“Awful and inept! Spend £500 with them, they failed to find a solicitor who could take on the work and by the time the searches were sent they were out of date. Go directly to a conveyancing solicitor, don't use these morons! BTW I lost every penny.”
“Terrible communication and overall service. They delayed instructing my searches on my purchase by at least 2 weeks and just put this down to a "backlog", have also received very poor service from the solicitors JP Goldman, do not use this service, go to a solicitor directly it will make the process a lot quicker and simpler, this process is passed out to too many different people. No urgency whatsoever.”
“What a great service, worth calling once you have got a quote as the team there will check you have got the most suitable lawyer and open your file and take your payment there and then. I opted for a lawyer in wales who can deal with my lender and only charge a small fee for gifted deposits unlike the lawyer who was recommended by my estate agent who wanted to charge a further £200. Thank you for your help.”
“second time using this site, first time decided not to buy. Second time received a very helpful call from their new in-house team who talked me through all the other options available. Ended up going with JP Goldman who have been great so far and much more reasonable than the lawyer I used through another site last time.”
“Having arranged a call back, this did not happen, and I had to call you, I received an apology and a promise to phone me on the following Monday morning again no call, now Wednesday and I have gone elsewhere purely because you appear to offer no service all.”
“Want to choose stirling ackroyd but cannot get in touch via the app so cannot take advantage of the offer. I need them to email me NOT telephone as we are in SPAIN”
Posted 2 years ago
Dear Ms. Bishop,
Thank you for reviewing our business. I will arrange for our sales team to contact you via email to help you instruct Stirling Ackroyd Legal to handle your conveyancing.
You have mentioned you are based in Spain and you cannot receive calls, but your chosen solicitor will need to contact you at some point and will required paperwork to be completed, along with ID checks and AML checks, prior to starting work on your conveyancing file.
“Brilliant custom service from Luke, very informative and friendly. I felt very confident to find a solicitor with them. Luke talked me through each step and explain the process in detail. I would highly recommend them and Luke.”