Trainline Reviews

“ However when I tried to claim my refund as I was unable to use the ticket due to timing issues they refused because I had used it to enter the platform. ”

“ My train was cancelled I tried to get a refund of €26 The site refused due to refund administrative costs? Just the same as stealing money. Shocking . ”

“ I paid TWICE for a ticket without any reasonable reason and now I'm still waiting from them to solve it - I want my refund! I was a very often customer, now I will never buy tickets with them again (I work traveling, I travel a lot) and I won't recommend it for ANY of you, my friends and colleagues. ”

“ The train company cancelled my train, Trainline will not give me my refund even though I provided the deactivated refund voucher sent to me by OUIGO. Worst company I have ever dealt with, I have to go to the credit card company to get my money back. ”

“ So I tried for a refund, which I am entitled to. ”

“ The train was cancelled and TGV did not validate the change of train with those tickets: the person in charge of the desk attention in the TGV office at Gare Lyon said "sorry sir, but you bought the tickets in Trainline; there is another train to Milan, via Zurich, in 10 minutes and the only thing you can do is to buy new tickets (226 euros each!) here with TGV and ask Trainline for refund your unused tickets"). ”

“ If you have paid extra then forget about refund, it is their profit of money making strategy. ”

“ Arrived in station before depart , sadly no machines to collect it, local stuff provided information can collect ticket only in bigger Train stations ( mine was Totten court road) Refund - 10£ fee ( ticket price 15£) very unprofessional. ”

“ Literally not traveling but i cant cancel my ticket and i pait 5.50 they cant even give my 2 pound refund.. i tried all possible ways and saying i should contact rr1 but there is nothing to contact... just ussles services scaming people worst. ”

“ Why would I take a screen shot of a booking? I didn’t think I’d be asking for a refund. ”