“Bare root Russell lupins - I received one in good condition although already sprouting. Second tuber had sprouted but all growth broken off. The third lupin was a small mushy rotten tuber which has no hope of thriving. Very disappointed as I have had substandard Suttons orders in previous years but thought I would give them another go this year. Will not be ordering again”
“Ordered 72 perennials which were on offer. Received 24 violas 24 pansies and24 polyanthus.could have sold them pansies which I grow in greenhouse. Explanation being perennials were not up to their standard so a substitute had been sent. However they are still taking orders for full price selection. Feel as though I’ve been conned. Will definitely not use them again and advise my friends likewise”
“30 bare root plants ordered, but only 28 pieces of root arrived. Suttons put a £5 credit on my account. Some of them have not grown, some very poorly and some do not appear to be what were in the offer.
108 bulbs were supplied, and again, a number of them haven’t grown, despite being in the greenhouse. Some that have grown are quite weak.
Finally, I ordered 9 raspberry canes. They are all quite small still but now two of the same variety have died.
Would I order from them again, clearly not.”
“BOUGHT 3 LOTS OF GERANIUM PLUGS, 72 PER LOT, MIXED COLOUR ONES DELIVERED WERE FINE NAND GROWING WELL IN LIVING ROOM, THE OTHER 2 LOTS DELIVERED ALL RED COLOUR, SOME HAD NO LEAVES, SOME ALREADY DEAD, PUT IN BIGGER PLUGS TO GROW ON, HAD NEARLY 3 WEEKS,STILL ONLY 1 INCH HIGH, VERY WEEDY PLANTS, WILL NEVER GROW TO GO OUTSIDE, WASTE OF TIME AND MONEY, PHONED UP SUTTONS AND COMPLAINED MAN SAID SOMEONE WILL TELEPHONE ME RIGHT BACK THIS WAS LAST SATURDAY, STILL WAITING ON WEDNESDAY 1ST MAY 2024,THIS IS TERRIBLE SERVICE, TERRIBLE PLANTS, I HAVE ALWAYS DONE FLOER AND VEG GARDENING ALL MY LIFE , I AM NOT A NOVICE IN THIS SUBJECT AT ALL.”
“I ordered 20 power daisy plugs but 6 were dying when they arrived,tried planting them but they just shrivelled overnight.Not impressed with this company at all.”
“Ordered 30 begonia plug plants fire orange in May came end of June as stated, very disappointing as they were lemon?. A lot with no roots just shoots. Obviously sold out of the ones I’d ordered, I would rather of them told me this. To be fair they say they are going to give me a full refund.”
“Suttons have been in business a very long time and their plants were always of high quality. It seems since they got together with Thomson and Morgan last year the quality has declined catastrophically as they have descended to the level of T&M whose name was never associated with quality. In the course of the last year Sutton's reputation has effectively been destroyed by this new set-up and judging by the latest reviews it can't be long before they fold.”
“Tiny Tim tomato grew to 3 inches and stagnated so produced no trusses. Wild blueberry costing £3-99 failed to germinate. Description stated 50 seeds but the pack contained what looked like specks of black dust so its hardly surprising the seeds failed. Atal leeks sowed the entire pack and 7 seeds germinated. All in all a veryunsatisfactory experience so I won't be ordering from Sottons again.”
“I ordered this 12 runner bean plugs descibed on the website as:
Runner Bean Plants - Super Trio Collection
12 Garden Ready Plugs (a mix of the 3).
I assumed that I would get 4 plugs of the 3 varieties. When they arrived there was no indication which plug was from which variety. I rang Suttons to be informed that I could tell by the different colour flowers. That woud be some time after i planted. I was told as this was a mix Suttons had no idea which plug was which variety. I was told that there was no guarantee that I would in fact get 4 of each variety. Indeed I might get 0 of one (or even possibly of 2) variety.
Suttons claimed that a mix of the 3 might just be all of one variety. I was planning to share these with a friend as I do not need 12 plants. Just have to hope that I get a selection and as planned I can then see which variety I like.”
“Part of my order is missing. It is impossible to contact Suttons. Disappointing that a longtime respected firm has sunk to such a low level of customer service.”
“I will not be using this company again. When I placed my order I didn't receive an acknowledgement email, so I had no idea if my order had been placed. I ordered various items amounting to £50. Until now I have received six pathetic looking Petunias and a packet of seeds. I sent an email and was told that this could take up to nine days for a reply. I've now been told that one of the items is not available and that another may be delivered this week, no guarantee. People should be aware of this awful company, who don't seem to have a clue.”
“Told plug plants were dispatched with a Whistl tracking ref logged on to Whistl they don't recognise tracking number. Checked Royal Mail just in case but not known there.”
“I ordered plugs a month ago they finally replied to my e-mail promises me the plugs would arrive today but still no plants not very happy with this will not buy any more plants fron Suttons.”
“I ordered seeds potatoes, two different types, only received one. Have been emailing for weeks with no response. Would suggest you give them a miss when ordering.”
