surprice car rental Reviews

1.2 Rating 281 Reviews
5 %
of reviewers recommend surprice car rental

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surprice car rental 1 star review on 3rd March 2024
John
surprice car rental 1 star review on 8th September 2023
Lawrence
surprice car rental 1 star review on 4th August 2023
Oscar Fernandez
surprice car rental 1 star review on 4th August 2023
Oscar Fernandez
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
surprice car rental 1 star review on 12th January 2023
Alon Rosenthal
37
Anonymous
Anonymous  // 01/01/2019
Lots of criticism by others but I found them to be excellent last week in Porto. Clean modern facility with lots of cars in excellent condition. Had one for a week, six months old and everything went very well. Staff friendly and helpful and no stupid pressure selling of their own insurance when I refused it. No quibbling about the condition of the car when returned either. I'll try them again, no question.
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Posted 7 months ago
My review is very similar to the last. Booked through EasyJet and conned out of 800 Euros. We filmed them whilst they claim to have found two windscreen chips which they dug away at with a pen exacerbating existing damage not caused by us, after we had returned the car to their site. Asked them to call the police. They simply ignored us. This is clearly part of their business model. Recommend you avoid this company at all costs.
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Posted 7 months ago
In short, they conned my wife and I out of 950 euros. We were recommended this car rental through EasyJet. Big mistake! Can't believe EasyJet would recommend this gang to holiday-goers. The pick-up seemed a little dodgy; they were friendly, but they kept changing the conditions of the agreement when talking to my wife (who speaks Italian) and myself. Unfortunately we were jet-lagged, our 8-month-old was crying his eyes out, and we wanted to get to bed. I did manage to take an all-around video of the car. The car was extremely temperamental, conking out three times in just four days. But that's nothing compared to the drop-off; I assure you that we returned the car in the exact condition it was given to us. We arrived back at the site and, having gone to check the car in, one of the workers started picking at the door panel with a pen, saying that we had caused severe damage to it. Then followed an immense travesty act, wherein they said they would call the police on us for the damages. I told them that it seemed like a good idea, seeing as they were attempting to rob us of our deposit. After at least 30 minutes of telling us we could receive compensation in 28 days (and after showing them I had taken a video of the car upon pick-up), they finally withdrew to simply blanking me, seeming to think it was better to not understand English. They refused to speak with my wife, who speaks Italian. Around a week after we got home the 950 euros was taken from our account, and though I have been onto the bank about this matter, it seems unlikely that we will get this money back. If you’re looking for a stress-free, scam-free holiday, DO NOT rent a car from SurpPrice Car Rental.
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Posted 7 months ago
They are real scammers. In a simple 7-day rental in Turkey, I have had 3 scam attempts by the subcontractor. Complaints to Carjet fall on deaf ears. They are clearly aware that their subcontractor is a bona fide fraud, but they don't seem to care. They are probably just partners in the scam and split the profits. The problems begin when they arrive at the Dalaman airport, in Turkey. My car was to be picked up at 3:00 a.m. and the same time for delivery 6 days later. The instructions were clear; "A representative of SURPRICE RENT A CAR will be waiting for you at the arrival gates of Dalaman International Airport with his name on a board to take you to his vehicle, which will be parked near the airport." At 02.15 we were out and we waited until 03.30 and no one showed up. After calling several times, we received a WhatsApp with instructions to go pick up. It was already 04:15. After a long trip, we started badly. Upon arrival, first scam attempt: 40 Euros for pick up and delivery after hours (The schedule was clearly typified at the time of payment). Credit card for a deposit of 511 Euros, since we had full insurance with a franchise. After charging, the tension with the worker continues. Already arriving hot and before all this, I tell the worker, that apart from being inefficient, he seemed like a thief to me. Then comes the second scam attempt: He tells me that he is not giving me the car and that he is going to refund my payments. I tell him that there is no problem, as long as he reimburses me for the charges that he had made for the pick-up, the deposit, and the original payment for the vehicle, to which he replies that he can only reimburse the charges that he made to me there. This is so that you do not take the car, but keep the rental amount, since they will not return it to you if you do not pick up the car. Reading on the internet seems to be a habitual practice. Either because you can't find where they are, or for a reason like this, you leave without a car, losing the money originally paid for rent. I refuse. I tell him to give me the car and he rudely agrees. We pick up the car. Holidays starting badly. Concern for the car because we know that they will look for any problem in the delivery. The day to return the car, we left Marmaris. We check that the car has absolutely nothing before leaving. We travel the 90 kilometers without getting out of the car. We arrive at the airport and the same person is there. Before we got out of the car, while we made sure not to leave anything inside, this person walks around the car quickly as if to check, says nothing and moves several meters away from the car, waiting for us to pack our bags and remove everything from the car. When we finished, being at night and with a very dim yellow light, we found a scratch on the rear bumper. The scratch was undeniable. Although it seemed impossible, since it was not in Marmaris, there was a small scratch of about 5 cm. It could only be a stone thrown from another car during those 90 km or something like that, since we were very sure that it was not at our exit from Marmaris 90 km earlier. Very kindly, the man feeling like a winner, tells us not to worry, that it was very little. On 21 days there would be an assessment and they would inform me of the cost and they would return the deposit percentage. With the flight only 2 hours away and the rush, we took a few photos of the scratch and went to catch our flight. The surprise comes later, when we reviewed the photos we had taken on the plane. The quality of mobile photos is now good and they allow you to enlarge without losing quality. We discovered with complete certainty that the Surprice worker, Carjet's subcontractor, had made us that slightest scratch with a key. The following, as expected: Contact with Carjet is very difficult and when you get it, they attend to you, but there is never an answer. The deposit after 15 days goes from retained to liquidated, without any kind of contact from anyone. Scam of the entire deposit, for a scratch that they have made themselves. Some scam professionals. The scratch is made in that first fast lap, it is made in the place where I, being inside the car, it is impossible for me to see it. (If I go out I have his back). The photos leave no doubt. The scratch is produced with a sharp object and with pressure (A key). The paint chips are still there. The scammer is called Mehmet, from the WhatsApp received at the time of delivery of the car. I upload a picture of his profile. Fix for good impossible. You withhold payment from the bank impossible. Despite being just a "deposit" and a hold payment, the bank can no longer do anything. On the other hand, there is no crime until the collection is settled, so there is nothing to do with the bank until they are settled. Carjet seems to be an accomplice and a necessary collaborator in the scam. A complaint and an expert examination of the scratch have been prepared. I will tell you how it all ends, but ESCAPE FROM CARJET.COM and SURPRICE, its subcontractor at least in Dalaman airport in Turkey. They are PROFESSIONAL SCAMMERS. CJT-73144350
surprice car rental 1 star review on 4th August 2023 surprice car rental 1 star review on 4th August 2023
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Posted 7 months ago
This is the WORST company I have ever experienced who left me and my wife in a life threatening situation with no support, help or care in the world. Their staff are shockingly rude, ignorant, selfish and disrespectful with no regard for someone's well being or safety. This company's customer service is absolutely disgusting, shocking and unacceptable. After demanding a refund for our experience, they simply ghosted us and made no effort or attempts to fulfil their promise of refunding which I have in writing they were going to do. I will be pursuing my experience with this company legally and highlighting these events in Italian media outlets. PLEASE BE AWARE OF THIS COMPANY AS THEY ARE SCAMMERS.
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Posted 7 months ago
Absolutely dreadful, untrustworthy company. Inept when it comes to their own policies and procedures - different staff give different advice, and they will attempt to pressure you into taking extremely expensive insurance. They lied about their refund process being instant and my bank say that SurPrice never sent them a reversal of the transaction, which means that my £1,500 deposit for a car I was never able to collect will be held for 30 days. SurPrice do not answer email enquires.
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Posted 7 months ago
Surprice FARO - One star is a good review for this company. Like Diane these thieves charged me 187 euros(including an administration fee of 65 euros) for a small scrape on the underside of the front bumper! I gave the car back in the condition I received it. I didn't take the additional insurance and it felt that because I didn't take this additional insurance that they would find something to charge for. The employee which took over my car quickly managed to find this little scrape (1cm)as if it was something she was expecting to find. The car was only used to drive to a hotel and park up with no contact being made. I am very happy to pay for something I have done and have no issue in doing so. No doubt they won't even repair this either. Please be very wary of this company and I recommend use someone else. A shuttle bus picks you up from the Airport (Faro) and takes to to there site approx 5 mins away. Collection was extremely slow two people serving a customer each(wasn't even busy) but they seems to have one speed - slow and took approx 40 mins to pick up car. Not even an acknowledgment of sorry you have had to wait - nothing. Not the experience a customer should expect. Please be aware.
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Posted 8 months ago
thives!!!! they took from my card a deposit of 900€. i gave the car back in the condition I receive it and the employee whick took over my car was searching for something to pay for. so she "found" a small "demage" which can not be seen and says I have to pay 400€. i took a picture, they sent me one which has no damage so I can not ask the insurance company to pay for it. They fraud the customers and the insurance conpanys! shame on you!
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Posted 8 months ago
Make note of the low rating! Poor customer service. They will try to rip you off where possible. They charged me 160 euros for 2 alloys that were already damaged. My fault for not taking photos of the wheels before hand and only the body of the car! Make sure you have sufficient insurance or go with another company. No where near the airport either and not easy to find!
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Posted 8 months ago
Disastrous Car Rental Experience with this company My recent car rental with this company was an utter nightmare, leaving me feeling cheated and disappointed. The entire experience was plagued by various issues that made it a total rip-off. Firstly, I was hit with an unexpected additional insurance cost during the booking process. The lack of transparency and hidden fees felt like a dishonest attempt to swindle customers. Upon receiving the car, I was shocked by its deplorable condition. It was disgustingly dirty inside and out, showing no signs of being cleaned in ages. The lack of care for their vehicles and customers was evident. To add to the frustration, when the car experienced a mechanical issue during the rental period, the company's service was abysmal. Their staff showed no interest in resolving the problem, leaving me stranded and unsupported during my trip. Moreover, I had paid for a 5-door car to accommodate my family's needs, but they provided a 2-door vehicle instead. The complete disregard for my booking preferences disrupted our travel plans. Even worse, despite pre-paying for an automatic transmission, I received a manual car. When I raised the issue, the staff completely ignored my request for an automatic, showing a total lack of concern for customer preferences. In conclusion, I strongly advise against renting from this company. The unexpected insurance cost, filthy car, terrible service, incorrect car type, and ignored request for an automatic transmission made it a disastrous rental experience. Save yourself the frustration, stress, and money by choosing a more reliable and customer-oriented rental service instead. This company is not worth your business.
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Posted 8 months ago
Office at the airport doesn't exist, car comes dirty, half tank of petrol, old covered with dent's and scratches. When you return the car expect them to find some kind of damage. Photograph everything, make sure he takes a note of everything. If you are a foreigner they are probably going to make up damage. Haggle, you may have to buy your way out of this one. Best advice don't hire a car from them
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Posted 8 months ago
Jeden wielki skandal dostałem auto w opłakanym stanie polepione taśma klejąca z przeciekającym dachem i zaciekami wody jak padało Jak złapałem gumę i założyłem zapasowe to okazało się ze jest z defektem i strach jechać zAdnej pomocy mimo pełnego ubezpieczenia. Gorąco nie polecam tej firmy
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Posted 8 months ago
A total scam!! They charged me $260 euros for a scratch that was virtually the visible tithe naked eye. They tell you to take it up with your insurance company. These guys are thieves and shouldn’t be allowed to be in business. You’re trying to have a nice time and then these scammers ruin the vacation. Seriously, someone should look these guys up, this hurts the reputation of the city and tourism.
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Posted 8 months ago
Rip off - took €25 off credit card for 'cleaning' 3 days after saying car was in perfect condition when returned. Avoid at all costs.
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Posted 8 months ago
Rentcar from complaint!! Car rented on rentcars.com for 42.33 euros, paid almost 300 euros in the end! like me also other "unfortunate" on the day of collection at the airport of Malta I was practically "cheated" with the game of the credit and debit card!! that is... with a clever "deception" (despite having several types of cards with me) they made me make the security deposit transaction with the debit card, NOT explaining that I was then obliged to take out insurance for over 70 euros per day! to tell them after 2 hours lost in discussion it was not even possible to cancel the transaction in order to be able to make another one with a "credit" and not a "debit" card! they also made me pay 30 euros because the flight was delayed for 30 minutes... when I had specified the flight references on the rentcars.com site and the contract would not have required penalties! I often rent cars around Europe and what I see lately is luring the customer with completely off-market rental costs and then "cheating" the customer with damage insurance! ATTENTION it is better to choose a rentcar maybe more expensive at the beginning .. than one that turns out to be just a "swindler"!
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Posted 8 months ago
At 18 may 2023, from milano airport we booked a car by using edreams.com. Unfortunately, they could not provide us the car, and except cancellation. We mailed a lot, talked with customer service and still can not get our money back. We will go to court. Ref no: IT735814580
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Posted 8 months ago
Total fraud - car unsafe with engine failed half way through - very expensive and unsafe cars do not ever rent with them for your own safety !
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Posted 8 months ago
Scammers, never received my €500 deposit back
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Posted 9 months ago
I think this company is a total joke. Finally picked up at airport then left in limbo at some random multi-tenanted office building waiting for a guy who never turned up and then no one answered the phone. Someone did turn up to return a car so I guess they do rent them! He said it was a total nightmare, having to wait 2 hours to pick up and I left him there trying to return as by then, I just made other arrangements! I checked on Companies House and the company was registered June 2021 and dissolved June 2022 so who knows if they are a legit company. Having read these reviews, think im glad I walked away! Be Warned people! On a side note, I may soon be complaining about CarJet who I booked the car through. Will keep you posted!
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Posted 9 months ago
Fully paid for car rental via malta direct prior to car puck up Then when arrived to collect car, they would not accept debit card to takr a deposit. They wanted 200 euros for additional rental plus 450 for a deposit for any possible damage or police fines for speeding. I was bullied into paying this otherwise I would lose my original car rental that i paid from malta direct. PLEASE AVOID THIS COMPANY AT ALL COSTS. I JUST WISH I HAD READ THE REVIEWS BEFORE BOOKING
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Posted 9 months ago
surprice car rental is rated 1.2 based on 281 reviews