“My housing association recommended Thistle to us when we moved into our property last May. Thistle Insurance use Ageas, so most of my correspondence was with Ageas and Ageas management as my case was so out of the ordinary.
We paid our premiums every month, went through a financial rough patch and considered cancelling the policy, what was the chance anything would happen? We did keep the policy, because it was not worth not having it, just in case.
The worst happened. My life was turned upside down. We were the victims of an arson attack. Someone had deliberately attacked my family and blew up our outhouse next to the house. It had damaged the house itself and my car and cars across the street the explosion was so intense. In the midst of the chaos, the confusion and fear for my life and fear for my two year old in the back of my mind I was so grateful I had insurance. I had lost so much, thousands of pounds of stuff destroyed, burnt, disintegrated, covered in glass, impaled with fence posts.
I contacted Thistle and Ageas who were all very concerned for us, we were living in a homeless hostel for over two weeks, then a homeless flat until we could be relocated.
My last correspondence was them saying they were not going to pay a penny. Not one thing. I had paid over £250 of insurance premiums to cover us in case of something horrendous happening. Something horrendous did happen, and Thistle and Ageas won't pay out. The outhouse and subsequent damage was covered for theft and damage due to theft. Not a malicious attack. So, anyone thinking about taking out insurance whith Thistle or Ageas, don't. In your darkest hours they will not help you, they will push you further into the darkness, further into despair as bills rack up and laugh and say, sorry, it's not our problem.
I have NEVER felt so let down by a company.”
