The White Company Reviews

“ We contacted their customer care who were immediately very defencive, they refused to let us take it back to the store for an exchange or refund, and said they would carry out an investigation to ascertain what had gone wrong. ”

“ I admitted I didn’t have a receipt as it was a gift and said I only wanted a replacement not a refund. ”

“ I returned it to our local shop who refunded the cost of the bracelet but could not refund for the gift box or post and packing. ”

“ At this point, The White Company has my money, yet I have no idea whether I will receive my order or a refund. ”

“ They did not offer a full refund, a replacement or explanation. ”

“ I ordered a dressing gown for my husband’s Christmas. I did not receive it and called customer services twice, they were most unhelpful! Eventually I received a refund and £20 gift voucher. A couple of days later, the dressing gown was advertised at full price, when I was told they had problems with their warehouse. They are just incompetent, don’t order anything from them!! ”

“ Canceled part of my order then never refunded me. Said that I received the items I never received and refunded me for the items I actually did receive. After saying it was an IT issue, it's my word against theirs on what their system says was delivered. Conveniently for them it was a cheaper refund than what I was actually owed. DO not trust them with refunds. ”

“ After the first order was cancelled and a delay with refund, the second order was faulty. A replacement order can only be requested when they receive even though photos sent showing fault and they agreed it is a fault. No refund either. Another disappointing experience. I would definitely avoid shopping online The White Company is not what it used to be ”

“ Order placed on 26th October is no longer showing as processing but item ordered Not sure what is going on with the order but was refused a refund as today is day 10 and the timeframe is 7-10 days for delivery even though it won’t be delivered today same day as order has not been processed or dispatched they still would not refund I would strongly advise to avoid online ordering ”

“ If it’s not dispatched by the end of that period, we will cancel the order and issue a refund. ”