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Taxicode Reviews

1.1 Rating 583 Reviews
1 %
of reviewers recommend Taxicode
1.1
Based on 583 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 11%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Taxicode 1 star review on 9th August 2024
Anonymous
Taxicode 1 star review on 9th August 2024
Anonymous
Taxicode 1 star review on 9th August 2024
Anonymous
Taxicode 1 star review on 30th July 2024
Anonymous
Taxicode 1 star review on 2nd September 2022
Anonymous
Taxicode 1 star review on 2nd September 2022
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Taxicode 1 star review on 2nd September 2022
Anonymous
9
Anonymous
Anonymous  // 01/01/2019
Awful awful company please stay way!!!
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Posted 4 days ago
I had to cancel because your site was not working properly: I tried to book for november the 2nd in the morning (I even manipulated the little clock's hands on your site) and I was booked automatically for the next day at noon ! My refund demand has been refused according to company policy!!!!!!!!
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Posted 4 weeks ago
Utter useless. Made a booking. They failed to confirm if a driver had been assigned. So I called them and was told it was confirmed and would receive a confirmation. Nothing sent. Called back and then was told booking was cancelled (this was 20-minutes before scheduled pick up). Do not use this service unless you enjoyed wasting time.
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Posted 1 month ago
Abysmal service, paid in advance foe a return trip to and from a wedding,and had taxis confirmed. No taxi turned up, just lots of messages saying car was on it's way, before a final message saying no taxis were available. Left stranded at midnight miles from my accommodation. After several calls and messages I was refunded about half of what I paid up front. Make your own arrangements, do not trust this company. 1 star is one too many.
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Posted 1 month ago
Booked them to take us, a party if 6, to a family wedding. Paid in full in advance and then 2 days before they cancelled the bookng advising that a refund would be in my account within 3-5 days. That was 10 days ago and still no refund. Strongly recommend don't use them, as I feel have ben scammed. BTW I could get review on by ticking 1 star but reality they would definitely get none.
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Posted 1 month ago
I can confirm that this company is a scam. They don't answer their phone 9 times out of 10. They charged me $538 US to book a car to pick up my Mum. I called back immediately to cancel as they couldn't confirm that a driver or company would actually be there to pick her up. Took me 7 calls to find someone who picked up. They told me I couldn't cancel (even though the trip was for 3 days hence) so they would take the whole cost. Now no one will answer the phone. I have called my credit card company to dispute the charge. What a scam. I wish I had read the reviews first.
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Posted 2 months ago
Criminals / Scammers. Booked a taxi through Taxicode for an airport transfer and they took payment right away. Hours went by, no taxi confirmed. This was time sensitive, so dropped them an email and called Customer Service. We were assured we would get a driver assigned within 2 hours. This did not happen. Called back hours later to be met with an incredibly rude and forceful Customer Service agent who was straight up lying to us. They said it is confirmed on their end, although I had the booking in front of me, saying unconfirmed. He said to email him the screenshot, which I did, and obviously he claimed he did not receive it. I requested a refund seeing as it was not confirmed, and they refused and said it would be a full cancellation fee, even though they were unable to accommodate the trip. He said he would ensure a driver is assigned by 8pm and if it isnt then call him back as he was apparently working until 10pm. No driver was assigned, gave them a call, and their customer service phone line had closed. Lies upon lies. It gets worse.... We then got a text saying we DID have a driver - they had just booked an Uber. I live in an area we do not have Uber, so obviously no Uber driver accepted the job, so come 5am when the pick up was due, no one was there. So, train, bus and flight missed due to Taxicode, and they are refusing to refund. The most rude and agressive customer service agents who lie to you. They take your money and do nothing. They are criminals, scammers and fraudsters. Avoid at all costs.
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Posted 2 months ago
I booked through Taxicode for a fixed fee Heathrow to Covent Garden . The phone number for the allocated taxi company was incorrect leading me to believe it was a scam The driver failed to turn up, eventually I found out they had gone to the wrong terminal, I was advised to get a taxi from the rank & was told it would be cheaper than their service. It cost me 35 pounds more , I have requested payment of the difference but the company will not respond to my emails & cannot help on the phone , THEY TAKE NO RESPONSIBILITY FOR NOT DELIVERING ON THE CONTRACT DO NOT USE
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Posted 2 months ago
Use these guys every week and rarely have an issue. Had one issue where the driver didn't arrive but I was refunded promptly. The minicab industry is famously difficult. Ever heard 'he's just round the corner' or 'He's 5 minutes away'. Its more a minicab operator issue rather than a booking issue.
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Posted 2 months ago
Wow, the hate on here is crazy. I use these guys every week and never have an issue. Was just looking at what their online rep was and I'm surprised. Seems strange to me.
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Posted 2 months ago
Absolute scam - I wish I had seen reviews before booking. Terms and conditions very hard to find on their website. Despite not confirming my bookings they are only giving me 10% refund on ~£500 of bookings. Trying to dispute through credit card provider as complete scammers.
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Posted 3 months ago
Taxicode Took £281 for a journey never made! Taxicode Booking Number #TCC47C54043D5 Please be very careful of this company. We have been badly exploited by their customer service representative who has taken advantage of a "no refund policy on their advanced bookings" to take £281 from my bank account, for a booking made but cancelled within 15 minutes of booking due to a misunderstanding from reading their website as to what type of vehicle was being supplied Taxicode Agent said "you will lose your money as we have a no refund policy" I responded we had only just made the booking 15 minutes earlier so why would we need to pay £281 as a penalty for not understanding their website. We are entitled to cancel if a mistake has been made. The TaxiCode rep Kabeer was very unhelpful and rude and he refused to refund - we have been wrongly charged alot of money for a service that Taxicode did not provide - avoid this company!
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Posted 3 months ago
This company is fraudulent and a scam. I paid a fortune for top of the range executive limousine, a Mercedes S class long wheel base for a long 2.5 hr trip. After I booked they rang to say this car was not available but I would be upgraded to a luxury Range Rover at no extra cost. What came was the smallest car in the range Rover company, an Evoque, smaller than a ford focus. I complained and after their "investigation" emailed me with this.. "According to Google, the Evoque is a luxury car". It defies belief any taxi company can behave like this. They are trying to defend their position that paying for a Mercedes S class long wheel base, is the same class as the Ford focus class Evoque. I enclose photos of the car I was given, and what I had booked
Taxicode 1 star review on 9th August 2024 Taxicode 1 star review on 9th August 2024 Taxicode 1 star review on 9th August 2024
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Posted 4 months ago
They book your taxi through Uber so save yourself the mark up and just use the Uber app.
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Posted 4 months ago
Same experience. Journey booked, driver not there, then contacted by text to say the journey booked was not what was paid for. Tried to extort 20 pounds more. Never turned up and left two young children and myself stranded in the middle of London. Don't go near them.
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Posted 4 months ago
I wanted to amend my booking about an hour after it was made, they said it was non refundable and i had to cancel, it then took two hours to change it using the number provided and ended up costing me £180 instead of £130, which would be the same as quoted through the website. Terrible customer service, will never use again and will actively discourage others.
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Posted 4 months ago
Booked a taxi. Super easy and paid up front. Where it came unstuck was when I cancelled. To put this inot perspective. I booked at 8:28 this morning and tried to cancel at 11:00. I was told that because it was within 10 days before my taxi was due to arrive, I'd only recieve 10% of the amont paid. I paid £81 for that taxi ride. You can do the maths. To anyone thinking of using this taki system I'd say use your local taxi company and absolutely do not pay these guys as they are thieves. Quite simply thieves.
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Posted 4 months ago
First taxi never turned up, return taxi was 25 minutes late. Charged 63 pounds for a 4.5 mile round trip, will never use again. Avoid.
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Posted 4 months ago
Fraud /.breach of contract I booked a taxi from Newquay airport for last Friday, paying in advance They messaged me straight after I paid to say A1 cars were the provider and they would confirm with me I have that email and no communication after that On the day of booking as A1 did not confirm, I called them and they said Taxicode never booked it A1 offered to collect me and I paid. After many attempts to call taxicode that day (phone number is dead) I received an email from them in reply to mine asking for refund, to say my trip was active, was booked with a completely different provider, neither they nor this other compsny had ever contacted me with this information. They are refusing to refund me They have 2,choices 1. refund me 2. I apply through the small claims court for my money back Disgraceful does not do justice to this company
Taxicode 1 star review on 30th July 2024
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Posted 4 months ago
Left my daughter stranded earlier today after a driver couldn’t come in … no help to find an alternative and no interest in remedy.AVOID.
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Posted 4 months ago
Taxicode is rated 1.1 based on 583 reviews