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Late delivery
Customer service is appalling.
Returned item, then had to chase the refund which they withheld for over 10 days. Not a company I would ever deal with again.
After sales support is key to running a successful business, so many companies, this one included seem to concentrate all efforts on selling products and nothing on dealing with issues, simple returns etc.
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posted 1 year ago
- Ben Schofield
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I received the items in good time but had to return them as unsuitable and despite delivery to Tap ‘n Shower two weeks ago, I’m still awaiting the refund that I have now had to chase. I can understand why people buy via Amazon as their returns system is slick.
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posted 2 years ago
- Beverly Chioccon
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Do not buy from this company they refuse to accept returns of faulty goods arguing there not faulty even when you send video evidence
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posted 3 years ago
- Ian
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i personally would not use them again its not free returns if there was something wrong or if u dislike the item u choose also when looking at the item we thought we was getting the full toilet not just half the toilet
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posted 3 years ago
- Heather Gibson
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I emailed them to request i return them and two days later i am still waiting for a reply on their returns procedure.
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posted 5 years ago
- Martyn Fulton