Team Knowhow Reviews

“ I would give 0’stars if I could , sick of calling them for a refund /replacement each staff member gives conflicting info. The said item was bought in Dec 2022, replaced in July 2023 as faulty. Faulty again so wanted refund. The latest one said will refund once received, then get an email stating need more info. ANNOYED isn’t the word. ”

“ Failed to install our new Oven saying it would'nt fit (didnt even get it out the box to check) . It did fit. Would not refund me the additional fee I was charged to have it fitted. Spent ages trying to sort it and was passed through multiple help desks. Really bad customer service. Appalling attitude of installers. Would not even give them a 1 star rating ”

“ I was told I would receive a full refund. ”

“ Called team know how again as I had an email to say my refund would be with me in five days. ”

“ for refund on cancelled repair policy. ”

“ don't even deserve a star!! Terrible company, awful customer service! Been waiting 12 weeks for a refund that was apparently sent by cheque which got 'lost' in the post so I had to reapply and wait up to 6 weeks for another. Absolute joke!! They just tell you to call to sort it but none of the staff know anything. Will taking further action just on principal. AVOID!! ”

“ After buying a tv onnthe 8th of October 2020 from currys it had to be sent in for repair, got told there were no problems just needed software update, got delivered today with a smashed screen no fixable what so ever, spoken to team know nothing to be told it needs to go back in for repair only had these tv just over a month and been refused a refund even though it was there fault it got damaged ”

“ took my tv for repair under warranty and returned it broken, took it back and its taken 2 weeks up to know under assessment , still deciding ? i just wanted it repairing but youve broken it so replace or refund me, its that simple and would take only a few minutes to sort out, ive spent over 18 hours being cut off the phone waiting in for a delivery that didnt happen and sick of being lied to and how busy they are . ”

“ I am really upset at the situation and would like a refund for my insurance along with my voucher as I cannot wait another week, I am in no position to do so and have been left powerless and I do not know what to believe anymore! I would really appreciate if you took this seriously and passed my message along as urgent because it is coming up to a month with no laptop. ”

“ A few days later we did just that and received a full refund for the installation and recycling fee. ”