The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

97 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01768 891440

Email:

info@thealpacaclothingco.co.uk

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The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb help and service all round. Beautiful clothing. HIGHLY RECOMMENDED”

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Posted 4 years ago

Hello, Thank you for your review, we are so pleased to read your kind words. Thank you for the recommendation. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“I am a happy customer. I didn't know the company before, but I found the bag I was looking for, so I tried. Delivered as scheduled, well wrapped, no scratches or any damage. I believe the people who dispatched took care and checked like I would. Thank you very much!”

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Posted 4 years ago

Hello, Thank you for taking the time to review us and thank you for appreciating the extra time and care we take when packaging orders, we try to give the best service possible. We hope to help again in the future. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“I live in Belgium and was looking to buy a plush as a Christmas gift for a friend in the UK. I had written a few UK based companies that advertised the type of plush I was looking for. I immediately received a reply from Chantelle, who was also kind enough to send photos to allow me to choose the plush I wanted. I ended up buying a second plush for another friend. The package arrived next day (!), carefully wrapped in tissue paper. Just for reference, the other 2 companies I had written to replied 3-5 days after I had written them. Needless to say, i will keep my business with The Alpaca Clothing Co. Outstanding service, thank you!”

The Alpaca Clothing Co 5 star review on 20th October 2020

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Posted 4 years ago

Hello, It was an absolute pleasure to help you find the perfect bear of your choice! So pleased they were well received. Thank you for your fantastic review. Best wishes, The Alpaca Clothing Co.

Posted 4 years ago

“Fantastic slippers, really comfortable and great looking. Good prompt service. Would thoroughly recommend.”

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Posted 4 years ago

Hello, Thank you for your review, really appreciate your time and feedback! Great to hear you loved our alpaca slippers, we hope you enjoy wearing them. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Over the moon with scarf and socks soft and cosy .”

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Posted 4 years ago

Thank you for your review, really appreciate your time and feedback! Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Love this company. My mum and I first found them on holiday in Cumbria and almost melted my credit card buying the lovely things they sell in their shop! Beutiful well made garments and accessories. Also lovely friendly people. I've since ordered online with no problems at all. Items arrived earlier than expected and very well packaged. would definitely recommend this company. Thank you!”

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Posted 4 years ago

Hi Jo, WOW, thank you for this review! Lovely to hear you visited us when were open and continued to shop with us online. Your custom is really valued. Thank you again. All the best, The Alpaca Clothing Co

Posted 4 years ago

“So pleased that I can buy on line now.Terrific service for first rate goods.What more doles want. I love my new waistcoats,especially Zing. Keep up the good work.”

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Posted 4 years ago

Hello, Thrilled to hear that you love your new alpaca waistcoats. Thank you for taking the time to leave us a review. We hope to help you again. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Highly delighted with my purchases gifts for my daughter in law, Delivery excellent, thank you,”

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Posted 4 years ago

Thank you for your review, really appreciate your time and feedback! Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Excellent customer service prompt delivery and quality products”

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Posted 4 years ago

Hi Howard, Thanks for the 5 star review! We hope you have had good wear from your alpaca socks. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Excellent service ordered 11am one day and was here 1pm the next. It is a Christmas present for my husband. Thoroughly recommend. May treat myself to a pair of slippers”

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Posted 4 years ago

Hi Debbie, Thank you for taking the time to review us, We hope your husband's alpaca jumper was well received and we hope to help you if you choose to treat yourself to our alpaca slippers! Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“Excellent; quick delivery and high quality items.”

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Posted 4 years ago

Hi Liz, Thank you for reviewing us, we hope the alpaca scarves were well received. Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“The Alpaca Clothing Company recently fulfilled my first order in double quick time. I would be only too pleased to give them MORE than the five stars for their service and also their product. The Brax Mary trousers are the best trousers I have had for years. I have been struggling to get anything to fit me and don’t think I’m particularly oddly shaped. Hooray for higher waists. I haven’t felt so comfortable in my clothes since I don’t know when! I teen rejuvenated, honestly. Thanks to all at Alpaca for good service with very keen prices. I ordered two more pairs last night on the strength of it. Now I can edit my wardrobe.”

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Posted 4 years ago

Hello, Thank you so much for this review, WOW! The Brax Mary trousers are a firm favourite amongst our customers, so we are pleased you have found your perfect fit. We hope to help you again in the future. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Quick delivery, love the product.”

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Posted 4 years ago

Hello, Thank you so much for the 5 star review :) Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“Excellent service! Great clothes!”

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Posted 4 years ago

Hello, Thank you so much for the 5 star review :) Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“The items which I have bought from this company have been of a very fine quality and I feel, all things considered, good value for money.”

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Posted 4 years ago

Hi Lorna, Thank you for taking the time to review us. It's great that you are pleased with the quality of our alpaca socks. Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“Always pop in when I'm in the Lakes. It won't see Margaret. Excellent product but let down by poor delivery. Left out in full view of anyone passing. Clear instructions were given.”

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Posted 4 years ago

Hello Margaret, So sorry to hear about the delivery service from our chosen courier, we will be looking into this. However, we are happy to read that you loved your pima cotton tops. Best wishes, The Alpaca Clothing Co

Posted 4 years ago

“Website really clear and easy to follow, order placed with no problem at all. Telephone query handled by a very pleasant and friendly assistant, the wholeshopping experience was very pleasant !”

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Posted 4 years ago

Hi Maggie, Thank you for your kind words, we are thrilled you enjoyed your shopping experience with us. We hope you come back to us in the future. Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“Soft and lovely colour. Good value. Thank you Jill”

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Posted 4 years ago

Hi Jill, Lovely to hear you were pleased with the Powder Owl Print Scarf, it's such a stunning range and the free gift bags are just the finishing touch! Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“Very prompt delivery times and quality goods. Only comment for consideration is - please supply a returns label. I had to find a sheet of paper etc. for one return I did have to make (misguessed the size) which seemed an unnecessary hassle.”

Helpful Report

Posted 4 years ago

Hello, Lovely to hear you were pleased with our delivery service and the quality of our goods. Our returns address is located on the returns form, which we indicate can be cut out, sorry that you did not notice this. We hope you come back to us in the future. Kind regards, The Alpaca Clothing Co

Posted 4 years ago

“I love the products from The Alpaca Clothing Co. They have a great range of goods. They are very helpful and responsive I have no hesitation in recommending them.”

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Posted 4 years ago

Hi Talia, Thank you for continuing to shop with us, your support and continued custom is highly valued. We hope the men's alpaca jumper is a great fit. Best wishes, Team Alpaca

Posted 4 years ago

The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews