Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 597 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Donna Clegg

Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

Anonymous

Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use these guys every week and rarely have an issue. Had one issue where the driver didn't arrive but I was refunded promptly. The minicab industry is famously difficult. Ever heard 'he's just round the corner' or 'He's 5 minutes away'. Its more a minicab operator issue rather than a booking issue.”

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Posted 9 months ago

“Wow, the hate on here is crazy. I use these guys every week and never have an issue. Was just looking at what their online rep was and I'm surprised. Seems strange to me.”

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Posted 9 months ago

“This company is better and good if you agree to the terms and conditions like every others companies. Well, I booked the taxi like 1 hour and 30 mins before the pick up time and the driver was waiting for me. Even, though i was late and the driver was also so sweet he really helped my mom because she is too old. I would recommend this copmany. As i have been thier customer for a while. Thank you for reading.”

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Posted 1 year ago

“Really don't get why Taxicode is getting a bad rap here. have used them about 3 times now and never had an issue.”

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Posted 3 years ago

“Fantastic start to finish excellent service. Top of range minibus better than expected or paid for thank you”

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Posted 3 years ago

“It’s very cheap price I’m so happy with him”

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Posted 4 years ago

“A fabulous driver, with clean and comfortable vehicle. A comfy trip that I really enjoyed.”

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Posted 6 years ago

“I operate a small taxi firm, and we are registered with taxicode. Basically if you make a booking at taxicode or another website affiliated with them you are probably either paying more than you would normally if you booked direct or paying a lot less and unlikely to get a taxi showing up. Say you book a return journey for £300 from the airport to a wedding venue. If the "preferred taxi company" don't have availability, then your booking enters a booking bin. Here other providers can bid to pickup the job. Problem is, is that this will be a reverse auction. i.e. taxicode will offer the job to taxi companies paying them £50 for the job gradually increasing to £150 50minutes before you are due to be picked up. This will often result in either no assigned taxi till just before your scheduled pickup time. Here is a breakdown of a booking my firm picked up, bear in mind that had the customer booked direct it would have cost £80. Journey: £169.44 Card Fee: £0.00 Affiliate Fee: £28.66 SMS Booking Confirmation: £1.50 Total: £199.60 Partner Amount: £107.60 Payment Method: Debit Card £199.60 is what the customer paid, £107.60 is what the taxi provider gets, The affiliate, is whoever suckered you in to booking on their site gets £28.66 (mostly taxicode). And the difference is pocketed by taxicode.”

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Posted 3 years ago

“Obviously didn’t do enough research. Not a taxi, but rather an Uber like service. Scheduled a ride to St Pancras the previous day. Ride was 20 minutes late.”

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Posted 3 years ago

“Booked for a mini bus with company for airport run and assigned car with a taxi company. Although I had put in for 6 people and 6 cases and was given a quote I assumed I was being assigned a vehicle that could meet my requirements (wrong!!). I got an email with details of car company who could only take 3 cases. I decided to cancel but was told by taxicode that if I did so I would only get 55% of my money back as T&C's. I was extremely annoyed having cancelled straightaway. The T&c' are far too long so it is no wander it is easy to miss this. I believe if they are giving you a quote for what you requested then they should only show relevant vehicles that can accommodate all your needs and not part. Thankfully, Car Rentals in London were very helpful I will certainly not be recommending this company and will never use again.”

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Posted 5 years ago

“heathrow to london city, for 47,50 pounds which i paid through paypal. On the way the driver asked me if the taxi office told me rhat i have to pay him an extra 11.50 pounds. I said no, i have already paid the full amount of 47.50 pounds online. He called the office and told m that they called him back. Instead someone called me and said that i have to pay the driver an extra 11.50 pounds for conjuction fees. I ofcourse refused and told him that i paid the amount stated on the confirmation email and that nowhere was written for this extra fees. After a long talking the man on the phone said ok but next time to have it in mind. This is not a professional approach. Very dissapointed although the taxi driver was very kind. I dont know what all that was about”

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Posted 5 years ago

“Booked twice with Taxicode 1. First time went OK despite being late collecting us from the airport. 2. Second booked secured - 8 going to the races, received an email 2 hours before collection saying booking cancelled! WILL NOT BE USING AGAIN”

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Posted 5 years ago

“Accepted my booking when I phoned them a week ago (the website was cycling and wouldn't go through). I've now been emailed the day before to say they're cancelling as they can't find a driver. Great, so now I have no taxi and have to find one short notice.”

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Posted 2 days ago

“Was desperate for a taxi - Google search brought up this - amazing I thought! Put in the details chose a taxi company and paid through Klarna (pay in 3) - was “Awaiting a driver” for about 30 mins - it was taking too long so I cancelled. Managed to get a taxi from a local company instead. The next day the Klarna payment came out. £47 for absolutely NOTHING - emailed quoting consumer rights act 2015 - 7 days later - email response - no refund as per terms and conditions I agreed to when making the booking. Disgusting. Now reading all the other reviews I feel so stupid…”

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Posted 1 week ago

“The first night was great, altho we realised pretty early on that we'd overpaid. The second night we received a cancellation from the driver so we had to pay for another taxi even tho we'd pre paid stupid amount for a taxi. Apparently we'll get a refund, so fingers crossed!”

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Posted 1 month ago

“Scam No taxi No refund Rip off”

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Posted 2 months ago

“Avoid this company at all costs. Had a wedding so booked taxi a month in advance, five days before we had an email saying it had been cancelled with no explanation. Did receive a refund eventually but not including the booking fee. Rebooked (stupidly) and called to confirm it was definitely booked etc. Person seemed confused why I was calling and didn’t seem to understand. Said not to worry it was all confirmed and they would call a taxi company. Two minutes after I hung up we had a notification come through that an uber was booked for us… day of the wedding no driver was assigned and then it was cancelled 5 minutes before. Honestly just call a taxi company yourselves they can’t be trusted.”

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Posted 2 months ago

“This site is a scam. You will pay your money and no taxi will come. Do not be f***ed over as I have been.”

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Posted 2 months ago

“Hello, Taxicode's website is very deceiving. The destination I choose was not clear. I choose Southampton and they assigned me to Central London. I tried to change the destination which was impossible. Canceling the entire trip was also impossible. Refunds are impossible. I feel it was their website that was at fault. And, this is for a trip that was 2 months from the reservation, so a change should have been possible.”

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Posted 3 months ago

“I shall keep you posted to see if i get a refund. Otherwise i would say i got scammed as i paid up front, no confirmation email or correspondence, received a phone call today claiming a taxi was on its way to me (even though i booked it for next week). No recourse etc”

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Posted 3 months ago

Taxicode is rated 1.1 based on 597 reviews