The Canvas Art Shop Reviews

4.8 Rating 609 Reviews
96 %
of reviewers recommend The Canvas Art Shop
4.8
Based on 609 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Read The Canvas Art Shop Reviews
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Phone:

0844 5763190

Email:

sales@the-canvas-art-shop.co.uk

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The Canvas Art Shop 5 star review on 20th February 2022
Julie Cass
The Canvas Art Shop 5 star review on 8th March 2021
Rita Markham
The Canvas Art Shop 5 star review on 26th February 2021
Steve Rose
The Canvas Art Shop 5 star review on 13th January 2021
Ewan Batchelor
The Canvas Art Shop 5 star review on 28th January 2019
Steve King
The Canvas Art Shop 5 star review on 24th January 2019
Brenda Helton-Michel
The Canvas Art Shop 5 star review on 27th November 2018
Peter Greenough
13
Anonymous
Anonymous  // 01/01/2019
The Canvas Art Shop, Please have the courtesy to reply to my emails regarding my canvas that arrived broken otherwise I will refer the matter to Trading Standards. Such a terrible shame that your customer service is non-existent as your canvas are lovely when they are not broken.
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Posted 2 years ago
I had to give one star to leave this review but they don't deserve that. Order placed 6.3.21. Confirmation of processing received. No goods received. I've emailed 3 times. No response. Called 9 times. Either engaged or they don't pick up. Customer service non-existent! Not happy is an understatement.
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Posted 3 years ago
I ordered a Panoramic canvas and the quality was poor. Emailed requesting a refund, first one didn't go through as their inbox was full and second had no reply. Not impressed.
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Posted 3 years ago
The quality of my purchases are shocking. Blurred images on canvas, nothing like the online pictures. The colours are totally different. Canvas wrinkly and not stretched properly. I’ve emailed but had no response. Poor communication. Contact number is an 0844 number which cost 40p per minute !!!
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Posted 3 years ago
I am very disappointed with the returns service from this company. I made an order and when the item arrived it was different from the original item on the website (ie colour was not as bold and canvas had been cropped more). I have been told that I need to prove that the picture is different from the original with photos and I need to explain in detail why I feel it is different. I feel that I need to jump through hoops just to get a refund and also I will be out of pocket as they will not refund me the post and packaging fees (even though the item I received differs from the original on the website). Probably I will never use this company again and never recommend this company because the customer will always be out of pocket as delivery fees are non refundable. I paid £12 for delivery and I will not be reimbursed for this cost.
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Posted 7 years ago
I ordered a picture "Sun streaks through the forest" which I thought would be perfect for my bedroom. However when it arrived it had been cropped so much it looked like a piece of abstract art and nothing like the picture on the website. I did complain and was told I could return it but would not be refunded the postage so I would have ended up paying for 2 amounts of postage. Very disappointed as I had spent a lot of weeks looking through various websites for something that I felt would fit my room. As the website offers a range of sizes for pictures I think they should show how each picture would look in the different size so customers could see what they would actually get.
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Posted 7 years ago
2nd purchase of a panoramic print - LH side is 'billowing' due to insufficient stretch plus the RH side has a 'crease' around a shape - there will be no 3rd purchase!
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Posted 8 years ago
Stated its been delivered. It hasn't.
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Posted 8 years ago
The item received was of very poor quality. The frame on which the canvas was mounted was damaged and had clearly been knocked together in seconds clearly with no check or quality control. The item cost around 100 pounds. It was taken to the tip the day after we received it. Not a great experience!
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Posted 8 years ago
The Canvas Art Shop is rated 4.8 based on 609 reviews