The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.25

4.3 Rating 1,267 Reviews

80 %

of reviewers recommend The Phone Casino

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4.3

Based on 1,267 reviews

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Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had free spins etc and won £255 but I don't know how to collect this or even if I can?... What are Wager requirements etc? To register a bank card you have to deposit and it asks for a lot of details! To pay in you don't need the long card number for instance surely?... I've tried ringing the number to contact them and funnily enough it's not available! Why is it so confusing?”

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Posted 9 years ago

“Confusing”

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Posted 9 years ago

“I have won £4717. That's great, should I ever see the money. I requested a withdrawal on Thursday 02/02/17 and as of yet the money had not left the reverse withdrawal system. I have been told it will be paid out next week at Wednesday earliest but definitely by Friday. Which would make it a 13-15 day wait. Happy to accept my deposits but taking their time paying out winnings. They have made 3 errors so far. I'll post more information if there are any further mistakes.”

Helpful Report

Posted 9 years ago

Hi Adam Thank you for your review. Following your comments I undertook a personal review of the activity on your account. I can see that other withdrawals were processed in a very short time. I also understand that you were notified that for larger withdrawals we have to perform additional checks and effectively money laundering processes. As your withdrawal was larger than your average ones in the past, it was to be processed a a bank payment which I understand you have received. Our advertisised bank tranfers have always been longer principally due to the time it takes to perform additional procedures. I also asked what mistakes had occurred and I'd appreciate if you email me at suppost@smallscreencasinos.com using the subject header reviews.co.uk and let me know as I couldn't see any. In short, I think trying to say that we feel its harsh to give the team a 3 star review when they did all they could to facilitate your withdrawal in the shortest time. Its your opinion and we respect that, however, the team are also bound by the need to perform certain tasks as imposed upon us. I hope you understand. Thanks for your time nevertheless. Regards The Phone Casino

Posted 9 years ago

“I like playing on the phone casino,it's the best for bonuses only bad thing about it is that with the bonus money you can't play all the games where as on other sites with the bonus winnings you can ply on all other games,for that reason alone I'm not too keen on the game”

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(150438) - Posted 9 years ago

Hi Zalia Thank you so much for your review. We have looked at offering bonuses on other games that we haven't created. The reality is that because we have built our own system we cant have 2 different types of bonuses running as it would be very difficult to work out which bonus relates to which system when players flick between games. That's basically why we don't offer bonuses on games we haven't created. We are looking to revamp the bonus scheme in general this year so look out for the updates that will be sent around. Thank you again for your comments though, noted and we are on it. Kind Regards The Phone Casino

Posted 9 years ago

“My current play through target is £351023.28 let's just say I'm not going to be playing through that! Apparently it moves up and down with each wager of bonus money however mine never seems to go down. I do love the free games but there's only a certain number of games you can play with the bonus money.”

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Posted 9 years ago

Hi Melanie Thank you for your review. We know that we need to work on the bonusing system. Its one of the first things that was implemented many years ago. The rules around bonusing will be changing this year so we have held off changes until we have clarification on how we can offer bonuses going forward. We will keep you posted. On a separate note - I will get the play through on your account reset. Whilst the current system shows the total required for all bonuses applied (which makes it look very unrealistic) the trigger to cash out depends on any bet that reaches the play through requirement. If we can assist you further,please let us know using support@smallscreencasinos.com Kind regards The Phone Casino

Posted 9 years ago

“I can't get on my casino it's saying I'm blocked x”

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(164869) - Posted 9 years ago

Hi, not sure this is the forum for such a request however if you can please contact customer services, they will assist you.

Posted 9 years ago

“The wait for withdraw of cash was quick and easy though the stakes for bonus is very high and isn't impossible but unfair to customers”

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Posted 9 years ago

Hi Matthew Thank you for your comments. Whilst we understand the frustrations that come with the bonuses systems and we are working to get a better system in place; we are offering an opportunity to win free money for no commitment or obligation other than some of your time. We do offer generous bonuses so that customers can get a feel for the games and find out what they like to play without commitment; something that a lot of casinos don't do as they force initial deposits. We appreciate your feedback, both good and bad, and I can assure you we are working on improving the bonus systems. Kind regards The Phone Casino

Posted 9 years ago

“I really like PC and have enjoyed playing but the wagering requirements for freespins is ridiculously high and I would never be able to meet this its impossible hence my reasons for stopping play it would be really lovely to receive these without such high wagering the last time I checked l would have to wager something like £3500+ and it looks like everytime I use my fs this just increases and does not reset again I enjoyed PC but may not visit the site for quite some time.”

Helpful Report

Posted 9 years ago

Hi Natasha, Thanks so much for your feedback. We appreciate that the play-through can sometimes be seen as a difficult hurdle to overcome, but nevertheless, it’s a great no obligation, completely risk free way of us allowing you to try our real money games to win real money with absolutely no deposit required. That’s gotta be a good opportunity! It may not seem fair to you but we can assure you that 100’s of customers, every single week, meet the play through requirement and get paid out real money. You’ll see examples of such customers posted on our Facebook page regularly. However, we accept that we don’t do a good enough job of explaining the play-through as its shown. If you’ll allow me to explain further. We are working towards a way of showing you which element / component of your bonus money is the closest to achieving the play through requirement. For example you might have £5 of your bonus money balance that has almost met the required play through requirement but its hidden within the figure that you are seeing. This is unfortunate as it actually makes it looks harder than it actually is. Unfortunately, it’s an old way of displaying the information and whilst we have updated lots of other elements of the suite, this one has lagged behind a bit. We are working on changing it to make it easier to inform our customers to know where they have met the requirements but whilst we are, please bear with us. The only way to know at the moment is to play your bonus money until you see that its withdrawable in the cashier page. Hope that explains it and we hope to se you again soon. Regards The Phone Casino

Posted 9 years ago

The Phone Casino is rated 4.3 based on 1,267 reviews