Booked a ford Kuga for 5 of us, bargain price, didn't realise was booking through a brokers. Arrived at Gatwick early hours to find a bashed up Duster. Ok we all fit so as was tired we were happy to use car, but then the middle seat belt wouldn't pull out so out the car we got, unloaded luggage and demanded another car that was safe, they were not happy we wasn't prepared to take car and use with insufficient seat belts , but we stood our ground. Eventually after lots of phone calls by them and over an hour of us standing in their car park, they decided to take us to our hotel on a minibus and deliver the car to us the next day when it had been fixed. 8am next morning woke with the phone ringing. Car was outside, husband went down to take the usual pics etc and was pleasantly surprised. A very lovely Qashqai was our replacement. All good after that. Deposit was only held on credit card so didn't even leave bank. Took car back at end of holiday, shuttle back to airport quick and efficient. Despite the awful start £150 hire for a week, all was good. Prob would think twice about using them again , but if I was on a tight budget, yes I would use them.