Hi Soheil, we are sorry we have let you down in this instance. As per our conversations via email we have liaised with Aramex on your behalf to escalate this matter further. We have processed a refund for you and have forwarded through delivery confirmation to you confirming this was delivered on Wednesday 12th October. As mentioned in our email communications please feel free to pass our details on to the recipient of the plant - we are always happy to help with any questions or queries they may have.
-The Good Plant Co
