The White Company Reviews

“ Order not sent even when I telephoned 3 times to say I was going on holiday, they said they would send next day delivery but that didn’t happen. I ordered Lemon shower get and body lotion disappointed as it does not smell much of lemon 500ml so going to last a long time, texture of body lotion is nice. ”

“ However, I recently ordered two duvet covers (separately) and discovered, to my annoyance, that Evri was the designated delivery company for both. ”

“ Had to pay £2.50 to return something which was not sized correctly AND which arrived late, even though i paid for express delivery. Will not use again. ”

“ In that exact same email, they said they could redirect the delivery to a collection point where it could be returned and refunded if not collected. ”

“ Same as all the other comments- Product did not arrive- checked on tracking and it said processing, Day 9 still no delivery and tracking says order placed but now its not processing. Customer service says it will now be delivered or cancelled!! This story looks like its repeating itself over and over. DO NOT ORDER FROM THIS COMPANY!! ”

“ Order placed on 26th October is no longer showing as processing but item ordered Not sure what is going on with the order but was refused a refund as today is day 10 and the timeframe is 7-10 days for delivery even though it won’t be delivered today same day as order has not been processed or dispatched they still would not refund I would strongly advise to avoid online ordering ”

“ The present has been sent in 2 random packages (using Amazon delivery) with no gift receipt, no card and no wrapping. ”

“ Website has been updated to state they aim to deliver within 7-10 days but on day 6 and no option for next day delivery it is highly unlikely that the delivery will be within the timeframe. ”

“ Problems are still very much there Online chat very contradictory and unhelpful Order still showing as processing day 5 and money taken on day 3 Looks like the order has been missed again Showing there are 70 in stock to order so cannot say they are sold out like last time What has happened to this company Does Mrs C Rucker know how bad customer service and ordering is and has been for sometime now It is a lottery as a different order was received next day delivery ”

“ They shipped my order via royal mail but then i received an email the day of the delivery to state royal mail had returned my order to sender as the delivery address was incorrectly printed. ”