The White Company Reviews

“ They made me feel awful saying it had never happened before and I must have done something that she would have to keep it take pictures and send them to customer services to see what they said. ”

“ Terrible customer service full of promises!!! What happened to The White Company from years ago?? I spoke to customer services several times and no one bothered to contact me back. I was your regular customer but I felt very disappointed last time I spoke to you. ”

“ I still haven’t received my order, and when I contacted customer service, I was told they couldn’t confirm when, or even if, I would receive it. ”

“ Very disappointed with the large Helston chandelier. Extremely time consuming and difficult fitting the 800 glass rods. Electrician took 2 hours to put rods in place in one, and my husband has spent 4 hours so far and it is not complete. Reviews on White Company are 'selected'. Customer service/support very poor. ”

“ Absolute nightmare, would only shop in person and god help you if you have to use their customer service. ”

“ I have bought many quality items from The White Company in the past and found their customer service very helpful as well. ”

“ I bought the Burnham Mug less than a month ago - ironically with a GBP 15 voucher which I received to compensate for bad service before Christmas. ”

“ I’ve been trying to locate a store that has a bed I’d like to buy, on display. The central customer service assistant on the phone was brilliant and helped me to find a nearby White Company store - but it’s still 50 miles from my home. He advised that I call them to check they have the particular item available to view. I’ve phoned multiple times but nobody ever answers. In the end I gave up and ordered the bed elsewhere. ”

“ The point of a gift receipt is to anonymously return a gift so as to not hurt the gift giver’s feelings?? Terrible customer service with terrible return policy. ”

“ Received a wedding gift, which was an oven shaped heart dish for the oven. The product cracked in the oven immediately and white company refuse to exchange it without our receipt. We don’t have this as it’s a gift. It’s clearly white company, new season and is faulty. Terrible customer service ”