Hi love,
We're truly sorry to hear about your experience—it’s absolutely understandable to feel upset, and your concerns are completely valid.
As a small company, we strive to ensure every order is handled with care and delivered on time. However, as much as we try to avoid mishaps, being human means that sometimes mistakes do happen. When you reached out to let us know about this oversight, we immediately took action to correct it and offered compensation to make up for the inconvenience.
We value every customer, and it’s very important to us that you feel heard and appreciated. If there’s anything else we can do to make this better or ease the frustration this situation caused, please email us at support@theroyalcodes.com. We’d be more than happy to help.
We truly hope to provide you with a better experience in the future.
Hi beauty,
Thank you for gracing us with your feedback. I've taken the liberty to investigate your concern and discovered that the additional charges you mentioned were actually pending transactions that failed due to an incorrect zip code entered during purchase. Typically, these charges will naturally dissipate within the day, with the funds being duly returned to your account. We reached out to you previously regarding this matter but unfortunately did not receive a response.
Should you require any further assistance, please don't hesitate to reach out to us directly or simply reply to our email. Your satisfaction is our utmost priority.
“Was so disappointed with these jewels, when you go to peel them off the gems pop off the backing. I Have had discount store gems that are better quality sadly. I had much higher expectations from this brand.”
Hi love,
Thank you for your feedback on our jewels. We're sorry to hear that they didn't meet your expectations and that you had trouble with the gems popping off the backing. We understand how frustrating this can be, and we apologize for any inconvenience it may have caused.
We take the quality of our products very seriously, and we're disappointed to hear that our jewels did not meet the high standards that we strive for. We appreciate your feedback and will be sure to take it into account as we continue to improve our products.
We would like to offer you a full refund or a replacement product. Please contact our customer service team, and we'll be happy to arrange this for you. We hope that you'll give us another chance to impress you in the future, and we thank you for your feedback.
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