Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 314 Reviews

5 %

of reviewers recommend Suttons

Company Reviews

Questions

Metrics

1.3

Based on 314 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 25%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Suttons made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Philip James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BOUGHT 3 LOTS OF GERANIUM PLUGS, 72 PER LOT, MIXED COLOUR ONES DELIVERED WERE FINE NAND GROWING WELL IN LIVING ROOM, THE OTHER 2 LOTS DELIVERED ALL RED COLOUR, SOME HAD NO LEAVES, SOME ALREADY DEAD, PUT IN BIGGER PLUGS TO GROW ON, HAD NEARLY 3 WEEKS,STILL ONLY 1 INCH HIGH, VERY WEEDY PLANTS, WILL NEVER GROW TO GO OUTSIDE, WASTE OF TIME AND MONEY, PHONED UP SUTTONS AND COMPLAINED MAN SAID SOMEONE WILL TELEPHONE ME RIGHT BACK THIS WAS LAST SATURDAY, STILL WAITING ON WEDNESDAY 1ST MAY 2024,THIS IS TERRIBLE SERVICE, TERRIBLE PLANTS, I HAVE ALWAYS DONE FLOER AND VEG GARDENING ALL MY LIFE , I AM NOT A NOVICE IN THIS SUBJECT AT ALL.”

Helpful Report

Posted 18 hours ago

“The plant was very small and not packed well.”

Helpful Report

Posted 1 week ago

“I ordered 20 power daisy plugs but 6 were dying when they arrived,tried planting them but they just shrivelled overnight.Not impressed with this company at all.”

Helpful Report

Posted 2 weeks ago

“Ordered 30 begonia plug plants fire orange in May came end of June as stated, very disappointing as they were lemon?. A lot with no roots just shoots. Obviously sold out of the ones I’d ordered, I would rather of them told me this. To be fair they say they are going to give me a full refund.”

Helpful Report

Posted 10 months ago

“Ordered a lime tree. Expected something bigger! 8 inches tall does not cut the mustard. How long am I expected to wait until I get a lime!!”

Helpful Report

Posted 11 months ago

“Suttons have been in business a very long time and their plants were always of high quality. It seems since they got together with Thomson and Morgan last year the quality has declined catastrophically as they have descended to the level of T&M whose name was never associated with quality. In the course of the last year Sutton's reputation has effectively been destroyed by this new set-up and judging by the latest reviews it can't be long before they fold.”

Helpful Report

Posted 2 years ago

“Tiny Tim tomato grew to 3 inches and stagnated so produced no trusses. Wild blueberry costing £3-99 failed to germinate. Description stated 50 seeds but the pack contained what looked like specks of black dust so its hardly surprising the seeds failed. Atal leeks sowed the entire pack and 7 seeds germinated. All in all a veryunsatisfactory experience so I won't be ordering from Sottons again.”

Helpful Report

Posted 2 years ago

“I ordered this 12 runner bean plugs descibed on the website as: Runner Bean Plants - Super Trio Collection 12 Garden Ready Plugs (a mix of the 3). I assumed that I would get 4 plugs of the 3 varieties. When they arrived there was no indication which plug was from which variety. I rang Suttons to be informed that I could tell by the different colour flowers. That woud be some time after i planted. I was told as this was a mix Suttons had no idea which plug was which variety. I was told that there was no guarantee that I would in fact get 4 of each variety. Indeed I might get 0 of one (or even possibly of 2) variety. Suttons claimed that a mix of the 3 might just be all of one variety. I was planning to share these with a friend as I do not need 12 plants. Just have to hope that I get a selection and as planned I can then see which variety I like.”

Helpful Report

Posted 2 years ago

“Part of my order is missing. It is impossible to contact Suttons. Disappointing that a longtime respected firm has sunk to such a low level of customer service.”

Helpful Report

Posted 2 years ago

“I will not be using this company again. When I placed my order I didn't receive an acknowledgement email, so I had no idea if my order had been placed. I ordered various items amounting to £50. Until now I have received six pathetic looking Petunias and a packet of seeds. I sent an email and was told that this could take up to nine days for a reply. I've now been told that one of the items is not available and that another may be delivered this week, no guarantee. People should be aware of this awful company, who don't seem to have a clue.”

Helpful Report

Posted 2 years ago

“Told plug plants were dispatched with a Whistl tracking ref logged on to Whistl they don't recognise tracking number. Checked Royal Mail just in case but not known there.”

Helpful Report

Posted 2 years ago

“I ordered plugs a month ago they finally replied to my e-mail promises me the plugs would arrive today but still no plants not very happy with this will not buy any more plants fron Suttons.”

Helpful Report

Posted 3 years ago

“I ordered seeds potatoes, two different types, only received one. Have been emailing for weeks with no response. Would suggest you give them a miss when ordering.”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 314 reviews