On March 27,2025, I bought online a voucher nr 48901866 to rental car on HOLIDAYCARS.COM with insurance no risk warranty plus. On August 7, 2025, we had a reservation SC5c9e477d voucher 48901866 with pickup at 11:00 AM. We had to wait several hours, and the supplier of Holiday cars, Surprice Mobility Athens staff told us that the booked car wasn't ready. They only delivered the car to us in the afternoon after 2:00 PM, an unacceptable delay. We lost the entire day and the scheduled events. Furthermore, they forced us to purchase additional insurance at a cost of €375, otherwise they won't give us the car, they didn't give us any choice. (Even though we had already purchased comprehensive insurance online, this was because they were making a fuss about the debit card for the excess.) We had never received such treatment and poor service. We request a refund of €375. Surprice Mobility is the worst company in the world