Swan Pools & Spas Reviews

Name: Swan Pools & Spas
Address: Haskins Garden Complex, Mansbridge Rd,, Southampton
Rating: 4.96

5.0 Rating 26 Reviews

100 %

of reviewers recommend Swan Pools & Spas

Company Reviews

Questions

Metrics

5.0

Based on 26 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

023 8046 6077

Email:

service@swanpools.co.uk

Location:

Haskins Garden Complex, Mansbridge Rd,
Southampton
SO18 3HW

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Swan Pools & Spas 5 star review on 10th December 2019

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In May we decided we wanted to buy a spa , we visited 2 other local retailers , but wasn’t impressed , then went to this showroom , Wow , the display was fantastic and so were the staff . Ed looked after us and explained everything to us , he wasn’t pushy to sell which is what we liked . We were kept informed all the time about when delivery would be . They arranged a crane for us and Terry was a star a very difficult crane over . Alex stayed with us all day sorting out the installation and teaching me all the chemicals , he’s so patient lol . The after care is outstanding always happy to help either over the phone or even coming to the house . That’s the good thing about supporting the local business . I would totally recommend buying from here if you want outstanding service , such lovely people , thank you everyone ❤️❤️Xxx”

Helpful Report

Posted 3 years ago

“Great company experience from start to finish from the Ed the sales guy who guided us through exactly what we needed finding the perfect hot tub We didn’t rush into shopped around only to realise the quality and value offered by Swan made other local Hampshire hot tub suppliers same overpriced Alex and install team a pleasure and instructions so simple to follow Access was an issue but not when their crane guy Terry is on the case outstanding Job on a windy day I seriously urge anyone considering buying one see this guys the aftercare service is amazing The best deal was right on our doorstep Thanks guys will definitely recommend you to friends”

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Posted 3 years ago

“Really great service and friendly team.”

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Posted 5 years ago

Thank you for your lovely review Charlie. Enjoy your new Spa :)! Warm regards, Alex

Posted 5 years ago

“On our third hot tub. First being a lazy spa just to see if we would use it. We did every day, so next on to a round solid hot tub. This was perfect and loved it so much we ended up a year later buying an even bigger one. All bought from Swan and all great service. Still using it pretty much every day if not twice a day. Thanks 😀”

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Posted 5 years ago

Hi, as you are anonymous on here I won’t mention your name but we know who you are 😃. We’re glad to hear that you are loving your third hot tub from us - this time an American Whirlpool Model, and if you carry on upgrading you will soon be on a SwimSpa! Many thanks for taking the time to leave us a review and for your kind words, we really appreciate it.

Posted 5 years ago

“We have previously purchased a swimming pool from Swan Pools & Spas and when we were in a position to purchase a Hot Tub they were our first port of call. We very foolishly didn’t purchase our Hot Tub from them initially as we were attracted by a large online retailer and the chance to save a few pounds. What a mistake!!! The Hot Tub we originally purchased was of a slightly lower standard but felt the saving in money was worth it. Another mistake!! After waiting 3 months for delivery, within 2 months the Tub was leaking and we were tearing our hair out dealing with a useless call centre with no end in sight. Eventually the faulty tub was collected and refunded and we immediately made our way to the Swan Pools & Spas feeling very sorry for ourselves. We then purchased our American Whirlpool Hot Tub and within 2 weeks it was installed (I must add they were able to install it earlier but we weren’t available). The communication was excellent, emails throughout to let us know what was happening and an excellent thorough service on the day of installation . We couldn’t fault it. I know we have full back up and support from this efficiently run family business. The moral of this story is don’t be too hasty to try and save a few pounds it just isn’t worth it!! The quality of our Tub is far superior with more space, lower runnings, quieter and I feel much more confident with the product and after sales service. P”

Helpful Report

Posted 5 years ago

Hi Tina, many thanks for such a lovely and a real honest review. We really appreciate your time and thoughts on giving us this wonderful feedback. It is a shame that you had to go through that situation - but with your honesty, hopefully people will see and read through your review to avoid doing the same and understand why buying online is a bit of a risk. We are Bishta, Spata and National Leisure Members and always encourage customers who are looking to purchase a spa to go to a reputable dealer who is a member of Bishta - always. We hope you are enjoying your American Whirlpool Model - which looks fantastic in position by the way next to your bar area. Great touch. If you need us - we are open 7 days of the week.

Posted 5 years ago

Swan Pools & Spas is rated 5.0 based on 26 reviews