The White Company Reviews

“ I ordered a dressing gown for my husband’s Christmas. I did not receive it and called customer services twice, they were most unhelpful! Eventually I received a refund and £20 gift voucher. A couple of days later, the dressing gown was advertised at full price, when I was told they had problems with their warehouse. They are just incompetent, don’t order anything from them!! ”

“ Canceled part of my order then never refunded me. Said that I received the items I never received and refunded me for the items I actually did receive. After saying it was an IT issue, it's my word against theirs on what their system says was delivered. Conveniently for them it was a cheaper refund than what I was actually owed. DO not trust them with refunds. ”

“ After the first order was cancelled and a delay with refund, the second order was faulty. A replacement order can only be requested when they receive even though photos sent showing fault and they agreed it is a fault. No refund either. Another disappointing experience. I would definitely avoid shopping online The White Company is not what it used to be ”

“ Order placed on 26th October is no longer showing as processing but item ordered Not sure what is going on with the order but was refused a refund as today is day 10 and the timeframe is 7-10 days for delivery even though it won’t be delivered today same day as order has not been processed or dispatched they still would not refund I would strongly advise to avoid online ordering ”

“ If it’s not dispatched by the end of that period, we will cancel the order and issue a refund. ”

“ Never received an email back, just a refund. ”

“ Really poor customer service. Ended up having to use my credit card provider to facilitate a refund for what should have been a simple return/refund. ”

“ I made decision to have refund on 4/6(?) items - waited so long for these I talked myself out of wanting them and Rituals just up the road offer great customer service, amazing quality, and free gifts, completely vegan too and 100% transparent. ”

“ I made decision to have refund on 4/6(?) items - waited so long for these I talked myself out of wanting them and Rituals just up the road offer great customer service, amazing quality, and free gifts, completely vegan too and 100% transparent. ”

“ Another very poor experience After several calls, emails and online chats I’m still awaiting a refund The last email I received was to advise they had posted an e-voucher for refund not by email. ”