“omg just reading the reviews on this awful shop and realised some were 5 years old, lol same issues just 5 years later. The shop is always cramped and very hard to get around, the staff rarely know an answer to a question, and items repeatedly either incorrectly priced or not priced. You can complain as much as you like to head office about Dorchester store problems and they will totally ignore you. shut them down and replace with Home Bargins .”
“Bought a wrong product and went back the next day to exchange or get a refund waited for a manager to arrive. Just to say that the product cannot be taken back even though i had the receipt and the everything was inside the box. Even the manager said just to contact the headquarter customer service for further enquiries. I was just left speechless.
What’s the point of having a manager at the store.
I bought the item day before and can’t even change it the next day.
While they claim that any product can be returned within 14 days.
Absolute disgrace”
“Went to Range Dorchester to buy some compost, no longer outside front of store, purchased at till from arcade, then drove round back of store as requested, no one there to give me compost, young girl on till phoned them, I waited then had to go back to till, she phoned them again, young girl then came out, could not access compost padlocked, 5 mins later young lad came out with key, could not see correct compost went back in to get bar codes, he then returned bit still couldn't find, ridiculous won't be buying from here again, I went back to shop to get refund, absolutely ridiculous. Felt sorry for young girl on till, managers sort this out!! Disappointed”
“I went into the store to return a faulty scales which I had assumed would be a very simple procedure however the ladie I spoke to had to make the situation as awkward as possible. She started by questioning me on the issue, I said it wouldn't turn on she then proceeded to use the wrong sized screw driver in the battery opening and frayed the screw hole. When she finally got it open she tried a new battery and found that that was the problem. Now you would think that because the box said batterys included she would have just replaced the item or at least let us keep the new battery but instead she said that I would have to go buy new batterys which they didn't have and told me to look elsewhere.
In the end she had a simple job to do but instead of doing it she tiend the screw hole up so tight I now have to go out and buy a special screwdriver.
Terrible service in my opinion, next time I'll just go online as for some reason it's simpler to do a return that way.”
