The Lettings Hub have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their returns process.
“
Not responding to messages or answering calls, unable to deal with referencing a self employed person who can provide tax returns, invoices, bank statements. They are causing untold stress and risking homelessness. Avoid avoid avoid - and Lettings agents, please use someone else for your potential tenants!
”
- Anonymous
“
We provided them absolutely everything - 6 months bank statements, Tax returns, accountants reference, landlord reference.
”
- Anonymous
“
Superb, friendly and wonderfully helpful service.
”
- Anonymous
“
Samantha Parker from The Lettings Hub gets 5/5 for customer service!! She held my hand and helped me switch energy suppliers when I was just hitting a dead end and encountering problems. She followed up with me for over a month until my issue was sorted. Thanks Sam!!
”
- Michelle
“
Briar Farrell (line manager Monique) was most helpful, informative and friendly today when I rang to set up our first tenants insurance. The company are very lucky to have someone like Briar on their team and I really wanted to pass on how happy I was with the service I received today.
”
- Kathryn Brown
