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temu.com Reviews

1.5 Rating 2,699 Reviews
F
Happiness Grade
F

Returns - Difficult

28.57%
Industry Average
I ordered several items from this company. The order came late and several items were damaged or missing parts. I returned the items for a refund but was denied said refund as temu said they didn't receive the returns even though I have a receipt from Canada post. After several unsuccessful emails the company ghosted me. Next step small claims court. Buyer beware.
posted 2 weeks ago - Tammy Cullen
Temu is a joke! They say they have have free returns but they absolutely do not! Buyer beware!
posted 1 month ago - Angela
Not had a problem with returns, refunds or issues with Customer Service.
posted 2 months ago - Susan A
Still waiting for several small things. Shelf dividers, display shelves and the list goes on. Decided only way is find other sites. Amazon is more reliable. You may pay more but you can mke returns.
posted 2 months ago - June
I had to resubmit my returns for refund twice while I waited for everything else to arrive as I only had one free return per order.
posted 4 months ago - Anonymous
Their website is incredibly limited regarding refunds/returns & is set up for the customer to lose a great deal of money.
posted 4 months ago - Estrella Ramirez
Very poor Bait and lure company Attempts to charge your account and credit card for more of item ordered and items you did not order Cancelled my account Scan Artist who challenge laws FED TRADE REGS and FRAUD BY SKIRTING THEM AND PLAYING NUMBERS GAME WITH SALES AND RETURNS Stay away Order Nothing and what you do get us of course poor quality Wife ordered me one recliner and sent 4 trying to charge $1000 extra that we are in process of hoping to get sale nullified and or FEDERAL INTERVENTION VERY SLY WITH THEIR FREE THIS AND THAT AS PART OF BAIT AND LURE SALE TECHNIQUES
posted 4 months ago - Ron Puhr
Makes it so hard to make returns. Almost impossible. They should be shut down and prosecuted. Alot of seniors can't get out so TEMU KNOWS This and scams their customers of their hard earned mody. Making it so so hard to get a refund
posted 4 months ago - Darlene Robinson
Pretty sure they use stolen product photos on their site then try to cheaply replicate them and ship to you. Worthless stuff ( you'll find better at a dollar general), and sketchy app like buying from a sleazy car salesman. When trying to do returns, they only did a store credit. Just stick to tried and true, like Amazon.
posted 5 months ago - Anonymous
returns are too big of a pain to return.
posted 5 months ago - Anonymous