“If I could give 0 stars, I would. Terrible service; mainly the ridiculous cancellation policy which is like nothing I've ever encoutered before with other companies. No one returned my call so I could never speak to anyone in order to try and amend the booking, which I then cancelled, only to lose 90% of the fee. DO NOT USE THIS COMPANY!”
“1. Insisted on a “large” (ie: more expensive) vehicle to carry 4 adults.
2. Outrageous cancellation charges (just 10% refund despite cancellation five days in advance)
3. When tried to rebook to avoid cancellation fee was only presented with even more expensive options, or two cars for four people. Ridiculous.
4. Hugely unhelpful customer service.
Do not use. Trust me, book elsewhere. Save yourself the hassle and expense.”
“Wanted price for return trip from London Colney to Gravely, near Hitchen. Herts.
(out at 3pm back at 8.45pm ) This so called cheapest fair lot, gave me a price of £325
to £465. So took my time to look around independently . Average price I then was getting was around £170. Finally got Hatfield AAA taxies for £130 return !!!! Thank you Hatfield taxies, great service, good driver. My advice on this site DONT BOVER, DONT USE a load of ****”
“Can’t give 0 stars.
I booked a one-way taxi today for my wedding in December on “sittingbournetaxis.co.uk” thinking it was a direct company site in sittingbourne; and as I made the payment, it went into a 3rd party looking screen; I didn’t panic at this point as I know this can happen with companies online. Anyway i get an email of confirmation from something called Taxicode and it says that my booking will be confirmed 24 hours before the booking date and it’s here I realise it isn’t a direct site, so I thought well that’s no good, I can’t risk us being stranded on our wedding night in sittingbourne. So I called up to cancel and first of all I was hung up on, then I rang again and the same man tried to convince me not to cancel, then when I said I still wanted to he said I would only get 55% back. 55% of a booking I made not an hour before, for a wedding 7 months away?! Disgraceful. It’s a massive SCAM! I’m devastated, and so annoyed with myself”
“Avoid if you don’t want to be scammed! This company has an exploitative cancellation policy and aggressively unhelpful customer service. I booked an expensive journey using a street address (not postcode – the system did not request one) and received a call to clarify the destination. I was told the wrong destination had been booked, and my options were (a) to pay to cover the difference or (b) to be refunded only 55%. The error was identified within 20 minutes and already I was ineligible for a refund, for a booking over 5 weeks away. This company is making use of a fault in their system to scam customers. Beware!”
“An error on my behalf when booking online the wrong date but it was noticed straight away once payment was made. I called within 5 minutes to give the correct date and then couldn’t do the booking and wouldn’t refund me £42 which is outrageous as no cost had occurred to the company they just took my money and I had to pay another taxi for the A&E trip”
“Avoid at all cost... They have just cancelled a booking made over 24 hours ago leaving my daughter and her friends without transport home.
Book directly with a local taxi firm to at least have a decent chance of actually getting a taxi!”
“Scammers!!! Took our money a week before but cancelled our booking on the day saying 'they cannot fulfill our request' it wasn't a 'request' it was a PAID booking...you took our money!!!! And now no reply via email to get our money back!!! Complete scam!!!! Reported to trading standards!”
“Terrible service and they are scammers as I booked based on their offered prices and once paid they called to inform that prices are triple. And they rejected to refund the money despite that their website confirms that offered prices are never change.”
“AVOID AVOID AVOID
Booked to take us to the airport at 6am this morning - taxi cancelled by email at 5am leaving us stuck for going on holiday.
Awful company”
“Scammers.
Booked a cab. They kept cancelling it until I had to pay upfront (for an increased fee) and then it showed cancelled so I booked elsewhere but are still trying to charge me. Having to raise a visa dispute”
“Scammers! Cancelled the booking on us a few hours before pickup. When I called back the next day to see about my refund they said that I had cancelled the booking and won’t get anything back! Kept calling them and emailing for about a week to no avail. Eventually opened up a dispute with my bank and after telling taxicode this they did send the money back. DO NOT BOOK WITH THIS COMPANY!”
“ABSOLUTE SCAM! Booked to pick us up from London and drop back to near Brighton at 2am as we were out for a friends 30th. Had a call to say our booking has been cancelled a few hours before. Spent over an hour trying to sort it out over the phone with them on the night, in which they repeatedly said we have cancelled the booking and that they will not be attending. Asked them to rebook a cab for us, given we have paid around £300 in advance already, which they refused to do. Requested a refund, in which they are now saying we cancelled the booking. Refusing to refund our money! Avoid!!!”
“Booked and paid for a taxi from The 02, it was late so asked them via WhatsApp how long they’d be, he said 15 minutes. After waiting another 15 minutes I said we will get another Cab and I want a refund. He said the driver has left his family to come and get you, normal in my world when you work to leave your family, and told me I wouldn’t get a refund. We went to our hotel in another taxi and the driver kept sending me his location, he got to the O2 an hour late even though I’d told them we were going. Absolute load of scammers, do not use them”
“Paid in advance for a trip. Half an hour before pick up time, they cancelled. Complete scam merchants. Don't ever use this form, they will shaft you.”
