The company does offer any instructions on how to get picked up at the airport in Lisbon, Portugal. It absurdly charged me for minor scratches that can easily be repaired by apply polymer scratch remover (available at any auto parts stores). $500 for two minor scratches? No other car rental companies I have ever used on many dozen occasions in many continents ever did anything close to what SunPrice did. Be careful with this rental company!!!"

"The company does offer any instructions on how to get picked up at the airport in Lisbon, Portugal. It absurdly charged me for minor scratches that can easily be repaired by apply polymer scratch remover (available at any auto parts stores). $500 for two minor scratches? No other car rental companies I have ever used on many dozen occasions in many continents ever did anything close to what SunPrice did. Be careful with this rental company!!!"

"AVOID AT ALL COST!!! SCAMMERS! Tried to charge me over \u20ac500 for a hairline scratch on an old Toyota Yaris !\r\nWhat they do is take a low resolution pictures on car collection which they then show you on drop off to prove the car had no damage. Make sure you take your own high res photos guys on car collection. \r\nAlso, very unprofessional, rude staff who does not car about customers. No airport pick up or drop off. Don't be tempted by their lower than the competitors prices. It is just to lure you in and then scam you.\r\nAVOID LIKE A PLAGUE!!!"

"On Thursday 24th Feb 2022, I flew to Heathrow with my young son and we rented a car from SurPrice. Once we landed, we phoned the office and someone was there to pick us up within minutes. We were taken to the office on Bath Road and after a quick exchange, we were shown our lovely white Kia jeep (I had only paid for and expected a small VW Golf). We had a lively couple of days exploring Paultons Park and staying in Surrey. We returned the car on the Saturday and the staff very promptly checked the jeep and mileage (you fill it back up level to level so the same as when you got the vehicle) then we were on our way. We got a lift back to the airport and only when we were on the plane, my little boy realised he did not have his beloved blanket and Teddy which he has had since he was a baby and needs to sleep. On the Monday morning I contacted the Surprice Heathrow office and asked them to have a look for the items. They were found in the reception area and the lady in admin was kind enough to post them back to us in Ireland that very day without charge. To me this is outstanding customer service and they went above and beyond, I will be highly recommending this company to my friends, family and colleagues. Thank you for a wonderful experience \u2661"

"It is the worst rental company i have ever used. They are thieves, liars, and rude. The central station is not at the airport and has not a shuttle service, which will take you walking with your suitcases 20 minutes on the highway. They charge you for using credit cards with the characteristics they want (valid with any other company). They charged us 100 euros for a 1 cm scratch on the wheel rim. They are SCAMMERS."

"Kidknapped by surprice \u00a330,000 they take from card!!!! gangsters still operating Sofia airport AVOID how they allowed to operate???"

"Achtung! BITTE LESEN! Betrugsverdacht! \n\nDas war mit Abstand der g\u00fcnstigste Anbieter. F\u00fcr 5 Tage hatten wir nicht mal 30 Euro bezahlt. Der n\u00e4chste Anbieter lag bei ca. 90 Euro. Im Nachhinein l\u00e4sst sich der g\u00fcnstige Preis erkl\u00e4ren.\n\nWir hatten direkt w\u00e4hrend der Fahrt zu unserem Hotel (nach ca. 20 km Fahrt) eine Luftdruckmeldung, die wir als Fehlmeldumg hielten. Am n\u00e4chsten Morgen hatten wir einen platten Reifen aufgrund einer Schraube im Reifen. Nachdem wir mit dem Ersatzreifen zum Flughafen gefahren sind wurden uns 115 Euro f\u00fcr die Reparatur berechnet. Dabei wurde der Reifen nur mittels Kleber geflickt und nicht ausgetauscht! Wir hatten am Flughafen noch ein Paar getroffen, die ebenfalls eine Schraube im Reifen hatten. Diese sah 100% genauso aus wie unsere. Als wir das Auto zur\u00fcckgeben haben hatten wir - oh Wunder- ein weiteres Paar kennengelernt die ebenfalls eine Schraube im Reifen hatten. Was ebenfalls sehr komisch war ist das die Schrauben alle mittig im Reifen waren und das auch noch in einer \"Wasserableitungsrille\". Obwohl es sich an dieser Stelle am Reifen um eine Vertiefung handelt steckte die Schraube tiefer als das Reifenprofil. Leider hatte ich in der ganzen Hektik und Aufregung nicht mehr Bilder davon gemacht. 3 Schrauben (nicht N\u00e4gel!) an 3 verschiedenen Autos? F\u00fcr mich sieht das nach einer Masche aus um vielleicht die Verluste aufgrund der aktuellen Lage auszugleichen. Das n\u00e4chste Mal werden wir die Reifen besser unter die Lupe nehmen und vor allem ein St\u00fcck vorfahren um diese rundum pr\u00fcfen zu k\u00f6nnen. Wir haben in Deutschland Anzeige wegen Betrugsverdacht erstattet. Au\u00dferdem haben wir uns an die europ\u00e4ische Beschwerdestelle gewendet und den Vertriebspartner Cardelmar.\n\nWir suchen weitere Betroffene! \nBitte melden!"