I was given a faulty vehicle and am still fighting with their 'customer service' team for a refund, despite this being promised months ago. The vehicle I got had a defective tyre. I called the office and they said if I replaced it, they would compensate me. I went to a tyre place, got a quote and because it was not an exact match, checked with them. They wanted an exact match but I explained they didn't have one, but as the car had 3 other mixed tyres then I could get one of those. Anyway, upon returning the car they tried it on again trying to blame me for damage I had a picture of upon pick up, and grudgingly agreed to refund the trye and said head office would be in touch. After a few weeks I followed up and it's been a run around since then with their international team. Every response is 'the accounts have your details and will process'. I wouldn't touch these clowns with a barge pole again. Just pay extra elsewhere and save yourself a lot of hassle. If you've already booked, take dozens of photos and videos and do a proper inspection before driving off.