Login
Start Free Trial Are you a business? Click Here

Taxicode Reviews

1.1 Rating 603 Reviews
1 %
of reviewers recommend Taxicode
1.1
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Taxicode Reviews
Visit Website

Write Your review

Taxicode 1 star review on 24th August 2025
Lee Colbran
Taxicode 5 star review on 9th August 2025
Alvin D Williams
Taxicode 1 star review on 25th May 2025
Donna Clegg
Taxicode 1 star review on 9th August 2024
Anonymous
Taxicode 1 star review on 9th August 2024
Anonymous
Taxicode 1 star review on 9th August 2024
Anonymous
Taxicode 1 star review on 30th July 2024
Anonymous
12
Anonymous
Anonymous  // 01/01/2019
Charged 75 pounds for a return trip that I later discovered should have been no more than 25. Cancelled 4 days away from the booking date but still only get 10% back. Total ripoff.
Helpful Report
Posted 13 hours ago
USE THIS COMPANY AT YOUR PERIL! I ordered a taxi a week in advance for a wedding event, and I was happy to pay over the odds for the 17-minute journey. I literally chased them a minute after the taxi was due to arrive, only to be told that they had cancelled the taxi. No apology, no reason why, just a clear - "We don't give a flying fig about our customers". WTAF sort of customer service is that? I would not have minded if I had been in a large city, but I was in a smallish town where the taxis were pre-booked for a large wedding (and of course it was a bank holiday weekend). The booking was for a return trip, and to be fair, the situation ruined my day. I would give zero stars to this bunch of muppets, but sadly, I have to select at least one to post the review. As well as having to chase to get the diabolically ignorant cancellation message, I did not receive a cancellation email until 9:35 pm, some 10 hours after the initial scheduled collection time from my hotel. Seriously, what a bunch of class one a***holes.USE THIS COMPANY AT YOUR PERIL!
Taxicode 1 star review on 24th August 2025
Helpful Report
Posted 1 week ago
Booked and paid for taxi from concert well in advance. Became concerned a few days prior to it when our booking was still showing as being processed. Taxicode assured us we would get our taxi but cancelled on the day, with no explanation , leaving us stranded. I wouldn't use them again
Helpful Report
Posted 2 weeks ago
Truth Terminal.
Taxicode 5 star review on 9th August 2025
Helpful Report
Posted 3 weeks ago
Too late realised they were a booking agency who sub the work out to local firms. Lost confidence with a week to go and they took 90% of the fare.
Helpful Report
Posted 3 weeks ago
Don’t bother. Book the cab through a local firm yourself. They took my money for a booking a month in advance then left it to the day before the journey to make the booking with the cab firm, meaning my preferred times were completely unavailable. No money back once the booking has been made apparently so I’m £60 down and we missed half our concert!
Helpful Report
Posted 4 weeks ago
Accepted my booking when I phoned them a week ago (the website was cycling and wouldn't go through). I've now been emailed the day before to say they're cancelling as they can't find a driver. Great, so now I have no taxi and have to find one short notice.
Helpful Report
Posted 2 months ago
Was desperate for a taxi - Google search brought up this - amazing I thought! Put in the details chose a taxi company and paid through Klarna (pay in 3) - was “Awaiting a driver” for about 30 mins - it was taking too long so I cancelled. Managed to get a taxi from a local company instead. The next day the Klarna payment came out. £47 for absolutely NOTHING - emailed quoting consumer rights act 2015 - 7 days later - email response - no refund as per terms and conditions I agreed to when making the booking. Disgusting. Now reading all the other reviews I feel so stupid…
Helpful Report
Posted 2 months ago
The first night was great, altho we realised pretty early on that we'd overpaid. The second night we received a cancellation from the driver so we had to pay for another taxi even tho we'd pre paid stupid amount for a taxi. Apparently we'll get a refund, so fingers crossed!
Taxicode 1 star review on 25th May 2025
Helpful Report
Posted 3 months ago
Scam No taxi No refund Rip off
Helpful Report
Posted 4 months ago
Avoid this company at all costs. Had a wedding so booked taxi a month in advance, five days before we had an email saying it had been cancelled with no explanation. Did receive a refund eventually but not including the booking fee. Rebooked (stupidly) and called to confirm it was definitely booked etc. Person seemed confused why I was calling and didn’t seem to understand. Said not to worry it was all confirmed and they would call a taxi company. Two minutes after I hung up we had a notification come through that an uber was booked for us… day of the wedding no driver was assigned and then it was cancelled 5 minutes before. Honestly just call a taxi company yourselves they can’t be trusted.
Helpful Report
Posted 4 months ago
This site is a scam. You will pay your money and no taxi will come. Do not be f***ed over as I have been.
Helpful Report
Posted 4 months ago
Hello, Taxicode's website is very deceiving. The destination I choose was not clear. I choose Southampton and they assigned me to Central London. I tried to change the destination which was impossible. Canceling the entire trip was also impossible. Refunds are impossible. I feel it was their website that was at fault. And, this is for a trip that was 2 months from the reservation, so a change should have been possible.
Helpful Report
Posted 5 months ago
I shall keep you posted to see if i get a refund. Otherwise i would say i got scammed as i paid up front, no confirmation email or correspondence, received a phone call today claiming a taxi was on its way to me (even though i booked it for next week). No recourse etc
Helpful Report
Posted 5 months ago
Scammers 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😡😡😡😡😡😡😡
Helpful Report
Posted 5 months ago
Booked a taxi days in advance. Didn't turn up and left us stranded at 10pm at a remote station in 2c weather. No communication at all, I had to call them to be told no taxes were available. Appalling.
Helpful Report
Posted 5 months ago
DO NOT BOOK !! STAY AWAY the pre booked taxi never arrived . WAITED 30 MINUTES FOR A CAR. WAS ADVISED BY CUSTOMER SERVICE I WOULD RECEIVE A FULL REFUND. WHEN I DID NOT RECEIVE THE REFUND AND RE CONTACTED THE COMPANY THEY REFUSED TO HONOUR THE REFUND !!!!
Helpful Report
Posted 6 months ago
Be warned. If something goes wrong you don't get refunded and their support is practically non-existent. Much better to just use Uber
Helpful Report
Posted 7 months ago
Absolute rubbish service do use as they can’t be trusted.
Helpful Report
Posted 8 months ago
Awful awful company please stay way!!!
Helpful Report
Posted 8 months ago
Taxicode is rated 1.1 based on 603 reviews