The Battery Guys Reviews

Name: The Battery Guys
Address: Unit 1 Gillibrands Road, East Gillibrands Estate,, Skelmersdale
Rating: 4.54

4.5 Rating 1,966 Reviews

88 %

of reviewers recommend The Battery Guys

4.5

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Battery Guys:

west star batteries

Visit Website

Phone:

0845 302 3044

Email:

enquiries@imperiumbatteries.co.uk

Location:

Unit 1 Gillibrands Road, East Gillibrands Estate,
Skelmersdale
WN8 9TA

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The Battery Guys 5 star review on 15th February 2023

Anonymous

The Battery Guys 5 star review on 4th December 2022

Antony Aburrow

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying a battery here was a waste of money. Buying cheap is buying expensive, is the moral of this story. The battery was completely dead after a few weeks. When I enquired as to the warranty, I was pointed to the company's terms and conditions. In there, it said, a car battery could be completely flat when not used for a couple of weeks. Now this is news to me, as many people leave their cars at airports when going on holiday abroad, only to find the car starts upon their return. So I'm sorry, I won't be told horse droppings are figs. In addition, in order for The Battery Guys to 'test' the faulty battery, I have to fork out more money to courier the battery to them, and again to get it back. A warranty that requires the consumer to part with more money in order to rely on the warranty, is not much of a guarantee to me. Avoid - the £15 you save by buying a battery online isn't worth it. Get one from your local dealer, or Halfords, so you can walk in there with the battery if it proves to be sub-standard or faulty.”

Helpful Report

Posted 5 years ago

Good morning Marius, I am sorry you feel like your experience with The Battery Guys has been below your expectations. The advice on the website is correct in that leaving the car for an extended period of time can cause the battery to discharge. However, this is more common on an older battery than a brand new one, so I would suggest that this could be an issue with the battery and would be liable for a replacement under warranty should the battery be returned to us.

Posted 5 years ago

“Easy to find the right battery for your car by entering your reg, so no concerns over picking the wrong battery. Good selection and price of options, fast delivery and well packaged. Will use again and recommend to others”

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Posted 5 years ago

“Great quick delivery, so far the battery has performed perfectly”

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Posted 5 years ago

“Very fast service, ordered before 3 arrived around 3 the next day”

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Posted 5 years ago

“Excellent service at a very good price and delivered next day as promised by Parcelforce. Battery seems fine, looks fine.”

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Posted 5 years ago

“excellent service, thak you”

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Posted 5 years ago

“Battery came on time and very well packaged, starts my car great!”

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Posted 5 years ago

“This is the first time i have used The Battery Guys, i found their web site very easy to use type in your reg and it brings up your make and model of the car and shows you all available batteries for that car. I would recomend them to any one.”

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Posted 5 years ago

“Ordered battery on-line on Sunday afternoon. Received confirmation on Monday and the battery Tuesday morning. Good price and delivery on time. Thanks Battery Guys.”

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Posted 5 years ago

“Fast,excellent service ,quality batteries at affordable prices highly recommended”

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Posted 5 years ago

“Very good service and great price excellent delivery comes when stated well done”

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Posted 5 years ago

“well recommended will use again A1++++++”

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Posted 5 years ago

“great service and very competitive pricing”

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Posted 5 years ago

“I have received an empty box today at 1520 hrs. Where is my battery???”

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Posted 5 years ago

Good morning, We are very sorry that you have had this experience, we are certain that your battery was despatched in the box as you would expect. We have checked our stock and everything seems to be in order. We suspect that the battery has been stolen during transit and the box taped up again as if nothing had happened. Should that be the case, the box you received will be packaged differently than how we despatched. As discussed over the phone, could you please email over a photograph of the box as you received it. We can then use that to check against our suspicions. Hope this helps, we would love to resolve this situation ASAP. Kind regards, The Battery Guys

Posted 5 years ago

“Very good service battery turned up when stated very easy to order a first class service”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Excellent product best price next day delivery, nothing else to add. Thank you.”

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Posted 5 years ago

“Excellent service- battery arrived the next day would definitely use again. Thank you.”

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Posted 5 years ago

“item was delivery on time great battery”

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Posted 5 years ago

“Easy to find the right battery and a lot cheaper than the nearest motor factor and with a v long guarantee! We shall see about that ! Delivery was quick . The whole process was easy . I will recommend them and I shall use them in future.”

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Posted 5 years ago

The Battery Guys is rated 4.5 based on 1,966 reviews