Tap 'n Shower UK Ltd Reviews

Name: Tap 'n Shower UK Ltd
Rating: 4.46

4.5 Rating 1,548 Reviews

87 %

of reviewers recommend Tap 'n Shower UK Ltd

4.5

Based on 1,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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0116 2696558

Email:

enquiries@tapnshower.com

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Tap 'n Shower UK Ltd 5 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return my toilet seat as it didn't come with the fittings that were required. Roca advised that they should have been included”

Helpful Report

Posted 3 years ago

“terrible company, poor communication, never get back to you when they promise to, following several telephone calls and emails took weeks to issue a refund after I cancelled the order, will never use them again”

Helpful Report

Posted 3 years ago

“Very poor experience. Purchased a toilet seat. After purchasing, received an email saying it was out if stock, I would have appreciated knowing this before purchasing, but not a big issue by itself. When the seat arrived I had been sent the wrong one. Again not a big issue by itself. Called customer service to ask for the correct seat to be sent and how to return the wrong one, message states the phone line isn't working. Again not by itself a big issues. I send an email detailing the situation and receive an automated reply acknowledging receipt of email say someone will be in touch "usually within 24 hours", a week later still no response so an additional message was added on the messaging function on the website. Still no response. Day 10. This isn't good customer service and overall the issues have now mounted up to a very poor experience. Given 1 star as this review couldn't be submitted without it.”

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Posted 3 years ago

“Do not buy from this company they refuse to accept returns of faulty goods arguing there not faulty even when you send video evidence”

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Posted 3 years ago

“BE WARNED, DO NOT USE THIS COMPANY!”

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Posted 3 years ago

“I have received the wrong product and I have emailed twice to get this sorted and not had a reply.”

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Posted 3 years ago

“Customer service impossible to get hold Of.”

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Posted 3 years ago

“AVOID AVOID AVOID THIS COMPANY”

Helpful Report

Posted 3 years ago

“Item not received. No reply to 2 emails. Tried calling email said open til 4pm but ansa message states closes at 4pm. None of the reference numbers work to track item. When did manage to use a number provided says it’s been delivered but completely different side of the country. Still waiting for them to respond to me”

Helpful Report

Posted 3 years ago

“Tap received does not match the photographs on the website. The company expected me to pay for return shipping costs which is unfair considering the item isn’t what I ordered! They asked for photos of the item I received which I sent to them on 13/12/22 and they are now ignoring my emails. Very disappointed!”

Helpful Report

Posted 3 years ago

“Unable to review, as order not received yet! Order placed on morning of 20th December, with promised delivery before Christmas (stated both on web site and verbally confirmed by your company). Email received on 28th December to say delivery dispatched , with delivery due 6th January! Not impressed!”

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Posted 3 years ago

“Awful. I got a cracked shower tray and they refused to refund me.”

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Posted 3 years ago

“The item purchased proved to be faulty. Tap 'n Shower were not instrumental in resolving the problem”

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Posted 3 years ago

“i personally would not use them again its not free returns if there was something wrong or if u dislike the item u choose also when looking at the item we thought we was getting the full toilet not just half the toilet”

Helpful Report

Posted 3 years ago

“I placed an order with your company and when the parcel didn’t arrive I contacted you. I was advised by you that DPD stated that they had delivered to the incorrect address. I visited the address and the parcel had not been received. Your company is now ignoring my emails. I have not received the order and therefore require a full refund. This level of service is v poor and highly disappointing!!”

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Posted 3 years ago

“Awful service. Haven't even received item yet”

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Posted 3 years ago

“Terrible lack of communication. Deliberately misleading delivery information on the website. Very poor experience overall”

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Posted 3 years ago

“Delivery very quick. Having had a complete bathroom refit done with all of the materials all over the house I wasn’t able to open the item immediately. When I did it was badly damaged and as I couldn’t open it within a set timescale they won’t refund me which I think is really poor given I explained the circumstances of upheaval.”

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Posted 3 years ago

“Still haven’t recieved my order 2 weeks later!”

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Posted 3 years ago

“Hi the Hudson Reed product supplied was of poor quality cheap wrapped panels and doors peeling on the top on delivery fortunately this was covered by the sink. The cost was out of all proportion to the product quality. I appreciate you do not make these items but I would have thought your quality control would check the goods you sell are of a high standard.”

Helpful Report

Posted 3 years ago

Tap 'n Shower UK Ltd is rated 4.5 based on 1,548 reviews