“Booked a ford Kuga for 5 of us, bargain price, didn't realise was booking through a brokers. Arrived at Gatwick early hours to find a bashed up Duster. Ok we all fit so as was tired we were happy to use car, but then the middle seat belt wouldn't pull out so out the car we got, unloaded luggage and demanded another car that was safe, they were not happy we wasn't prepared to take car and use with insufficient seat belts , but we stood our ground. Eventually after lots of phone calls by them and over an hour of us standing in their car park, they decided to take us to our hotel on a minibus and deliver the car to us the next day when it had been fixed. 8am next morning woke with the phone ringing. Car was outside, husband went down to take the usual pics etc and was pleasantly surprised. A very lovely Qashqai was our replacement. All good after that. Deposit was only held on credit card so didn't even leave bank. Took car back at end of holiday, shuttle back to airport quick and efficient.
Despite the awful start £150 hire for a week, all was good. Prob would think twice about using them again
, but if I was on a tight budget, yes I would use them.”
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“Rented the car through DoYouItaly. Purchased the premium insurance / excess waiver cover and was advised no further cover was required .
Collected car from Surprice at Catania airport .
Large queue indicated popular place but quickly sensed the tension in the queue and at the counter !
Nobody came out to explain process or advise on queue waiting times etc.
It was only when I was served that the problems became apparent, the delays were aggravated by :
Deposit could only be left on a credit card . Deposit was €1200. American express and debit card not accepted for this deposit ( which people didn't understand ).
If you wanted to use a debit card you had to buy their own insurance at €350 .
The deposit of €1200 is deducted as a sale on your credit card. It's not blocked or held , it's actually deducted . It will be returned if the car is returned without damage. But it can take up to 30 days for this payment to be released . I'm still waiting , returned car on 12th May 2024.
They try a hard sell ok their own insurance and became quite aggressive with it ' do you want to take that risk ' repeatedly asked despite me having premium cover from point of rental. They offered a €23 /€35 per day policy !!! I declined much to their disgust .
If things were better explained about deposits and payment methods and insurance there would be a lot of trouble avoided.
The car and check out was done by Autoone.
So purchsed with DoYouItaly, collected from Surprice and car belonged to Autoone.
The car was good. It had some existing damage recorded on check out .
Apart from insurance and deposit issues it was ok.”
