“While the people from the main company were prompt and nice with their communication, it seems like they send out contracted inexperienced cleaners. I ordered a move out deep clean for a two bedroom apartment and agreed on a pricing of £200+, when the cleaners arrived and inspected the place, one of them immediately started to complain about how much build up of scale there were in the shower and toilet section and spent the next few minutes discussing in Bulgarian how much extra to charge.
I agreed to the extra charge despite knowing that the scales aren’t that hard to clean off as long as the right products are used ( and it seems like they did not do that, they only brought in basic cleaning liquids). They proceeded to spend only two hours cleaning the place, and after having a look around, I had to point out the really obvious dusty places they missed …
After they left, I also noticed that they just simply wiped the stove and oven without trying to do a deep clean as part of the contract, again, it seems like they didn’t even bother to bring the right products to clean the surfaces. The excuse they gave was that they didn’t want to use any force to damage but I could easily wipe off grease buildup from the stove after using a specialised stove cleanser.
They would do well for a simple domestic clean, but definitely not professional enough to do end of tenancy move out cleans.”
“Be very careful with employing this company. I did to my cost. The premises was left in a poor state with many areas not cleaned and left. The company accepted they had not supplied a very good clean. A very poor and unsatisfactory service. They reviewed an inspection report which highlighted many of the areas not cleaned. They refused compensation. Very very poor.”
