The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

97 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01768 891440

Email:

info@thealpacaclothingco.co.uk

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The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Chantelle. Unfortunately the item I had ordered online was not available offered alternative or refund. Speeding refund given”

Helpful Report

Posted 4 years ago

Hello, We were so sorry not to be able to fulfill your order on this occasion so thank you very much for still leaving us a lovely review! We hope you return to us. Best wishes, Team Alpaca

Posted 4 years ago

“24 hour delivery on 'Brax' jeans at very good price and no problems Bernard”

Helpful Report

Posted 4 years ago

Hi Bernard, Thanks for giving us 5 stars, that's amazing thank you! Hope the Brax jeans are a great fit for you. Best wishes, Team Alpaca

Posted 4 years ago

“Fast delivery , great quality!”

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Posted 4 years ago

Hello, Thank you for the review, we hope all the gifts were well received, it was a pleasure to help. Kind regards, Team Alpaca

Posted 4 years ago

“The jeans I ordered were delivered promptly and I am delighted with them. The website is clear and easy to navigate. I will definitely order from this company again.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to review us, this is lovely to read! Pleased you are delighted with your Brax jeans, the Pamina style are so comfortable and look great. We will be happy to help you again. Best wishes, Team Alpaca

Posted 4 years ago

“Very pleased with my Nova backpack. Delivered next working day as promised, excellent customer service. Thank you. Recommend The Alpaca Clothing Co.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for this fantastic review, thrilled to hear you are pleased with your Nova handbag, they're great quality. Best wishes, Team Alpaca

Posted 4 years ago

“I purchased from you last year and have been very satisfied with the T shirts so decided to buy two more which I have not yet worn. They keep their shape beautifully and the fabric feels silky so I can recommend them unreservedly.”

Helpful Report

Posted 4 years ago

Hello Gill, Thank you for taking the time to review us, it's really appreciated. Lovely to hear you have returned to purchased our pima cotton t-shirts, they are very popular due to their amazing quality and like you say, they keep their shape and are silky soft! Best wishes, Team Alpaca

Posted 4 years ago

“Great store for quality basics like jeans, and more unusual items like the colourful knitwear. Ordering is easy, and delivery immediate. A real pleasure to browse online.”

Helpful Report

Posted 4 years ago

Hi Amanda, Thank you so much for this fantastic review and also for your continued custom. Hope the Brax jeans are a great fit. Best wishes, Team Alpaca

Posted 4 years ago

“Received my order quickly (ordered Friday, arrived Tuesday). Updated with delivery date and time slot which was very useful. Thank you.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, it means a lot that you took the time out to write this. Thrilled to hear you were pleased with our service, enjoy your Nova handbag. Best wishes, Team Alpaca

Posted 4 years ago

“Both hairbands are very well made and look fabulous on. Thank you so much”

Helpful Report

Posted 4 years ago

Hi Michelle, Thank you for your lovely review about our Powder headbands, they really are so pretty and very comfortable to wear. Enjoy them! Best wishes, Team Alpaca

Posted 4 years ago

“A lovely company to buy from. I placed an order for a bag one evening but unfortunately it was the last one and there was some damage to the lining which the Alpaca team noticed whilst carrying out a pre delivery check the following morning. Chantelle phoned me immediately and we found a suitable (actually lovely) alternative which was delivered the following working day.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review us, we were so sorry that the bag had a fault but were thrilled that you were happy to take a similar one in place. It was a pleasure helping you. Kind regards, Team Alpaca

Posted 4 years ago

“Always received orders very promptly. Pima cotton Tshirts are amazing high quality”

Helpful Report

Posted 4 years ago

Hello, Thank you for reviewing our service, we are so pleased that you continue to shop with us for your pima cotton tops and alpaca cardigans. Thank you again. Best wishes, Team Alpaca

Posted 4 years ago

“Excellent company, great swift delivery and lovely products. Happy to recommend.”

Helpful Report

Posted 4 years ago

Hello, Thank you so much for leaving us this review and 5 star rating! It means a lot. Hope you are well, take care. From Team Alpaca

Posted 4 years ago

“An efficient and quick service, very impressed with the length of time between the order and receipt of the goods. Well done and thank you!”

Helpful Report

Posted 4 years ago

Hello Aliona, Thank you so much for leaving us the great review and 5 star rating! It means a lot to us. Hope you are well, take care. From Team Alpaca

Posted 4 years ago

“Very good service, item arrived really quickly. Really impressed with the item as well, great quality.”

Helpful Report

Posted 4 years ago

Thank you so much for leaving us a great review it means a lot to us. Great to hear you are happy with everything. Take care, Team Alpaca

Posted 4 years ago

“Bought this as a present for a friend. Arrived very swiftly and he was delighted with it. A perfect fit and absolutely as described We have visited the Centre on many occasions and bought a fair few of your items over the years and the quality has always been top drawer”

Helpful Report

Posted 4 years ago

Hello John, Thank you so much for leaving us this fab review and 5 star rating! We are so sorry that you can’t visit our shop at the moment, we have decided to continue to keep our doors closed for now. However the mail order side is open as you are well aware, thank you again and hope to see you soon. Take care from Team Alpaca

Posted 4 years ago

“Bought three cardigans for my Nephews Triplets, the two girls sizes which were three to Five were good for size. But the boys was far too small, although all three were labelled the same size. Returned the garment and received a replacement within two days. All in all most impressed with the service I received .”

Helpful Report

Posted 4 years ago

Hello Alan, Thank you for leaving us the review, and the 5 star rating,it means a lot to us. Hope the triplets are well! Tace care, Team Alpaca

Posted 4 years ago

“Lovely products, very nice shop, pleasant little cafe. A great chance to come close to real Alpacas which are on site. Extremely helpful staff, eager to please and very good to deal with if there is a need to exchange a garment. Well worth a visit to the great little shop whilst spending time in the Lake District. Definitely to be recommended.”

Helpful Report

Posted 4 years ago

Hello Jacqueline, Thank you so much for leaving us this great review and 5 star rating. We are glad you enjoyed your visit. For now our shop remains closed until we feel it is safe to open. Our mail order team are back at work and still shipping goods on a next day service. Hope you are well, and thank you again for your comments. Team Alpaca

Posted 4 years ago

“Fast delivery. Well wrapped. Would definitely order online from them again.”

Helpful Report

Posted 4 years ago

Hello Andrea, Thank you so much for leaving us the excellent review and 5 star rating! Many Thanks. Team Alpaca

Posted 4 years ago

“Last pair of alpaca slippers I bought were from Peru. So pleased to order from U.K., lovely quality”

Helpful Report

Posted 5 years ago

Hell Serena, Thank you so much for leaving us this great review and 5 star rating, it means a lot to us! The alpaca slippers are amazing. Our shop still remains closed for now, but our mail-order department is very much open. Take care and thanks again. Team Alpaca

Posted 4 years ago

“The baby cardigan I ordered is exactly as it looked on web site, from the colour to style. It's nice and heavy knit certainly looks classy. It arrived when stated, which I was quite surprised at it being so quick. Exactly what I ordered and I wouldn't hesitate to order more items from Alpaca clothing co.”

Helpful Report

Posted 5 years ago

Hello Andrea, A big thank you to you for leaving us this review and 5 star rating! So glad you are happy, and we look forward to you shopping with us again. Take care Team Alpaca

Posted 4 years ago

The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews