Telstra Reviews

2.00 Rating 3 Reviews
33% of reviewers recommend Telstra

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Avg Email Response Time
-1 hours
"A pathetic customer service department, located outside Australia. Populated by people with poor levels of English fluency. I feel their sole role was to prevent customers receiving satisfaction. Their lack of technical expertise is demonstrated by always insisting the customer's equipment was faulty. As an older Australian, I was subjected to senility innuendo because of age."
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Posted 6 months ago
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"Their roaming data package is great value. It really helped me out on my travels"
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Posted 7 months ago
"I rang you, you told me to ring delivery people, delivery people told me to ring you as only you can fix it and then you hang up on me and your online is useless. please PM me Im over it. Ive now been advised to ring 132200 1800426699 and 1258887 not including trasfered calls. If you are going to post to peoples houses & require it be signed to let them know so it isnt posted to their house; with no opportunity to redirect."
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Posted 8 months ago
Telstra is rated 2.00 based on 3 reviews