I booked with Surprice Mobility as they appeared to offer the most affordable rates by far. However, my experience was anything but smooth. Upon arrival, I was informed that I needed to pay more than double the original price in additional insurance fees, otherwise, I wouldn't be allowed to rent the car. It quickly became clear that I wasn’t the only one facing this issue – during the hour I spent in the office, at least three other customers came in, all dealing with similar unexpected charges due to discrepancies. In my case, the issue revolved around my driving licence. I recently obtained a German licence after previously holding a UK licence, and the new licence didn’t indicate the original date I was licensed to drive. Despite providing proof from the DVLA website along with a photo of my old UK licence, I was told this wasn’t sufficient. At no point was it made clear what additional proof they were expecting or how I could possibly resolve the situation. Frustrated, I went to another rental company nearby, where I was informed they would have rented me a car with the documentation I had. Unfortunately, they didn’t have any vehicles available, so I was left with no other option but to accept the inflated costs. This entire experience felt like a bait-and-switch tactic, with low initial prices hiding additional mandatory fees that were only revealed upon arrival.