Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 603 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 24th August 2025

Taxicode 1 star review on 30th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged 75 pounds for a return trip that I later discovered should have been no more than 25. Cancelled 4 days away from the booking date but still only get 10% back. Total ripoff.”

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Posted 2 weeks ago

“USE THIS COMPANY AT YOUR PERIL! I ordered a taxi a week in advance for a wedding event, and I was happy to pay over the odds for the 17-minute journey. I literally chased them a minute after the taxi was due to arrive, only to be told that they had cancelled the taxi. No apology, no reason why, just a clear - "We don't give a flying fig about our customers". WTAF sort of customer service is that? I would not have minded if I had been in a large city, but I was in a smallish town where the taxis were pre-booked for a large wedding (and of course it was a bank holiday weekend). The booking was for a return trip, and to be fair, the situation ruined my day. I would give zero stars to this bunch of muppets, but sadly, I have to select at least one to post the review. As well as having to chase to get the diabolically ignorant cancellation message, I did not receive a cancellation email until 9:35 pm, some 10 hours after the initial scheduled collection time from my hotel. Seriously, what a bunch of class one a***holes.USE THIS COMPANY AT YOUR PERIL!”

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Posted 3 weeks ago

“Booked and paid for taxi from concert well in advance. Became concerned a few days prior to it when our booking was still showing as being processed. Taxicode assured us we would get our taxi but cancelled on the day, with no explanation , leaving us stranded. I wouldn't use them again”

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Posted 1 month ago

“Truth Terminal.”

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Posted 1 month ago

“Too late realised they were a booking agency who sub the work out to local firms. Lost confidence with a week to go and they took 90% of the fare.”

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Posted 1 month ago

“Don’t bother. Book the cab through a local firm yourself. They took my money for a booking a month in advance then left it to the day before the journey to make the booking with the cab firm, meaning my preferred times were completely unavailable. No money back once the booking has been made apparently so I’m £60 down and we missed half our concert!”

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Posted 1 month ago

“Accepted my booking when I phoned them a week ago (the website was cycling and wouldn't go through). I've now been emailed the day before to say they're cancelling as they can't find a driver. Great, so now I have no taxi and have to find one short notice.”

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Posted 2 months ago

“Was desperate for a taxi - Google search brought up this - amazing I thought! Put in the details chose a taxi company and paid through Klarna (pay in 3) - was “Awaiting a driver” for about 30 mins - it was taking too long so I cancelled. Managed to get a taxi from a local company instead. The next day the Klarna payment came out. £47 for absolutely NOTHING - emailed quoting consumer rights act 2015 - 7 days later - email response - no refund as per terms and conditions I agreed to when making the booking. Disgusting. Now reading all the other reviews I feel so stupid…”

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Posted 2 months ago

“The first night was great, altho we realised pretty early on that we'd overpaid. The second night we received a cancellation from the driver so we had to pay for another taxi even tho we'd pre paid stupid amount for a taxi. Apparently we'll get a refund, so fingers crossed!”

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Posted 3 months ago

“Scam No taxi No refund Rip off”

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Posted 5 months ago

“Avoid this company at all costs. Had a wedding so booked taxi a month in advance, five days before we had an email saying it had been cancelled with no explanation. Did receive a refund eventually but not including the booking fee. Rebooked (stupidly) and called to confirm it was definitely booked etc. Person seemed confused why I was calling and didn’t seem to understand. Said not to worry it was all confirmed and they would call a taxi company. Two minutes after I hung up we had a notification come through that an uber was booked for us… day of the wedding no driver was assigned and then it was cancelled 5 minutes before. Honestly just call a taxi company yourselves they can’t be trusted.”

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Posted 5 months ago

“This site is a scam. You will pay your money and no taxi will come. Do not be f***ed over as I have been.”

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Posted 5 months ago

“Hello, Taxicode's website is very deceiving. The destination I choose was not clear. I choose Southampton and they assigned me to Central London. I tried to change the destination which was impossible. Canceling the entire trip was also impossible. Refunds are impossible. I feel it was their website that was at fault. And, this is for a trip that was 2 months from the reservation, so a change should have been possible.”

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Posted 5 months ago

“I shall keep you posted to see if i get a refund. Otherwise i would say i got scammed as i paid up front, no confirmation email or correspondence, received a phone call today claiming a taxi was on its way to me (even though i booked it for next week). No recourse etc”

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Posted 5 months ago

“Scammers 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡”

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Posted 6 months ago

“Booked a taxi days in advance. Didn't turn up and left us stranded at 10pm at a remote station in 2c weather. No communication at all, I had to call them to be told no taxes were available. Appalling.”

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Posted 6 months ago

“DO NOT BOOK !! STAY AWAY the pre booked taxi never arrived . WAITED 30 MINUTES FOR A CAR. WAS ADVISED BY CUSTOMER SERVICE I WOULD RECEIVE A FULL REFUND. WHEN I DID NOT RECEIVE THE REFUND AND RE CONTACTED THE COMPANY THEY REFUSED TO HONOUR THE REFUND !!!!”

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Posted 7 months ago

“Be warned. If something goes wrong you don't get refunded and their support is practically non-existent. Much better to just use Uber”

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Posted 8 months ago

“Absolute rubbish service do use as they can’t be trusted.”

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Posted 8 months ago

“Awful awful company please stay way!!!”

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Posted 9 months ago

Taxicode is rated 1.1 based on 603 reviews