The Little House Shop Reviews

Name: The Little House Shop
Address: Unit 2, Springvale Industrial Park, Bilston, West Midlands
Rating: 4.88

4.9 Rating 267 Reviews

98 %

of reviewers recommend The Little House Shop

Company Reviews

Product Reviews

165

Questions

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Phone:

07823777311

Email:

hello@thelittlehouseshop.co.uk

Location:

Unit 2, Springvale Industrial Park, Bilston
West Midlands
WV14 0QL

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The Little House Shop 5 star review on 5th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of my order arrived 2 weeks after estimated delivery time. No explanation as to where the rest is, no phone number to call & told an email reply may take 2 working days. I won’t be using this company again.”

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Posted 2 years ago

“I'm trying to contact the shop to arrange the return of the item to no avail. Can someone from customer service contact me please?”

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Posted 2 years ago

“Most disappointed. I’ve just paid £24.95 for a piece of paper with CA LM on it. I thought for that price it would have a frame on it, as in the picture shown. Can you give me an address to return please. I’ll inform PayPal re refund.”

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Posted 2 years ago

“The products were good enough but the overall customer service was really poor. The items weren’t despatched for a week and were only sent because I got in touch - which I then had to follow up on for a second time as my first email was ignored. I expressed my disappointment as part of this order was a gift, the occasion of which was missed as a consequence. I got an apology and not much else - no offer of delivery fee being refunded or return for the part of my order which was no longer needed despite them accepting fault. Get the overall impression the person who runs this isn’t particularly bothered about customer retention which is great - I won’t be returning!”

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Posted 3 years ago

Hi Laura What a shame you felt the need to leave such a poor review of our small family business. I had replied to your emails and upgraded your order to first class shipping as it was delayed, which was our error as I explained to you I am human and mistakes do happen from time to time. I never thought to ask if still required the gift that would of arrived too late, why didn't you tell me not to send it and then I could of done or even offered to arrange a collection. Anyway i'm sorry you feel you won't be returning and hopefully other customers don't feel the same as you. This really was a one off situation. Regards Jenny

Posted 3 years ago

The Little House Shop is rated 4.9 based on 267 reviews