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I contacted them for a return label, because it says free returns on their website, and they said I can't return it.
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posted 4 years ago
- Nico
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I sent everything back, except the pillows, I followed the directions on returns.
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posted 5 years ago
- Karen Pybas Kennedy
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Returned single mattress protector after ordering it by mistake. They tell me they haven’t received it so will not give me a refund. I am happy with the two double mattress protectors I have bought but the returns service is so bad that I will not use this company again.
”
posted 5 years ago
- Liz
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On your returns form it has 1/12 reasons and number 2 is too cold and that is what is wrong with mine.
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posted 6 years ago
- Joan Lindsayj
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The speed of delivery and updates on progress were excellent. The mattress topper is well-made but I have not found it to be particularly luxurious or to help reduce heat. I had seen advice on previous reviews to give it a bit of time, but after 2 weeks I rang customer services only to be told that they do not accept returns on used goods. This was not a cheap product so I am disappointed that it didn't meet my expectations.
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posted 7 years ago
- Anonymous
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I got emails from the company asking why I was sending them back, which I had already written on the returns sheet.
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posted 9 years ago
- Anonymous
