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Taxicode Reviews

1.1 Rating 595 Reviews
F
Happiness Grade
F

Refund - Difficult

34.00%
Industry Average
The first night was great, altho we realised pretty early on that we'd overpaid. The second night we received a cancellation from the driver so we had to pay for another taxi even tho we'd pre paid stupid amount for a taxi. Apparently we'll get a refund, so fingers crossed!
posted 3 weeks ago - Donna Clegg
Scam No taxi No refund Rip off
posted 2 months ago - Anonymous
Did receive a refund eventually but not including the booking fee.
posted 2 months ago - Anonymous
I shall keep you posted to see if i get a refund. Otherwise i would say i got scammed as i paid up front, no confirmation email or correspondence, received a phone call today claiming a taxi was on its way to me (even though i booked it for next week). No recourse etc
posted 2 months ago - Anonymous
DO NOT BOOK !! STAY AWAY the pre booked taxi never arrived . WAITED 30 MINUTES FOR A CAR. WAS ADVISED BY CUSTOMER SERVICE I WOULD RECEIVE A FULL REFUND. WHEN I DID NOT RECEIVE THE REFUND AND RE CONTACTED THE COMPANY THEY REFUSED TO HONOUR THE REFUND !!!!
posted 4 months ago - JAMES GAVIN
I had to cancel because your site was not working properly: I tried to book for november the 2nd in the morning (I even manipulated the little clock's hands on your site) and I was booked automatically for the next day at noon ! My refund demand has been refused according to company policy!!!!!!!!
posted 7 months ago - Anonymous
Booked them to take us, a party if 6, to a family wedding. Paid in full in advance and then 2 days before they cancelled the bookng advising that a refund would be in my account within 3-5 days. That was 10 days ago and still no refund. Strongly recommend don't use them, as I feel have ben scammed. BTW I could get review on by ticking 1 star but reality they would definitely get none.
posted 7 months ago - Anonymous
I requested a refund seeing as it was not confirmed, and they refused and said it would be a full cancellation fee, even though they were unable to accommodate the trip.
posted 9 months ago - Anonymous
Absolute scam - I wish I had seen reviews before booking. Terms and conditions very hard to find on their website. Despite not confirming my bookings they are only giving me 10% refund on ~£500 of bookings. Trying to dispute through credit card provider as complete scammers.
posted 9 months ago - ""
We have been badly exploited by their customer service representative who has taken advantage of a "no refund policy on their advanced bookings" to take £281 from my bank account, for a booking made but cancelled within 15 minutes of booking due to a misunderstanding from reading their website as to what type of vehicle was being supplied Taxicode Agent said "you will lose your money as we have a no refund policy" I responded we had only just made the booking 15 minutes earlier so why would we need to pay £281 as a penalty for not understanding their website.
posted 9 months ago - Steve Morley