Trainline Reviews

“ Paid for a train journey that consisted of 3 trains Lytham to Preston- Preston to Glasgow Central- Glasgow Queen Street to Croy where we live Lytham to Preston train gets cancelled on the morning of travel with the next train 2 hours later Had to pay £25 for an Uber to make our Preston train to be told because we completed the later part of our journey we could not get a refund for the cancelled part of our journey even though we paid for a train journey we could not use . ”

“ we have sent all information to claim back refund. ”

“ I would use the train ticket counter next time. Rude customer service when you ask for a refund. When they do. It's a fraction of the price. ”

“ REFUNDS EXTORTION - I bought a return ticket was on time for 10:50 train as coming down stairs with child and push chair it was still 10:50 and train left . ”

“ But then the train company was cancel my journey and then I did claim about it to the train company to get refund but I don not know how many time they need to process my claim Then I asked the train line to help me to know something about the time because I don not have the way to contact to train company the they just answer they don not know, they don not have respontility with client, the train company will process the issue. ”

“ I regret to confirm the previous reviews. I received an error message while trying to pay, even though the payment was processed. They then refused to issue a refund, so I ended up paying full price for a ticket I never used, due to a technical issue on their website. ”

“ I was entitled for a refund for the full journey. ”

“ I want a full refund. Cancelled train was travelling for important work. Had to get a taxi. Expect a full refund will seek legal advice. Tried to get a refund but errors occur saying £86 refund is more than the admin fee… disgraceful. ”

“ Horrible support, only care about taking their cut over your booking. No help what so ever when a refund is required due to a wrong booking, not even when the correct train, for the same date and time, is booked through their platform as well. Utterly useless, I would strongly recommend to book with the train company directly, I'll know I'll be doing that. ”

“ I am due to trsvel to Newcastle from Newark today then travel back tomorrow. However LNER have cancelled all trains tomorrow due to MET. office storm warnings! I cannot trvel any other day so I will now be driving there and back. There is no way for me to get a refund, why? BTW, I wouldn't even give you one star! 😡 I will not use your service again as this has happened before when I couldn't travel due to surgery! ”