The Ratchet Shop Reviews

Name: The Ratchet Shop
Rating: 4.78

4.8 Rating 3,170 Reviews

95 %

of reviewers recommend The Ratchet Shop

4.8

Based on 3,170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%

Visit Website

Phone:

01638731608

Email:

ann@theratchetshop.com

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The Ratchet Shop 5 star review on 21st April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Ratchetshop I am very pleased with the product and price but not so pleased with the delivery. I needed to get some ratchets very quickly for a wedding marquee. I went on to your website where it gave me an option for Saturday (next day) delivery at a cost of £36 which I paid for. The ratchets did arrive on Saturday but it was 8 days later. If next day delivery wasnt an option it should have been made clear on the website. Regards Peter Southerden”

Helpful Report

Posted 10 years ago

Hi Peter, Thank you for your review, On our website there is a countdown timer on every single page you shop on which tells you which delivery day your order is being placed for. All over the site we advertise that nexy day cut off is 2.45pm in addition to the countdown on every shopping page. When you placed your order at 4.50pm on the Friday afternoon the countdown would say you were placing the order now for earliest Tuesday delivery. On the Monday as soon as we received your emails saying you did not receive your Saturday delivery I called to speak to you and instead I spoke with your wife Isabelle where I offered a refund on the delivery to just a standard next day and offered to have it delivered the following day which was the Tuesday but she asked for me to leave the delivery for the Saturday that you had paid for which we did and that is why it was delivered a week later. I asked your wife to let you know this and if it wasnt ok to call back and I was happy to amend this for you and in addition I left you a voicemail on the mobile number you provided. We tried our very best to make the delivery part of the order as smooth and as helpful as possible so I am sorry you felt this went differently. If you are ever unsure about your order delivery day and have not received a dispatch email to confirm the delivery is going ahead please call our office and we will help you straight away. Please let me know if you would like any further feedback I am happy to talk about this further with you. With warm wishes Natasha

Posted 10 years ago

“Could not ask for better service”

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Posted 10 years ago

Hello, thank you so much for taking the time to leave such a great review!!

Posted 10 years ago

“Fantastic little invention,cuts the time in half.”

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Posted 10 years ago

Hello Lawrence, thank you so much for your review on the Easy Winder, we're very pleased to hear that it has been helpful for you!!

Posted 10 years ago

“Fast and efficient as before”

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Posted 10 years ago

Hello Andy, thank you for taking the time to write such a great review!!

Posted 10 years ago

“Items are good quality and received quickly.”

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Posted 10 years ago

Hello Bill, thank you so much for taking the time to write such a great review!!

Posted 10 years ago

“What an amazing tool, used to roll straps by hand making it a long job. Now it's done in seconds saving me time and money. Well done Ratchet shop with your Ratchet strap winder.”

Helpful Report

Posted 10 years ago

Hello Philip, thank you so much for taking the time to write your great review about the Easy Winder!! It's great to hear that it is helping to save you time and money!!

Posted 10 years ago

“Ordered two Endless Ratchets to secure my boat to trailer. Arrived quickly and seem like really good quality for the price. Overall I am very impressed with The Ratchet Shop and would recommend them without fail.”

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Posted 10 years ago

Hello Dean, thank you so much for taking the time to write such a fantastic review, and you recommendation!!

Posted 10 years ago

“I had a problem with the courier delivering my Straps The ladies at Ratchet Strap dealt with and resloved the problem promptly. Good service very impressed Dpmotorcyclemovers”

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Posted 10 years ago

Hi David, I'm sorry that you had an issue with the courier, but I am pleased that we could help and resolve your problem quickly for you!! Thank you for leaving a positive review on the service you received!!

Posted 10 years ago

“Fast, efficient and professional service. Delivered extremely quickly and products are of a high quality. The 5000kg 6 metre length Ratchet Tie Down Straps are exactly as we required. Will definitely buy from these guys again.”

Helpful Report

Posted 10 years ago

Hi Eddy, thank you so much for taking the time and effort to write such a fantastic review!! I'm pleased to hear that you've found the 5000kg x 6m ratchet straps are exactly what you needed

Posted 10 years ago

“Great price and product, with fast delivery. No hassle. THANKS”

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Posted 10 years ago

Hi Mark, thank you so much for taking the time to leave such a great review!!

Posted 10 years ago

“Good quality and value for money. Felt that the carriage was high, but overall very good service and product.”

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Posted 10 years ago

Hi Tim, thank you for taking the time to leave such a great review. For delivery, we use the courier company DPD so that we can track our customers goods and all goods are signed for. This enables us to give our customers the best service we can. The Ratchet Shop have worked with lots of courier companies and found DPD the most accurate and reliable. I'm pleased to hear that overall you are very pleased with the service and products you received. Kind Regards, Rosie

Posted 10 years ago

“Excellent service, will recommend to anyone who needs any of the large range of products they supply.”

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Posted 10 years ago

Hello, thank you so much for taking the time to write such a great review, as well as the recommendation!!

Posted 10 years ago

“Very impressed.... fast response, great product at a good price! What more do you want?”

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Posted 10 years ago

Hi Mark, thank you so much for taking the time and effort to write such a great review!!

Posted 10 years ago

“Was very easy to deal with and hassle free”

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Posted 10 years ago

Hi Garry, thank you so much for taking the time to leave such a great review!!

Posted 10 years ago

“totally efficient a pleasure to deal with”

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Posted 10 years ago

Hi Andrew, thank you so much for taking the time to leave such a fantastic review!!

Posted 10 years ago

“Got everything I asked for and quickly too. Perfect!”

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Posted 10 years ago

Hello, thank you so much for taking the time to leave such a great review!!

Posted 10 years ago

“Nice and efficient transaction and deliver; nice equipment, well documented!”

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Posted 10 years ago

Hi Joseph, thank you so much for taking the time to write such a great review!!

Posted 10 years ago

“Speedy delivery and pricing, very useful and sturdy strap winder in tough plastic. My only issue was the cir clip when assembling the strap winder, I had to purchase a tool where not everyone has need of one just to complete assembly, it's just stuck in my garage now never to be used again, surely a normal C clip that can be tapped into place would give same result?”

Helpful Report

Posted 10 years ago

Hi Mark, thank you so much for taking the time to leave such a great review. Thank you for your comments on the Easy Winder. We always welcome feedback from our customers, and we will take your review into consideration for improvements than could be made in the future

Posted 10 years ago

“Fast shipping and good product! ????”

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Posted 10 years ago

Hi John, thank you so much for taking the time leave a great review!!

Posted 10 years ago

“Very fast”

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Posted 10 years ago

Hi Steve, thank you for taking the time to leave a great review!!

Posted 10 years ago

The Ratchet Shop is rated 4.8 based on 3,170 reviews