“Installed on the 13th April, broke down the second week, engineer came 2nd May, temporary fixing, still waiting for the required spare part. We were were not given any instructions or details of use. I am nervous using it and very unhappy over our choice”
Dear Mr Wadsworth,
Firstly, I would like to apologise that the service you have received has fallen below your expectations.
I have looked into your case and whilst an engineer was able to attend within two hours of the initial call reporting a problem, we have experienced a delay in getting the parts needed to fix your stairlift.
I am following this up with our parts supplier personally, as we agree that the time passed is not acceptable.
Customer service is a high priority for us and we want to make this right for you so that you do have confidence in your stairlift for years to come. If you would like to discuss this further, please do not hesitate to contact me on 0800 048 3362.
Kind regards
Hollie Hoyle
