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Tennis-Point Reviews

1.5 Rating 109 Reviews
D
Happiness Grade
D

Customer Service - Average

50.00%
Industry Average
I also paid 42 pounds for the stringing service.
posted 1 month ago - Ozlem Sinal
After receiving my order in severely damaged packaging, i contacted cusmtomer service and provieded every photo, document, and form they requested. Despite multiple email exchanges and full cooperation on my part, the support team simply stopped responding !!!
posted 2 months ago - Yossi
Awful service. The contact button simply does not work, they don't answer emails...junk site.
posted 1 year ago - Nathan
Very long delays in shipping, almost no communications, and terrible customer service.
posted 1 year ago - KevinB
non existent customer service. Will not issue a return label, chatbot does not respond, email and tel number are no longer available. then their website states customer satisfaction is our driving force!! Unable to communicate with the company-disgraceful!
posted 1 year ago - Anonymous
They are terrible - do not buy from them, if you need to return they ignore you and have no customer service. They have a faulty return label service and do not reply to emails. I have paid £40 in postage so far and they want to charge me another £20 on a £55 pair of trainers. TERRIBLE
posted 1 year ago - Helen Caldwell
” Customer service said, “We have no control if the parcel gets shipped correctly,” which is just unacceptable.
posted 1 year ago - Dave
Their return service is disgraceful - you have to pay the post costs yourself.
posted 1 year ago - Miriam Nunes
I am extremely disappointed and disgusted by the service I have received from this company.
posted 2 years ago - Anonymous
leuke aanbiedingen, waardeloze service. Slecht bereikbare klantenservice. Twee nieuwe rackets gekocht bespannen door tennispoint ter waarde van 70 euro. Na bijna 2 weken wachten ontvangen en ronduit waardeloos bespannen. Niveautje visnet. Gemeld als klacht en gestrand in de procesmolen. Voor mij niet meer.
posted 2 years ago - Christiaan