The White Company Reviews

“ huffy customer services. ”

“ They made me feel awful saying it had never happened before and I must have done something that she would have to keep it take pictures and send them to customer services to see what they said. ”

“ Terrible customer service full of promises!!! What happened to The White Company from years ago?? I spoke to customer services several times and no one bothered to contact me back. I was your regular customer but I felt very disappointed last time I spoke to you. ”

“ I still haven’t received my order, and when I contacted customer service, I was told they couldn’t confirm when, or even if, I would receive it. ”

“ Very disappointed with the large Helston chandelier. Extremely time consuming and difficult fitting the 800 glass rods. Electrician took 2 hours to put rods in place in one, and my husband has spent 4 hours so far and it is not complete. Reviews on White Company are 'selected'. Customer service/support very poor. ”

“ Absolute nightmare, would only shop in person and god help you if you have to use their customer service. ”

“ I have bought many quality items from The White Company in the past and found their customer service very helpful as well. ”

“ I bought the Burnham Mug less than a month ago - ironically with a GBP 15 voucher which I received to compensate for bad service before Christmas. ”

“ I’ve been trying to locate a store that has a bed I’d like to buy, on display. The central customer service assistant on the phone was brilliant and helped me to find a nearby White Company store - but it’s still 50 miles from my home. He advised that I call them to check they have the particular item available to view. I’ve phoned multiple times but nobody ever answers. In the end I gave up and ordered the bed elsewhere. ”

“ The point of a gift receipt is to anonymously return a gift so as to not hurt the gift giver’s feelings?? Terrible customer service with terrible return policy. ”